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Hotel Description

Family-friendly 4-star hotel near Zermatt-Matterhorn Ski Paradise

Close to the boardwalk/promenade

Within a 5-minute walk of this Zermatt hotel, you'll find Zermatt-Matterhorn Ski Paradise and Tour Monte Rosa. Zermatt Visitor Center and Zermatt–Sunnegga Funicular are also within half a mile (1 km).

Family-friendly fun

This hotel features a restaurant, an outdoor pool, and a bar/lounge. Bring the family and enjoy the playground, arcade/game room, and kid-friendly dining. There's an indoor pool on site, and a terrace and a garden are also provided.

Property Features

Alpen Resort Hotel offers its guests an indoor pool, an outdoor pool, a spa tub, and a sauna. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is available in public spaces for a fee. A fitness center, a terrace, and tour/ticket assistance are also featured at the family-friendly Alpen Resort Hotel.

  • 5 levels
  • Deli
  • Ski lift tickets
  • Coffee in lobby
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Game room or arcade
  • Terrace
  • Garden
  • Gift shop
  • Bellhop
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Number of outdoor pools - 1
  • Snack bar/deli
  • Arcade/game room
  • Playground on site

Internet

Available in some public areas: WiFi (surcharge)

Transport

  • Train station: Zermatt Station (0.1 km / 0.1 mi)

Room Amenities

Guest accommodations at Alpen Resort Hotel feature phones. Housekeeping is provided daily.

  • Television
  • Housekeeping (daily)
  • Telephone

Food & Drink

Restaurant Matterhorn - This restaurant specializes in international cuisine and serves breakfast, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM

Special check-in instructions:

The check-in location differs from the property location. Check-in location: [Best Western Alpen Resort]. To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after 10 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property for check-in instructions. For more details, please contact the property using the information on the booking confirmation.

Zermatt is in a car-free zone and can be reached only by train.

The check-in location differs from the property location. To check in, guests will need to go to Best Western Alpen Resort
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 10 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property for check-in instructions. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for CHF 70.00 per night.

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, and JCB International.

  • Children stay free
  • Service animals not allowed
  • Front desk opens daily at 7 AM

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 17 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: CHF 70.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Alpen Resort
  • Alpen Resort Hotel Zermatt
  • Alpen Zermatt
  • Hotel Alpen Resort Hotel Zermatt
  • Zermatt Alpen Resort Hotel Hotel
  • Hotel Alpen Resort Hotel
  • Best Western Alpen Resort
  • Best Western Plus Alpen Resort Hotel
  • Alpen Resort Hotel BW Signature Collection by Best Western
  • Alpen
  • Alpen Resort Hotel Hotel
  • Alpen Resort Hotel Zermatt
  • Alpen Resort Hotel Hotel Zermatt

You should know

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Guests may experience noise disturbance due to nearby construction work.

National Rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.