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"We stayed here for our 38th anniversary. We enjoyed the food at the restaurants we were able to get into. Da Vinci was one we tried to get in the who
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Your stay at this Zona Hotelera property places you within 2 miles (3 km) of Aquaworld and El Rey Ruins.
All-inclusive
A full-service spa, 6 restaurants, and 3 outdoor pools are all featured at this all-inclusive property. Enjoy beachfront dining and relax with beach cabanas and sun loungers. There's fun for all ages with a free kid's club and a children's pool, and free supervised childcare is an added bonus.
Premier Ocean View Room, 2 Double Beds - Non-Smoking
Bed Count2 Full BedsMaximum Occupancy
4 Max
Villa
Bed Count2 Full BedsMaximum Occupancy
6 Max
Executive Suite
Bed Count1 King BedMaximum Occupancy
3 Max
Family Suite, 3 Bedroom, 2 King Beds, 2 Double Beds, Non-Smoking
Bed Count2 Full BedsMaximum Occupancy
6 Max
Superior Lagoon View, 1 King bed or 2 Double Beds, Non-Smoking
Bed Count2 Full BedsMaximum Occupancy
4 Max
Wyndham Grand Cancun All Inclusive Resort & Villas ratings based on 59 Verified Reviews
Review Summary
3.8
out of 5
4.0 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.5 out of 5.0
Room comfort0.0 out of 5.0
Hotel condition4.0 out of 5.0
Guest reviews for Wyndham Grand Cancun All Inclusive Resort & Villas
Everyone (19)Couples (19)Family (13)
5 out of 5
Nice place to stay. Loved the staff and the food was excellent.
Posted by Janet Irene on 12 Mar. 2023
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Comment from Hotel Management
13 Mar. 2023
by Wyndham Grand Cancún
Dear Janet Irene,First and foremost, we would like to thank you for choosing Wyndham Grand Cancun Resort & Villas as host of your holiday destination and for taking the time to share this review with the community.We are very delighted to read that you enjoyed every moment throughout your stay with us and we were able to surpass your expectations in all areas. We are passionate about paying attention to detail since our main goal is to provide unparalleled customer service and luxury to our guests along with delicious food and beverage experiences. We assure you that we will continue working hard in this direction to have more guests satisfied with the outstanding service our guests expect from us.It has been a pleasure hosting you and we look forward to seeing you back soon.SincerelyAdrián IbarraGeneral Manager
3 out of 5
We stayed here for our 38th anniversary. We enjoyed the food at the restaurants we were able to get into. Da Vinci was one we tried to get in the whole time we were there but they were always booked up. The staff were professional but very friendly. The drinks were delicious. On the down side, the water pressure in the shower was very weak. The sink did not have hot water. We also didn't realize this was a timeshare property. It was off-putting to be asked numerous times to attend the 90 minute session. We were celebrating our anniversary, not looking for a timeshare. It was very annoying. On of the issues that really annoyed us is that we booked with the travel agent, Norma, and specifically asked to be booked to see the ruins. We reiterated that point numerous times and she even showed us the video. So she booked us on a caravan with us going to a beach. She even repeated to us about the ruins and the beach. We assumed we were doing both. Well, that didn't happen. We weren't able to see the ruins and paid $224 to see the beach. This was a tour from 9:00-4:30. I went to see Norma about this and she said she told us it was the beach - that the ruins was a different tour and she could book us on that if we wanted. I was floored. She lied to us and I will not visit this hotel again. We will be staying at a different hotel the next time we go back.
Posted by Tina on 26 Feb. 2024
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Comment from Hotel Management
2 Mar. 2024
by Wyndham Grand Cancún
Dear Tina, Thank you for choosing Wyndham Grand Cancun as your vacation destination and for taking the time to share your experience with us. Your feedback is very important to us because it allows us to better understand the areas we need to focus on to provide our guests with the best possible experience. It also allows us to know the services that our guests enjoy the most and therefore we can continue to work in that direction to achieve our vision which is to create memorable experiences, we hope you can allow us to welcome you back to offer you the best vacation with the attention to detail that characterizes us. Best wishes.
