This site uses cookies and similar technologies to analyse traffic, personalise content and ads, and provide social media features.Learn more and adjust settings.
Within a 10-minute walk of the hotel, you'll find Sassenpoort and Overijssels Ventrum Beeldende Kunsten. Museum De Fundatie and Onze Lieve Vrouwe are also within half a mile (1 km).
Dining, sauna
This hotel features a restaurant, a gym, and a bar/lounge. Enjoy the sauna and perks like free WiFi. Self parking, a terrace, and a garden are also offered.
Pillows Grand Boutique Hotel Ter Borch Zwolle ratings based on 1 Verified Reviews
Review Summary
1.0
out of 5
1.0 out of 5.0
Room cleanliness1.0 out of 5.0
Service & staff1.0 out of 5.0
Room comfort0.0 out of 5.0
Hotel condition2.0 out of 5.0
Guest reviews for Pillows Grand Boutique Hotel Ter Borch Zwolle
Everyone (1)
1 out of 5
Unresponsive to complaints.
Fail to change/ replace towels, fail to "turn down sheets".
Fail to correct a water condition in bathroom.
Hallways dark/depressing
Posted by Edward on 22 Apr. 2024
Was this review helpful to you?
Comment from Hotel Management
23 Apr. 2024
by Noelle
Dear Edward ArmstrongThank you for sharing your feedback after your recent stay with us. We are sincerely sorry to hear that your experience did not meet your expectations.We would like to emphasize that the well-being of our guests is our highest priority. Upon your arrival, we noticed that you were not satisfied with your assigned room, which is why we immediately offered you an alternative room. Despite our efforts to make your stay as pleasant as possible, we understand that the solutions offered did not meet your needs.In addition, we are sorry to hear that the towels, bedding and the state of the bathroom were not resolved immediately. This is certainly not the standard we strive for.Our team worked hard to address your concerns and offered several options, including offering a room with more light. Unfortunately we were unable to meet your expectations, despite our efforts to resolve issues.If you would like further personal contact or have any questions/comments, please do not hesitate to contact us.Warm regards,NoelleDuty Manager Trainee
About the Pillows Grand Boutique Hotel Ter Borch Zwolle
Pillows Grand Boutique Hotel Ter Borch Zwolle offers its guests a sauna and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. A terrace, tour/ticket assistance, and a vending machine are also featured at Pillows Grand Boutique Hotel Ter Borch Zwolle. Parking is available for a fee. This 4-star Zwolle hotel is smoke free.
1 building
41 guestrooms or units
4 levels
Meeting rooms
Built in 1850
Charging station for electric cars
Breakfast available (surcharge)
Coffee in lobby
Dry cleaning
Self-service laundry
Front desk (24 hours)
Express check-in
Express check-out
Staff is multilingual
Storage area for luggage
Front-desk safe
Tour and ticket information
Terrace
Garden
Newspapers in lobby (free)
Elevator
No smoking on site
Bar or lounge
Dining venue
Family Friendly Amenities
Family property
Free WiFi
Soundproofed rooms
Laundry facilities
In-room childcare (surcharge)
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Parking
Self parking (surcharge)
Transport
Train station: Zwolle Station (0.1 km / 0.1 mi)
Parking: Self parking available for a surcharge
Room Amenities
Pillows Grand Boutique Hotel Ter Borch Zwolle offers 41 air-conditioned accommodations with minibars and laptop-compatible safes. Beds feature down comforters. 43-inch flat-screen televisions come with digital channels. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers. This Zwolle hotel provides complimentary wireless Internet access. Additionally, rooms include espresso makers and complimentary bottled water. Hypo-allergenic bedding and irons/ironing boards can be requested. Housekeeping is provided daily.
Minibar
In-room dining (24 hours)
Flat-screen television
Digital channels
Espresso maker
Coffee maker
Hypo-allergenic bedding
Down blanket
Housekeeping (daily)
Childcare in room (surcharge)
Hair dryer
Laptop safe
Bathrobes
Slippers
Toiletries (free)
Telephone
Iron and ironing board available
Blackout drapes
Sound-insulated rooms
Air conditioning
Connecting rooms available
Food & Drink
For a fee, guests can enjoy full breakfast daily from 7:00 AM to 11:00 AM.
Coperto Restobar - This restaurant serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).
24-hour room service is available.
Hotel Policies
Check-in
Check-in time starts at 3:00 PM
Minimum check-in age is: 18
Special check-in instructions:
Front desk staff will greet guests on arrival.
Guests will receive key retrieval information.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Rollaway/extra beds are not available.
Cribs (infant beds) are not available.
Pet Policy
No pets allowed, but service animals are welcome
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates). This property accepts Visa, Mastercard, American Express, and Diners Club. Cash is not accepted. Contactless check-out is available.
No rollaway/extra beds available
No cribs (infant beds) available
Service animals are allowed
Service animals are exempt from fees/restrictions
Debit cards not accepted
Staffed front desk
Online Penalty Collection
LGBTQIA friendly
Property is cleaned with disinfectant
Staff wears personal protective equipment
Protective clothing is available to guests
Masks are available to guests
No shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Social distancing measures are in place
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are available
Individually-wrapped food options are available for breakfast
Individually-wrapped food options are available for lunch
Individually-wrapped food options are available for dinner
Individually-wrapped food options are available through room service
No gap period between guest stays
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Masks are not compulsory at the property
Contactless food service / room service is available
Food service has been amended for enhanced safety
Property does not require health documentation at check-in
Fees
Guests will be asked to pay the following charges at the property:
A tax is imposed by the city: EUR 2.50 per person, per night
We've listed all charges provided to us by the property.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Fee for full breakfast: approximately EUR 34 for adults and EUR 17 for children
Self parking fee: EUR 17.50 per night
Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Pillows Zwolle
Sandton Pillows
Sandton Pillows Hotel
Sandton Pillows Hotel Zwolle
Pillows Grand Ter Borch
Pillows Grand Hotel Ter Borch Zwolle
Pillows Grand Ter Borch Zwolle
Pillows Grand Hotel Ter Borch
Pillows Grand Ter Borch Zwolle
Pillows Grand Boutique Hotel Ter Borch Zwolle Hotel
Pillows Grand Boutique Hotel Ter Borch Zwolle Zwolle
Pillows Grand Boutique Hotel Ter Borch Zwolle Hotel Zwolle
You should know
Registered guests are the only ones allowed to be in guestrooms.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
National Rating
Hotelstars Union assigns an official star rating for properties in Netherlands. This property is rated 4 stars.
There was an error importing /Zwolle-Hotels-Pillows-Grand-Boutique-Hotel-Ter-Borch-Zwolle.h1662039-p2.Hotel-Reviews?rm1=a2&, error: javax.servlet.jsp.JspTagException: 301 http://www.travelocity.ca/Zwolle-Hotels-Pillows-Grand-Boutique-Hotel-Ter-Borch-Zwolle.h1662039-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
