"Very clean and you always saw folks keeping it that way. Very polite and helpful staff. I liked that it wasn't huge and loud, too. I would definitely ... " More
On the beach
Your stay at this Zona Hotelera property places you within 3 miles (5 km) of La Isla Shopping Mall and Tortuga Beach. Also, West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park is within half a mile (1 km) and Chac Mool Beach is within 2 miles (3 km).
All-inclusive
A full-service spa, 5 restaurants, and 2 outdoor pools are all featured at this all-inclusive property. Traveling on business? Take advantage of the free WiFi in public areas, laundry service, and free valet parking. Relax with a drink at one of the 4 bars/lounges and enjoy free perks like cooked-to-order breakfast and free self parking.
15 Mar. 2024 by Guest Service
Dear Beth Thank you for choosing Grand Park Royal on your recent visit to the beautiful Mexican Caribbean.We are glad to know that you enjoyed a pleasant stay and we will be delighted to pass on your words to all the teams that, from each department, help our guests feel special on their vacations.Knowing that we have lived up to your expectations fills us with satisfaction.We hope to be able to welcome you again in the not too distant future so that, once again, you feel at home among us.Sincerely
9 Mar. 2024 by Guest services.
Dear Kelly, Thank you very much for taking the time to share your experience about your stay at Grand Park Royal.There is nothing more important to us than the complete satisfaction of our guests, and we will be working hard to achieve it.We are very sorry that this stay was not satisfactory for you, however we appreciate your comments and for sharing the areas of opportunity that you identified during your stay, as this allows us to improve your experience and that of other guests.We will review compliance with our demanding service standards and work internally to improve.Once again, thank you for the opportunity for improvement that your words offer us.SincerelyGuest Service
22 Feb. 2024 by Guest service.
Dear Candice,Thank you for choosing our Resort for your recent vacation in the Mexican Caribbean.Without a doubt, the satisfaction of our guests is our priority.At the same time, we would like to express our disappointment to learn of your dissatisfaction with some services of our hotel.We have sent your observations to the corresponding department for the review of our high quality standards and we thank you for the opportunity for improvement that your words offer us.We appreciate your comments and hope to have the opportunity to serve you again in the near future and change your perception.Sincerely Guest Service
11 Jan. 2024 by Guest Service
Dear Ubaldo We appreciate your comments regarding your recent stay.Rest assured that all your comments are extremely important and help us improve those aspects that we must address.We appreciate your comment, we are sorry that this experience in our hotel did not fully meet your expectations.We want to share with you that all comments from our guests are considered and carefully reviewed in order to provide a better service.We hope you will give us the opportunity and visit us in the near future.SincerelyGuest Service
21 Sep. 2023 by Hanssen Beristain - Guest service Manager
Dear RogelioThank you for sharing your comment with us.We have shared your review with the appropriate areas. For us it is extremely important to receive feedback from our guests as this is how we improve and make each visit an unforgettable experience.We regret not having met your expectations.We want to share with you that all comments from our guests are considered and carefully reviewed in order to provide a better service.We hope you will give us the opportunity and visit us in the near future.SincerelyConcierge
9 Sep. 2023 by Guest Service
Dear EricaThank you for taking the time to share your feedback on this site, which gives us the opportunity to evaluate our performance through your feedback and helps us continue to improve our resort.We are sorry to hear that we were unable to meet your expectations. I offer you a sincere apology for the perception of lack of service that you share with us.Our Executive Committee and staff involved have carefully considered your comments and we assure you that improvements will be made especially in the areas you mentioned.We hope to have another opportunity to serve you in order to change your perspective on our Resort.Sincerely
27 Aug. 2023 by Guest Service
Dear Sandro Thank you very much for your preference and for taking the time to share your comments about your stay.However, we appreciate you sending us your observations and feedback that help us to know the areas in which we must work harder.We appreciate your comment, we are sorry that this experience in our hotel did not fully meet your expectations.Each point has been sent to our managers to take immediate action and improve our processes. We offer you an apology and promise to continue working to improve our services.We hope you give us the opportunity to welcome you back to this your home and that you can enjoy the quality and warmth of the service that has always characterized us.Sincerely
10 Aug. 2023 by Sincerely Carlos Da Silva General Manager
Dear Melissa,Thank you for sharing your comments regarding your recent stay.It is an honor to have hosted you and to know that you enjoyed the quality of our food and the service provided by our staff.We will be really glad to welcome you again and exceed your expectations. We will be waiting for you with open arms.
26 Jun. 2023 by Cordialmente, Servicio al Huésped
Estimada Elvira,Muchas gracias por la magnífica valoración que ha compartido.Saber que hemos estado a la altura de sus expectativas nos llena de satisfacción.Nos dará mucho gusto verle regresar a Grand Park Royal.
29 May 2023 by Guest Service
Dear Angela Thank you very much for sharing your comment about these wonderful days at Grand Park Royal.We are very pleased to know that you had a fantastic vacation and enjoyed our facilities and services, above the work that all of our staff made to exceed your expectations.Thank you for taking the time to share your feedback on this site, which gives us the opportunity to evaluate our performance through your feedback and helps us continue to improve our resort.We will be delighted to see you return to Grand Park Royal.Sincerely,Guest Service
Grand Park Royal Cancun - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Grand Park Royal Cancun - All Inclusive offers its guests a full-service spa, 2 outdoor swimming pools, a spa tub, and a fitness center. There are 5 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a poolside bar. Free breakfast is available daily. Public spaces have free WiFi. Event space at this property measures 7535 square feet (700 square meters) and includes conference space. A rooftop terrace, spa services, and a complimentary children's club are also featured at the business-friendly Grand Park Royal Cancun - All Inclusive. Free self parking and valet parking are available. Smoking is allowed in designated areas at this Cancun property.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking , Free valet parking
Grand Park Royal Cancun - All Inclusive offers 346 air-conditioned accommodations with iPod docking stations and free minibar items. Rooms open to furnished balconies or patios. 40-inch LED televisions come with premium satellite channels. Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.
Guests are served free cooked-to-order breakfast daily from 9:30 AM to 11:30 AM.
Flor de Sal - This poolside restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Grand Prime Rib House - This steakhouse specializes in international cuisine and serves dinner only. Open select days.
Café Sole - This café serves breakfast, lunch, and dinner. Open daily.
El Mirador - Overlooking the ocean, this restaurant specializes in Italian cuisine and serves breakfast and dinner. Open daily.
Koi - This restaurant specializes in Asian cuisine and serves dinner only. Open daily.
24-hour room service is available.
Special check-in instructions:
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.
All guests, including children, are required to present a valid government-issued ID card at check-in. Accompanying minors need to show a birth certificate or school ID with a photo.
To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash. This property uses wind energy. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.