3 out of 5
We have travelled to Cancun numerous times. This resort was nice but not our favorite. For the restaurants you need to book at 9 am otherwise you will not get a reservation. The food was not great and unfortunately we felt like they didn’t have enough staff. When you ordered a drink from the beach or lobby bar it took a long time to get it. Other resorts allowed food like nachos to be ordered and you could eat around the pool or on the beach. They would not allow you to carry any food out or ask waiters for food. The beach bar was really nice and we did really like this area. The hot tub was also very nice. The pools are too spread out so you didn’t really didn’t know when activities were happening and the pool water was too cold to get in. The hotel itself was fine but since we have stayed at several in Cancun this would not be our favorite. Also, avoid the person that greets you at check in as they are trying to sell timeshare and consistently try to get you to come to a presentation.
Posted by Nataly on 15 Jan. 2024
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Comment from Hotel Management
19 Jan. 2024
by Wyndham Grand Cancún
Dear NatalyWe thank you for your comments about Wyndham Grand Cancun, we are sorry for your bad experience, but appreciate your comments so that way we can improve our guests experience.We hope to see you back very soon!! Best regards Adrian IbarraGeneral Manager
4 out of 5
Just did not like being hot up with a time share first thing as I walked in door after long travel day. Just wanted to check in and get to room and eat.
Posted by Kerri Lyn on 3 Dec. 2023
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Comment from Hotel Management
5 Dec. 2023
by Wyndham Grand Cancún
Dear Kerri Lyn,Thank you so much for your rating about your stay with us.We really appreciate it. Rest assured that I will be sharing this with our team in order to keep standards to mantain our guests satisfaction.Best RegardsAdrian IbarraGeneral Manager
5 out of 5
Posted by Deborah on 23 Nov. 2023
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Comment from Hotel Management
28 Nov. 2023
by Wyndham Grand Cancún
Dear Deborah,Thank you for allowing us the opportunity of hosting you at the Wyndham Grand Cancun and for taking the time to share your experience with us.It will be an honor to welcome you back soon and offer you our hospitality.Kind regards,Adrian IbarraGeneral Manager
5 out of 5
We loved this resort. The staff was amazing and very accommodating, the bar staff was AMAZING! We got lucky during our stay and were able to assist the lifeguard staff in releasing the sea turtles, it was a magical moment.
Now unfortunately the negative part. The pool area, sidewalks around the resort, and the flooring inside the rooms is EXTREMELY SLICK. My wife managed to fall twice, both being outside on the concrete. The tiles are extremely slick even with no shoes. Late at night when the humidity collects, the flooring the the room is also extremely slick. I warn anyone with back or hip issues to proceed with EXTREME caution because you will fall.
The slick and dangerous flooring is the ONLY bad comment I have to say about this entire resort. We will definitely consider this resort again in the future!
Posted by Travis Alexander on 21 Oct. 2023
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Comment from Hotel Management
21 Oct. 2023
by Wyndham Grand Cancún
Dear Travis,First and foremost, we would like to thank you for choosing Wyndham Grand Cancun as your holiday destination and for taking the time to bring your discontent to our attention.Thank you for adding very generous remarks on the positive sides of your holidays with us and mentioning the services that made your stay more comfortable. Your comments are very important to us because they help us to better understand the areas of opportunity where we can improve in order to provide the top-class service our guests deserve throughout their stay.Rest assured that every constructive criticism you have shared with us has been taken very seriously by our team in order to keep standards which live up to the Wyndham Grand Cancun. There is a full commitment from the whole company and they are very passionate about their job and they do all their best to offer the outstanding service we are recognized for.Nonetheless, we do hope that despite the inconveniences, you can give us the opportunity to welcome you back in order to provide you the best holiday ever with the attention to detail which we are characterized for.Adrian IbarraGeneral Manager
1 out of 5
My unfortunate experience at the Whyndham Grand Cancun should serve as a cautionary tale for anyone considering a stay at this establishment. While the physical facilities are great, the issue with it makes it a destination to avoid at all costs...Upon my arrival, I had the misfortune of encountering a persistent group of individuals at the lobby who relentlessly hounded me to participate in timeshare-like schemes. I was exhausted from a lengthy and delayed flight, so I wished to unwind and relax. Instead, the hotel lobby's staff subjected me to an excruciating ordeal. They coerced me into a lengthy meeting with a sales representative, cunningly disguised as part of the check-in process. This meeting lasted well over an hour, wasting my precious vacation time and forcing me into a high-pressure sales pitch.
