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Hotel Description

Family-friendly 4-star hotel near Zermatt-Matterhorn Ski Paradise

Zermatt retreat

You'll be steps from Zermatt–Sunnegga Funicular and a 5-minute walk from Zermatt-Matterhorn Ski Paradise. St. Mauritius Church and Matterhorn glacier paradise are also within half a mile (1 km).

Full-service spa, dining

A full-service spa, an indoor pool, and a restaurant are all featured at this smoke-free hotel. Families will appreciate the playground, onsite laundry facilities, and babysitting. Enjoy the gym and free perks like buffet breakfast and WiFi in public areas.

Economy Twin Room

Bed Count room.options.bedSize.TwinXLBed Maximum Occupancy 2 Max
CA $420* Per night/room 1 Apr. - 2 Apr.

Superior Double Room Single Use, Mountain View (Matterhorn)

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Junior Suite, Mountain View (Matterhorn)

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Standard Double Room

Bed Count room.options.bedSize.TwinXLBed Maximum Occupancy 2 Max

Standard Single Room

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Superior Double Room, Mountain View (Matterhorn)

Bed Count 1 Full Bed Maximum Occupancy 3 Max

About the Hotel Metropol & Spa

Location Matterstrasse 9, Zermatt, VS 3920

Property Features

Hotel Metropol & Spa offers its guests a full-service spa, an indoor pool, and a spa tub. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces. A fitness center, a sauna, and spa services are also featured at the family-friendly Hotel Metropol & Spa. This 4-star Zermatt hotel is smoke free.

  • 1 building
  • 22 guestrooms or units
  • 4 levels
  • Buffet breakfast (free)
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Ski equipment storage
  • Self-service laundry
  • Front desk (limited hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Library
  • Terrace
  • Garden
  • Computer for guest use
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Playground on site
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Train station: Zermatt Station (0.1 km / 0.1 mi)
  • Property shuttles: Free train station pick-up

Room Amenities

Hotel Metropol & Spa offers 22 accommodations with minibars and safes. A pillow menu is available. LCD televisions come with cable channels. Bathrooms include shower/tub combinations, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. A nightly turndown service is provided and housekeeping is offered daily.

  • Minibar
  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Refrigerator
  • Pillow options
  • Shower and tub combination
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Desk
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free buffet breakfast daily from 7:30 AM to 10 AM.

Mountain View - This restaurant specializes in local cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Spa Services

  • Sauna in spa
  • Spa tub in spa
  • Massages
  • Steam room in spa
  • Sports massage

Hotel Policies

Check-in

  • Check-in time starts at 1:00 PM
  • Check-in time ends at 10:00 PM

Special check-in instructions:

This property offers transfers from the train station. Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. The front desk is open daily from 7:00 AM - 10 PM. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Zermatt is in a car-free zone and can be reached only by train.

Hotel Metropol & Spa offers transfers from the train station. Please contact the property at the number on the booking confirmation with your arrival details prior to travel. The front desk at this property is open daily from 7:00 AM - 10 PM.
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for CHF 120.0 per night.

Pet Policy

  • Pets and service animals are not allowed at Hotel Metropol & Spa

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. This property accepts major credit cards, Visa, Mastercard, Eurocard, and cash.

  • Children stay free
  • Service animals not allowed
  • Front desk opens daily at 7:00 AM
  • Front desk closes daily at 10 PM
  • Debit cards not accepted
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Staff temperature checks are not conducted regularly
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Mobile key entry is not available

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 17 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: CHF 120.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Metropol Zermatt
  • Metropol Zermatt
  • Metropol Hotel Zermatt
  • Hotel Metropol & Spa Hotel
  • Hotel Metropol & Spa Zermatt
  • Hotel Metropol & Spa Hotel Zermatt

You should know

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

National Rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.