"we thoroughly enjoyed our stay at the Best Western and also Vancouver. The staff was friendly and assisted us as we arrived early due to disembarking ... " More

By a verified traveller on Thu 16 Jun 2016

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Hotel Description

3-star eco-friendly hotel near Robson Street

City center stay

Within a 10-minute walk of this Downtown Vancouver hotel, you'll find Orpheum Theater and Vancouver Art Gallery. Robson Street and Sunset Beach are also within half a mile (1 km).

Business services

This hotel features a restaurant, a fitness center, and a bar/lounge. Traveling on business? Take advantage of the business center and free WiFi in public areas. Self parking, express check-out, and a computer station are also offered.

Free WiFi, balconies

Featuring conveniences like refrigerators and microwaves, the 118 guestrooms also offer free WiFi and LCD TVs with cable channels. Other amenities include balconies, room service, and coffee/tea makers.

Superior Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
C$109 per night

Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Deluxe Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Suite, Multiple Beds, Accessible, Refrigerator & Microwave (with Sofabed)

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Suite, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Superior Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 2 Max

Best Western Plus Chateau Granville Hotel & Suites ratings based on 13 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Best Western Plus Chateau Granville Hotel & Suites

Everyone (2)
4 out of 5

Posted by on 23 Oct 2018

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Comment from Hotel Management

24 Oct 2018 by Best Western Plus Chateau Granville Hotel & Suites

Dear Guest, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear that you enjoyed your stay with us. We appreciate you taking the time to write to us about your experience and please let us know if there is anything we can do to make your next stay more memorable. Thank you for choosing our hotel and we hope you will visit our beautiful city again soon. Best Regards, Andrew Brownrigg General Manager

5 out of 5

excellent stay

Pros: everything
Location: the location was in a diverse part of downtown. there were theaters but also some homeless and derelict peoples. they didn't bother us so no worries
we thoroughly enjoyed our stay at the Best Western and also Vancouver. The staff was friendly and assisted us as we arrived early due to disembarking the cruise ship. our luggage was stored and we were able to go on about our business. the room was clean and tidy and we had full amenities for a low price.

Posted by , from buffalo, ny on 16 Jun 2016

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Comment from Hotel Management

21 Jun 2016 by Anastasios Theodoropoulos

Dear Janet, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us and liked all the amenities. We pride ourselves on our customer service, it is great to hear that our team were able to assist you and deliver our hotel promise, with excellent guest service. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager

5 out of 5

sweet location!

Pros: Close restaurants, Free Internet
Perfect location! Tons of things to do and see. Great place to stay before a cruise. Hotel staff are very friendly and have great info/advice for people with both limited and longer stays.

Posted by , from Rochester, MN, USA on 15 Jul 2012

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3 out of 5

Good value and location for money

Pros: Close restaurants, Quiet
Next time I'll avoid the 3rd floor walkup in the courtyard section, but otherwise no complaints and nice hotel. Immediate location is somewhat seedy but safe enough, and very convenient walking distance to much nicer areas. Also on frequent bus line. Unexpectedly nice room.

Posted by , from Birmingham, AL, USA on 10 Apr 2012

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2 out of 5

Closet with a bed

Pros: Free Internet, Quiet
The rom was very claustrophobic. The room smelled musty and of BO when we arrived. We cranked up the A/C since none of the windows opened. All the windows had privacy covering, but it created a claustrophobic environment.

Posted by on 16 Nov 2011

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5 out of 5

Helped me when I needed the help.

Pros: Free Internet, staff
This wonderful staff was very accommodating to me when I got sick while in Vancouver. The front desk directed me to a clinic for care and then when I had to have a friend pick up my belongings, the front desk staff was very professional. During the shortened stay I found a clean, comfortable room (liked the recyling efforts) with a friendly staff. When I needed documentation for insurance, this was handled very quickly, and once again, professionally.

Posted by , from New Hampshire on 3 Feb 2011

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5 out of 5

This hotel made me feel special.

Pros: Free breakfast, Close restaurants, Free Internet, Quiet
I limp and often use a cane when I am tired. When I checked in I guess it was obvious I was tired and walking was difficult. They asked me if it was ok to upgrade my room (at no additional charge) so they could provide me a room much closer and easier to walk to. The staff was friendly, polite and genuinely interested in helping me have a great stay at the hotel.

Posted by , from Mentone, CA, USA on 3 Feb 2011

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5 out of 5

Major Improvements!

I've stayed off and on at this hotel over the years and apparently the management has finally listened. The restaurant has been completely renovated as has the lobby. The guestrooms are super clean and room service - fast! The front desk staff remembered me evertime I walked through the front door, pretty impressive in these times!

Posted by on 4 May 2010

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2 out of 5

Located at the unsafe area

Its close to Yaletown but is located on the unsafe Granville Street where there are many vagrants and homeless on the street.

Posted by on 17 Dec 2007

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1 out of 5

Disgusting, Horrifying and Awful

Our room was moldy, it smelled and had BED BUGS. Imagine waking up with bites all over you..... STAY SOMEWHERE ELSE

Posted by on 9 May 2007

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About the Best Western Plus Chateau Granville Hotel & Suites

Location 1100 Granville St, Vancouver, BC V6Z2B6

Renovations + Closures

The property will be renovating from 12 December 2018 to 30 April 2019 (completion date subject to change). The following areas are affected:

  • Select guestrooms

Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. There's an onsite business center. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 5500 square feet (511 square meters) and includes a conference center. A fitness center, multilingual staff, and concierge services are also featured at the eco-friendly Best Western Plus Chateau Granville Hotel & Suites. Parking is available for a fee. This 3-star Vancouver hotel is smoke free.

  • 118 guestrooms or units
  • 15 levels
  • 5500 sq ft of conference space
  • 511 sq m of conference space
  • Dining venue
  • Bar or lounge
  • Charging station for electric cars
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Free WiFi
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Vancouver, BC (YVR-Vancouver Intl.) (12.8 km / 8 mi)
  • Train station: Vancouver Pacific Central Station (2.7 km / 1.7 mi)
  • Metro station: Yaletown-Roundhouse Station (0.6 km / 0.4 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Best Western Plus Chateau Granville Hotel & Suites offers 118 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. Rooms open to balconies. 42-inch LCD televisions come with cable channels and pay movies. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Vancouver hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Private balcony
  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Movies for purchase
  • Refrigerator
  • Microwave
  • Coffee maker
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 7 AM to noon.

The Edge Social Grille - This restaurant specializes in American cuisine and serves breakfast, lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Happy hour is offered. Open daily.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at midnight
  • Minimum check-in age is 19

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pets

  • Pets: CAD 25 per pet, per night, plus a deposit of CAD 50 per stay
  • Only dogs are allowed
  • Maximum 2 per room (weight limit: 80 lb)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 50.00 per day
  • Utility surcharge: CAD 2.10 per accommodation per stay
  • Resort fee: CAD 2.10 per accommodation, per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between CAD 9 and CAD 20 per person (approximately)
  • Self parking fee: CAD 16 per day (in/out privileges)
  • Pet deposit: CAD 50 per stay
  • Pet fee: CAD 25 per pet, per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Best Western Plus Chateau Granville Hotel Vancouver
  • Best Western Plus Chateau Granville Hotel
  • Best Western Plus Chateau Granville Vancouver
  • Best Western Plus Chateau Granville
  • Best Western Plus Chateau Granville Hotel Suites
  • Best Chateau Granville

You should know

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Key Eco-Rating Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.