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5.0 out of 5

"Our first day in Lyon and at this hotel turned out to be the hottest day on record for Lyon at over 106.5 degrees. We were met at the desk by Julian ( ... " More

By a verified traveller on Sun 10 Sep 2023

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Hotel Description

4-star luxury hotel near Bellecour Square

Central Lyon getaway

Within a 15-minute walk of this Lyon City Centre hotel, you'll find Bellecour Square and Hôtel de Ville de Lyon. Historic Site of Lyon and Hôtel-Dieu are also within half a mile (1 km).

Luxury amenities

This hotel features a full-service spa and a bar/lounge. WiFi in public areas is free. Valet parking, a hair salon, and dry cleaning are also offered.

Room, 1 Double Bed (Cocoon)

Bed Count 1 Full Bed Maximum Occupancy 2 Max
CA $211* Per night/room 31 Mar. - 1 Apr.

Room, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Junior Suite, 1 King Bed, View (Republic Square view)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Hotel Carlton Lyon - MGallery Hotel Collection ratings based on 4 Verified Reviews

Review Summary
5.0 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Hotel Carlton Lyon - MGallery Hotel Collection

Everyone (1) Family (2)
5 out of 5
Our first day in Lyon and at this hotel turned out to be the hottest day on record for Lyon at over 106.5 degrees. We were met at the desk by Julian (hope this is his name) tall young man with dark curly hair. We arrived early and our room wasn't ready but Julian put a rush on the cleaning of our room, locked our bags in a safe room and offered to call us when our room was ready. Every time we had a question or need, Julian was there to help. There was also a young man in the bar area that went above and beyond what we are used to. The night of the hottest day, we were exhausted and hungry. The meal he brought up was not only very good but he took the time to make the display on the tray special. The room had the most comfortable bed I've ever slept in at a hotel. The bathroom was very nice. We felt very safe here as well, not only inside but outside as well. It is conveniently located for walking around the city. Special thanks to Julian for everything and the welcome for two middle age, southern US ladies that struggle with French but love France. :) You are an awesome representative for your hotel.

Posted by on 10 Sep. 2023

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5 out of 5
The staff was very good.. they made our one night in Lyon very enjoyable! Great room, beautiful property. Merci!

Posted by on 15 Sep. 2022

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5 out of 5

Very Good Hotel Well Located

Pros: Location and staff friendliness.
Cons: No recommendation.
Location: Two Irish bars are located within walking distance, Unfortunately, neither was very attractive..
We overnighted in Lyon before boarding a Viking River Cruise. The hotel is located within walking distance of old Lyon, the tourist information center, and the river. The hotel staff was extremely helpful and the room was very comfortable. It is also well-located with respect of river cruise docking sites. However, getting there with luggage would be a chore, so we chose to take a taxi. The Travelocity air-lodging package made the hotel reasonably affordable. If we visit Lyon again, we'll stay at this hotel.

Posted by , from Dallas on 26 Aug. 2016

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5 out of 5

Posh room in the heart of it all

Staying in the M Gallery Carlton was a wonderful experience for our family of 4. We happened to be in Lyon on New Year's Day when many restaurants were closed and the staff really hooked us up with a reservation just at the moment when we thought we may need to eat in a chain restaurant instead. We had a junior suite which overlooked the water element in Place de la Republique. It was well-appointed. aesthetically pleasing and very comfortable. Each time we worked with the front desk staff, we were impressed by their friendliness and courtesy. While we did not get the chance to sit in the bar for a cocktail or utilize the spa, they both looked delightful. Next time!

Posted by , from Baltimore, MD on 4 Jan. 2016

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About the Hotel Carlton Lyon - MGallery Hotel Collection

Location 4 Rue De Jussieu, Lyon, Rhone 69002

Property Features

Hotel Carlton Lyon - MGallery Hotel Collection offers its guests a full-service spa. WiFi is free in public spaces. You can enjoy a drink at the bar/lounge. Tour/ticket assistance, multilingual staff, and concierge services are also featured at the luxury Hotel Carlton Lyon - MGallery Hotel Collection. Parking is available for a fee. This 4-star Lyon hotel is smoke free.

  • 1 building
  • 80 guestrooms or units
  • 4 levels
  • Childcare (surcharge)
  • Charging station for electric cars
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Beauty salon
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • 1 conference room

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Babysitting or childcare (surcharge)

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Train station: Lyon Saint Paul Station (1.6 km / 1 mi)
  • Metro station: Cordeliers Bourse Station (0.3 km / 0.2 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Hotel Carlton Lyon - MGallery Hotel Collection offers 80 accommodations with minibars and safes. Televisions come with satellite channels. Bathrooms include bathrobes, complimentary toiletries, and hair dryers. This Lyon hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

  • Minibar
  • In-room dining (24 hours)
  • Television
  • Satellite channels
  • Coffee maker
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

For a fee, guests can enjoy local cuisine breakfast on weekdays from 6:30 AM to 10:30 AM and on weekends from 7:00 AM to 11:00 AM.

24-hour room service is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Body scrubs
  • Massages
  • Steam room in spa

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival. At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination. The negative COVID-19 test result requirement applies to all guests aged 18 and up. COVID-19 vaccination record requirement applies to all guests aged 18 and up; guests must have received complete vaccination at least 7 days prior to check-in.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 30.0 per night.

Pet Policy

  • Pets: EUR 15 per pet, per day
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Eurocard, and Barclaycard. Cash is not accepted. Contactless check-out is available. At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination. The negative COVID-19 test result requirement applies to all guests aged 18 and up. COVID-19 vaccination record requirement applies to all guests aged 18 and up; guests must have received complete vaccination at least 7 days prior to check-in. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

  • Parking height restrictions apply
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • No gap period between guest stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitization practices of Bureau Veritas (3rd party expert - Global)
  • Guests must provide health documentation
  • Guests must provide a negative COVID-19 test result
  • Guests must provide proof of COVID-19 vaccination
  • Minimum age for negative COVID-19 test result requirement: 18
  • Minimum age for proof of COVID-19 vaccination requirement: 18
  • COVID-19 vaccine must have been received a minimum number of days before check-in: 7
  • Property does not offer onsite COVID-19 testing
  • Humane animal treatment
  • Sustainability/community reinvestment (10% revenue or more)
  • Comprehensive food waste policy
  • Comprehensive recycling policy

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 2.50 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for local cuisine breakfast: approximately EUR 28 per person
  • Valet parking fee: EUR 35 per night
  • Pet fee: EUR 15 per pet, per day
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Carlton Lyon MGallery Collection
  • Carlton MGallery Collection
  • Hotel Carlton Lyon MGallery Sofitel
  • Hôtel Carlton MGallery Collection
  • Hotel Carlton MGallery Sofitel
  • Carlton Lyon MGallery Sofitel
  • Carlton MGallery Sofitel
  • Hotel Carlton Lyon MGallery By Sofitel
  • Hotel Carlton Lyon - MGallery Hotel Collection Lyon
  • Hotel Carlton Lyon - MGallery Hotel Collection Hotel
  • Hotel Carlton Lyon - MGallery Hotel Collection Hotel Lyon

You should know

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

  • Green Key (nogle)

National Rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.