"Super clean and friendly. I would recommend this to any couples searching for a nice getaway. " More
On the beach
Within a 5-minute walk of this Isla Mujeres property, you'll find Mundaca House and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. Garrafon Natural Reef Park and Shark Beach are also within half a mile (1 km).
All-inclusive
This all-inclusive property features a full-service spa, a marina, and 5 restaurants. Spend a day at the beach snorkeling, or relax with sun loungers and beach umbrellas. Enjoy the outdoor pool and perks like free valet parking and a free ferry terminal shuttle.
Jetted tubs, free WiFi
Boasting jetted bathtubs, the 62 guestrooms also offer free WiFi and free minibar items. Smart TVs come with satellite channels, and other amenities include balconies and iPod docks.
30 Nov. 2019 by Isla Mujeres Palace
Dear Guest, First and foremost, please allow me to thank you for choosing Isla Mujeres Palace as the hosts of your stay here in Isla Mujeres. We sincerely regret to know that your recent stay did not meet your expectations and that you returned back home feeling unsatisfied with the overall experience. Our guest's satisfaction is at all times our most important goal and we are always pleased to learn how to serve you better. Please rest assured that we are taking notes on all of your recommendations in order to improve and enforce our services. In regards to your comments about the resort credits, this is a fantastic promotion, and like any other one, it has its terms and conditions. Please be sure that the information regarding the credits, including limits, service fees, list of activities within the promotion along with prices is certainly available on our website and Palace App. We aim to provide all the information even prior to your visit so you have a full panorama of the wonderful options we have. Please receive our sincerest apologies for the inconveniences, hopefully, you may give us a second chance to host you again in the near future and change your perception of our property. It will be a pleasure for us to exceed all of your expectations. Kind regards.
11 Oct. 2021 by Isla Mujeres Palace
Dear Osvaldo, we feel glad to know that we overload your expectations with our amazing resort, also thank you for your beautiful review and five points of rate, we hope to see you again in the future.
20 Feb. 2020 by Isla Mujeres Palace
Thank you so much for your 5-star rating, we all look forward to the opportunity of hosting you once more!
12 Feb. 2020 by Isla Mujeres Palace
Dear Guest, Thank you for your very kind and positive review. We know we owe our success to our wonderful collaborators who are continuously working hard in order to not only meet but to surpass your expectations. We appreciate you recognizing them, we will be sharing with them your comments. We look forward to seeing you again soon. Warm regards.
26 Dec. 2019 by Isla Mujeres Palace
Dear Guest, We appreciate you sharing with us your most recent experience at Isla Mujeres Palace. It gives us great pleasure to know you like our calm and relaxing atmosphere. Thank you for letting us know the inconveniences you had so we can enforce and improve the service, as your comfort and satisfaction are really important to us. We hope you can give us the opportunity to welcome you again. We remain at your service.
30 Sep. 2019 by Isla Mujeres Palace
Dear Guest, We really regret the bad experience, we hope to have the opportunity of assisting you with this situation.
9 Aug. 2019 by Isla Mujeres Palace
Dear Guest, We appreciate you sharing with us your detailed comments about your recent experience at our Isla Mujeres Palace. There is no better reward than to receive such lovely comments from our guests. On the other hand, we are thankful for your feedback, which helps us know our areas of opportunity so we can provide better services to all of our guests. We hope to have the honor of welcoming you once again in the future. Best regards.
11 Jun. 2019 by Isla Mujeres Palace
Thank you so much for your kind words, all our staff is always committed to delivering the best service. we all look forward to the opportunity of hosting you once more!
10 Dec. 2018 by Isla Mujeres Palace
Dear Guest, Thank you so much for yourreview,on a daily basis our team constantly runs back and forth on the beach in order to have it in optimal conditions for our guests, I hope you understand the seaweed is an act of God and it is out of our hands. we hope to have the opportunity of hosting you many more times!
2 Mar. 2017 by Isla Mujeres Palace Team
Dear Linda, Thank you for your preference in Palace Resort and for stating with us. We strive to provide the best service and to exceed your expectations. We sincerely regret to read that your room assignment was not of your pleasure, you may rest assured that your comments will be shared with the Front desk management for their attention. Best Regards, Isla Mujeres Palace Team
Almare, a Luxury Collection Adult All-Inclusive Resort, Isla Mujeres is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At Almare, a Luxury Collection Adult All-Inclusive Resort, Isla Mujeres, pamper yourself with a treatment at the full-service spa or have fun in the sun with activities like snorkeling and scuba diving. There are 5 restaurants on site, as well as a snack bar/deli and a grocery/convenience store. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi and wired Internet are available in public spaces for a fee. This all-inclusive property also offers an outdoor pool, a fitness center, and a rooftop terrace. Free valet parking is available. This 4-star Isla Mujeres property is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking , Free valet parking
Almare, a Luxury Collection Adult All-Inclusive Resort, Isla Mujeres offers 62 accommodations with iPod docking stations and free minibar items. Rooms open to balconies. 47-inch Smart televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include laptop-compatible safes and phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.
Azul Restaurant - This poolside restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Cevicheria - This seafood restaurant overlooks the ocean. Open daily.
Pool and Snack Area - Onsite diner. Guests can enjoy drinks at the bar. Open daily.
Il Forno - This restaurant specializes in Italian cuisine. Open daily.
Teppanyaki - This fine-dining restaurant specializes in Chinese cuisine. Open daily.
24-hour room service is available.
Special check-in instructions:
This property offers transfers from the ferry terminal (surcharges may apply). To arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.
Almare, a Luxury Collection Adult All-Inclusive Resort, Isla Mujeres offers transfers from the ferry terminal (fees may apply). Please contact the property at the number on the booking confirmation 72 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a smoke detector, and a security system in each accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available.