The Whyndham Grand Cancun's blatant disregard for guests' well-being and relaxation, coupled with their deceptive tactics, has left an indelible mark of dissatisfaction. I strongly advise prospective travelers to steer clear of this establishment, as it is clear that their primary concern lies in extracting every last penny from their unsuspecting guests rather than providing a truly enjoyable and stress-free vacation experience.
Posted by Martha on 5 Oct. 2023
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Comment from Hotel Management
6 Oct. 2023
by Daniel P
Hi Martha,We deeply regret to hear about your unfortunate experience during your stay at Wyndham Grand Cancun, and we appreciate you taking the time to share your feedback with us.Your experience upon arrival was far from what we aspire to provide our guests. We sincerely apologize for any inconvenience and discomfort you encountered due to the persistent sales approach you described. This is not the type of experience we want our guests to have, and we are taking your comments seriously.Your feedback helps us identify areas for improvement, and we will be reviewing our check-in process and the behavior of our staff to ensure that such situations are not repeated in the future.We value your insights, and we are committed to providing a more enjoyable and stress-free vacation experience for our guests. Your satisfaction is of the utmost importance to us, and we will strive to do better in serving you and all our guests in the future.Warm regards
5 out of 5
Hey, amazing views, great food drinks service, everything top-notch at an affordable price
Posted by Kelli Renee on 27 Sep. 2023
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Comment from Hotel Management
27 Sep. 2023
by Wyndham Grand Cancún
Dear Kelli Renee,Thank you for allowing us the opportunity of hosting you at the Wyndham Grand Cancun and for taking the time to share your experience with us.It will be an honor to welcome you back soon and offer you our hospitality.Kind regards,Adrian IbarraGeneral Manager
5 out of 5
excellent property, safe, clean & staff was outstanding!
Posted by Sara on 26 Jul. 2023
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Comment from Hotel Management
29 Jul. 2023
by Daniel Pantaleon
Hola Sara,muchas gracias por tus comentarios y por tomarte el tiempo para compartirlos.Esperamos verte pronto.Saludos
3 out of 5
La vista restaurant was terrible , including the front desk but beside that rest of the staff was good. Best was the restaurant at the beach. We ate breakfast and dinner most of the time due to friendly staff and view of course
Posted by soniya on 31 May 2023
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Comment from Hotel Management
1 Jun. 2023
by Wyndham Grand Cancún
Dear Soniya,Thank you so much for your kindly review.We really appreciate your comments, rest assured that i will be sharing this with our team in order to improve the experience of our guests.Best RegardsAdrián IbarraGeneral Manager
About the Omni Cancun Hotel and Villas All Inclusive
All onsite activities, and facilities and equipment included
Fitness facilities included
Volleyball included
Yoga classes/lessons included
Aerobics classes/lessons included
Onsite live performances included
Theme parties included
Childcare not included
Scuba diving excursions not included
Scuba diving certification not included
Motorized water sports not included
Spa/beauty facilities and services not included
Activities/services from independent operators not included
Offsite tours not included
All meals served buffet-style
Buffet and à la carte dining
Water fitness classes/lessons included
All available beverages included
Room service not included
Scuba diving lessons not included
Onsite entertainment and activities included
Surcharge for room service
Kids club included
Property Features
Wyndham Grand Cancun All Inclusive Resort & Villas is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Enjoy the cabanas (surcharge) and sun loungers for a relaxing day at the beach. At Wyndham Grand Cancun All Inclusive Resort & Villas you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is served daily. There are 6 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 beach bars and 2 bars/lounges. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers a complimentary children's club, a children's pool, and a health club. Free self parking and valet parking are available. This Cancun property is smoke free.
