Looks are very deceiving, when I booked this hotel through Expedia, the pictures were nice & the hotel look very comfortable, when I arrived at the desk to check in, the man( Jeffery damer) was very vague & not friendly. When I got into my hotel room & begin to settle in, not even a hour later a Big roach started crawling up the Wall, I took pictures for Proof, grabbed my things& exited immediately. Jefferey damer at the front desk was very inconsiderate & would not process a refund or had no sympathy, I had to come back the next day & ask to speak to a manager.