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4.0 out of 5

"Driver that picked us up from the train station was very nice and helpful and made us feel welcome. Room was nice and the bed was the most comfortable ... " More

By a verified traveller on Sun 26 May 2019

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Hotel Description

4-star spa hotel near Zermatt-Matterhorn Ski Paradise

Zermatt City Centre stay

With a stay at this Zermatt City Centre hotel, you'll be steps from Tour Monte Rosa and Zermatt Visitor Center. Zermatt-Matterhorn Ski Paradise and Zermatt–Sunnegga Funicular are also within half a mile (1 km).

Full-service spa, sauna

A full-service spa and an indoor pool are featured at this smoke-free hotel. Enjoy the gym and perks like free WiFi and free train station pick-up. You'll appreciate the sauna, bar/lounge, and laundry facilities.

Comfort Double or Twin Room

Bed Count 1 King Bed Maximum Occupancy 2 Max
CA $563* Per night/room 7 Apr. - 8 Apr.

Apartment (Penthouse - Cleaning every 3 days)

Bed Count 3 King Beds Maximum Occupancy 6 Max

Family Room

Bed Count 2 Twin Beds Maximum Occupancy 4 Max

Family Suite

Bed Count 2 Twin Beds Maximum Occupancy 4 Max

Double Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Duplex Junior Suite with Matterhorn View

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

SchlossHotel Zermatt – Active & CBD Spa Hotel ratings based on 1 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for SchlossHotel Zermatt – Active & CBD Spa Hotel

Family (1)
4 out of 5
Driver that picked us up from the train station was very nice and helpful and made us feel welcome. Room was nice and the bed was the most comfortable bed/bedding I have ever slept in. Pool and other spa facilities were beautiful. The hotel was in great proximity to the train station and all of the shopping. - Highly recommend!

Posted by on 26 May 2019

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Comment from Hotel Management

6 Jun. 2019 by Your Schlosshotel-Team

Dear Anonymous Thank you very much for your nice rating and feedback. We are very happy to know that you had a great stay in the Schlosshotel and hope to welcome you back on another occasion.

About the SchlossHotel Zermatt – Active & CBD Spa Hotel

Location Bahnhofplatz 18, Zermatt, VS 3920

Property Features

SchlossHotel Zermatt – Active & CBD Spa Hotel offers its guests a full-service spa, an indoor pool, and a sauna. Public spaces have free WiFi. You can enjoy a drink at the bar/lounge. A fitness center, a terrace, and tour/ticket assistance are also featured at SchlossHotel Zermatt – Active & CBD Spa Hotel. This 4-star Zermatt hotel is smoke free.

  • 1 building
  • 49 guestrooms or units
  • 3 levels
  • Built in 1964
  • Childcare (surcharge)
  • Ski equipment storage
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Pool or billiards table
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge

Family Friendly Amenities

  • Number of indoor pools - 1
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Babysitting or childcare (surcharge)

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Train station: Zermatt Station (0.1 km / 0.1 mi)
  • Property shuttles: Free train station pick-up

Room Amenities

SchlossHotel Zermatt – Active & CBD Spa Hotel offers 49 accommodations with minibars and safes. Rooms open to balconies. Each accommodation is individually furnished and decorated. 70-cm flat-screen televisions come with cable channels. Bathrooms include bathtubs, bathrobes, slippers, and complimentary toiletries. This Zermatt hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include coffee/tea makers and hair dryers.

  • Private balcony
  • Minibar
  • In-room dining
  • Flat-screen television
  • Cable channels
  • Coffee maker
  • Hypo-allergenic bedding
  • Bathtub
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Heating
  • Unique furnishings
  • Unique decor
  • Wardrobe or closet

Food & Drink

Room service is available.

Spa Services

  • Number of treatment rooms 1
  • Sauna in spa
  • Massages
  • Minimum age to access spa is 16
  • Hot stone massage
  • Sports massage

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 11:00 PM

Special check-in instructions:

This property offers transfers from the train station. Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. The front desk is open daily from 6:00 AM - 11:00 PM. To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Zermatt is in a car-free zone and can be reached only by train.

SchlossHotel Zermatt – Active & CBD Spa Hotel offers transfers from the train station. Please contact the property at the number on the booking confirmation with your arrival details prior to travel. The front desk at this property is open daily from 6:00 AM - 11:00 PM.
To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests arriving after noon must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CHF 100.0 per day.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: CHF 15.00 per pet, per day
  • Only dogs are allowed
  • Maximum 1 pets
  • Food and water bowls are available

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. This property accepts Visa, Mastercard, American Express, Eurocard, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. Cashless payment methods are available for all transactions. Contactless check-in is available.

  • No cribs (infant beds) available
  • Service animals not allowed
  • Front desk opens daily at 6:00 AM
  • Front desk closes daily at 11:00 PM
  • Debit cards not accepted
  • Staffed front desk
  • Smoke detector
  • Security system
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are not provided with hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows regional sanitization guidelines Clean & Safe (Switzerland)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • No gap period between guest stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities onsite
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Property follows sanitization practices of COVID-19 Guidelines (CDC)

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 17 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: CHF 15.00 per pet, per day
  • Rollaway bed fee: CHF 100.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Schlosshotel Life Style Zermatt Hotel
  • Schlosshotel Hotel
  • Schlosshotel Hotel Zermatt
  • Schlosshotel Zermatt
  • Schlosshotel Tenne Hotel Zermatt
  • Schlosshotel Tenne Zermatt
  • Schlosshotel Life Style Hotel
  • Schlosshotel Life Style Zermatt
  • Schlosshotel Life Style
  • Schlosshotel my Lifestyle
  • SchlossHotel Zermatt – Active & CBD Spa Hotel Hotel
  • SchlossHotel Zermatt – Active & CBD Spa Hotel Zermatt
  • SchlossHotel Zermatt – Active & CBD Spa Hotel Hotel Zermatt

You should know

  • Pool access available from 7:00 AM to 9:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.

National Rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.