1 building
348 guestrooms or units
16 levels
6 dining venues
2 bars on the beach
2 bars or lounges
Meeting rooms
Built in 1988
Buffet breakfast (free)
Deli
Kid's club (free)
Supervised kid's activities (free)
Cabanas on the beach (surcharge)
Beach lounge chairs
Cabanas by the pool (surcharge)
Poolside lounge chairs
Umbrellas for the pool
Charging station for electric cars
Conference center
Business facilities
Coffee in lobby
Self-service laundry
Front desk (24 hours)
Storage area for luggage
Front-desk safe
Tour and ticket information
Concierge
Wedding services available
Convenience store
Terrace
Garden
Gift shop
Television in lobby
ATM
Onsite shopping
Bellhop
Elevator
No smoking on site
Bar by the pool
Swim-up bar
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Parking
Free self parking
, Free valet parking
Transport
Property shuttles: Airport shuttle
Parking: Free valet parking and self parking
Room Amenities
Wyndham Grand Cancun All Inclusive Resort & Villas offers 348 accommodations with free minibar items and safes. 50-inch Smart televisions come with premium cable channels, first-run movies, and pay movies. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided once per stay.
Stocked minibar (free)
In-room dining (24 hours)
Smart television
Cable channels
Premium channels
First-run movies
Movies for purchase
Coffee maker
Shower
Rainfall showerhead
Cribs (surcharge)
Housekeeping (once per stay)
Hair dryer
Safe
Toiletries (free)
Telephone
Iron and ironing board
Blackout drapes
Sound-insulated rooms
Climate control (air conditioning)
Ensuite bathroom
Change of towels (on request)
Change of bedsheets (on request)
Food & Drink
Guests are served free buffet breakfast daily from 6:30 AM to 11:00 AM.
La Vista - Overlooking the garden, this restaurant serves dinner only. Guests can enjoy drinks at the bar. Reservations are required.
Pina Colada Restaurant - This beachfront restaurant specializes in seafood and serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open select days.
Da vinci - This poolside restaurant specializes in Mediterranean cuisine and serves dinner only. Reservations are required. Open select days.
Viva Mexico Tacos - This poolside theme restaurant specializes in Mexican cuisine and serves lunch only. Guests can enjoy alfresco dining (weather permitting). Open select days.
Sushi Bar - This poolside sushi bar specializes in sushi and serves lunch only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open select days.
Late night fare is available from 24-hour room service.
Spa Services
Body treatments
Facial treatments
Number of treatment rooms 3
Massages on beach
Manicures and pedicures
Body wraps
Body scrubs
Massages
Hot stone massage
Deep tissue massage
Swedish massage
Sports massage
Hotel Policies
Check-in
Check-in time starts at 3:00 PM
Minimum check-in age is: 18
Check-in time ends at 11:30 PM
Special check-in instructions:
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.
Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Kids stay free! Children stay free when using existing bedding.
Rollaway/extra beds are not available.
Cribs (infant beds) are available for USD 50 per night.
Pet Policy
Pets and service animals are not allowed at Wyndham Grand Cancun All Inclusive Resort & Villas
Policies
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, Union Pay, and debit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. This property uses a grey water recycling system. For guests' safety, the property includes a smoke detector and a security system in each accommodation. Contactless check-out is available.
No rollaway/extra beds available
Children stay free
Service animals not allowed
Debit cards
UnionPay
Staffed front desk
Smoke detector
Grey water recycling system
Security system
Credit card pre-authorization
Property is cleaned with disinfectant
Staff wears personal protective equipment
Protective clothing is available to guests
Masks are available to guests
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Social distancing measures are in place
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are not available
gap period enforced between guest stays 24 hours
Property confirms they are implementing guest safety measures
Contactless check-out is available
Sustainability/community reinvestment (10% revenue or more)
Guest education on local ecosystems and culture
Comprehensive food waste policy
Fees
Guests will be asked to pay the following charges at the property:
A tax is imposed by the city: USD 4.57 per accommodation, per night
We've listed all charges provided to us by the property.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Airport shuttle fee: USD 34 per person (roundtrip)
Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)
Crib (infant bed) fee: USD 50 per night
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Wyndham Grand Cancun All Inclusive Resort Villas
Wyndham Grand Cancun All Inclusive Resort & Villas Cancun
You should know
Pool access available from 11:00 AM to 7:00 PM.
Reservations are needed for massage services. For reservations, contact the property before arrival using the contact information on the booking confirmation.
Registered guests are the only ones allowed to be in guestrooms.
Pets and service animals are not allowed on site.
Guests may experience noise disturbance due to nearby construction work.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
