4/10 Poor
DOUGLAS, Bozeman
Business traveller
18 Feb 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Find a better way to save money than booking this hotel.
I probably should have left as soon as I read one of the many handwritten signs hanging on the glass separating the front desk from the lobby: "Please go to your room immediately after check-in to inspect its condition. If it has not yet been cleaned, return to the desk to ask for a new room. No room changes more than 10 minutes after check-in." Gotta wonder about the psychology of a place that has a habitual enough problem to make this policy, and feels like this is a better solution than, I dunno, improving the housekeeping. Which did in fact prove to be terrible.
Rooms are recently remodeled, and functional if what you need is bed, furniture, bathroom, and eventually-hot water. Thus the 2-star rather than a 1-star rating. But the towels and linens were dingy, the shower wall had enough mildew in the grout to make me wonder about using it, the tray that in every other cheap hotel holds an ice bucket and some plastic glasses was empty, and the room HVAC unit (a window A/C / heat unit) was the loudest I've ever heard, and needed to run almost constantly because the heat is shut off to unoccupied rooms and it was about 40 when I showed up. In this room it was high-mounted on the wall (like higher than 6 feet) and took its time warming up the space. It was better on that off, though, because without the deafening roar you could hear what was going on not just in the next room but across the parking lot in other rooms.