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4.7 out of 5

"A very nice hotel in the middle of Time Square. My only complaint would be the elevators. It was very busy and we waited for elevator after elevator ... " More

By a verified traveller on Thu 28 Dec 2023

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Hotel Description

Eco-certified hotel near Times Square Church

Manhattan stay

With a stay at this Manhattan hotel, you'll be steps from Times Square Church and Broadway Theatre. August Wilson Theater and Ed Sullivan Theater are also within half a mile (1 km).

Business services

This hotel features a restaurant, a gym, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. There's a rooftop terrace on site, and a 24-hour front desk and a terrace are also provided.

Room, 1 King Bed, City View (Social)

Bed Count 1 King Bed Maximum Occupancy 2 Max
CA $219* Per night/room 31 Mar. - 1 Apr.

Room, 2 Double Beds, City View (Social)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Social Deluxe Times Square King -Ball Drop View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Room, 1 King Bed (Hudson River View)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Superior Room, 2 Double Beds (Hudson River View)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Premier Room, 2 Double Beds (Times Square)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

M Social Hotel Times Square New York ratings based on 36 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for M Social Hotel Times Square New York

Everyone (19) Couples (5) Family (9)
4 out of 5
A very nice hotel in the middle of Time Square. My only complaint would be the elevators. It was very busy and we waited for elevator after elevator. It was also a bit noisy. But we were in time square

Posted by on 28 Dec. 2023

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Comment from Hotel Management

30 Dec. 2023 by Customer Service

Alyse, thank you for sharing your experience. We're pleased to hear you found M Social Hotel Times Square New York to be a welcoming place. We understand that due to a busy period, there may have been some delays with the elevators and some noise. We constantly strive towards improving the overall guest experience and we're grateful for your patience. We hope to have you back with us soon.

5 out of 5

Posted by on 23 Dec. 2023

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Comment from Hotel Management

25 Dec. 2023 by Customer Service

Thanks for the outstanding rating, Virginia!We're delighted your time at M Social Hotel Times Square New York was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

5 out of 5

Posted by on 13 Dec. 2023

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Comment from Hotel Management

15 Dec. 2023 by Customer Service

David, thank you for choosing to stay at M Social Hotel Times Square New York. It's splendid to see that you had a great experience. We hope to offer the same level of satisfaction during your next visit.

5 out of 5

Posted by on 6 Dec. 2023

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Comment from Hotel Management

28 Dec. 2023 by Customer Service

Beth, we're delighted to learn that you had an excellent experience at M Social Hotel Times Square New York. Our team strives to provide our guests with an outstanding stay and your positive rating indicates we've done just that. We look forward to your return. Thank you for your support.

5 out of 5
Great location for theater, shopping, and museum hopping!

Posted by on 2 Dec. 2023

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Comment from Hotel Management

6 Dec. 2023 by Customer Service

Martha, it's delightful to hear that you appreciated the M Social Hotel Times Square New York's prime positioning for theatre adventures, retail therapy, and culture exploration. We trust that you took full advantage of these opportunities during your stay. Do visit us again when your travels bring you back to New York.

5 out of 5

Posted by on 11 Sep. 2023

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Comment from Hotel Management

13 Sep. 2023 by Customer Service

Thank you for sharing your perfect rating with us, Mary!It's wonderful to see how much you appreciated your time at M Social Hotel Times Square New York! We want everyone to feel right at home at M Social Hotel Times Square New York. Being able to create a feeling of home is exactly what we aim to do!We look forward to sharing another amazing experience with you soon!

5 out of 5

Posted by on 10 Sep. 2023

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Comment from Hotel Management

1 Oct. 2023 by Customer Service

Thank you for the fantastic rating, Mary Jane!We strive to make all of our guests feel welcome and relaxed during their time at M Social Hotel Times Square New York! We can't wait to see you again soon.

5 out of 5
This is an excellent, well run hotel. Friendly, courteous and professional staff. Room was clean, comfortable and quiet despite being on Broadway. We will come back!

Posted by on 5 May 2023

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Comment from Hotel Management

6 May 2023 by Customer Service

Thanks, Paula! It's outstanding your time at M Social Hotel Times Square New York was fantastic. We can't wait until your next visit!

4 out of 5
Great location if your in for the Time Square of Theater experience. The property is a little dark (lighting), but is decorated in a very modern style and the staff are pleasant. One major negative was the elevator situation, the one from the ground floor to the lobby was extremely slow. The elevators to the rooms were also extremely slow, at times it took close to 10 min to get onto the elevator because there was a line stretching almost to the lobby area. One of the four elevator was blocked off and it appeared only 2 were working. The room we stayed in was small but had a nice view of time square. It was clean, but in general the decor of the room and the bathroom could use a freshening up. Overall a nice stay.

Posted by on 27 Mar. 2023

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Comment from Hotel Management

29 Mar. 2023 by Customer Service

Thank you for taking the time to share your 4/5 review with us, Shigeo.We're thrilled to hear you had such an enjoyable experience with us. We care about the comfort and satisfaction of our guests so we appreciate you letting us know what we can do to make your stay perfect. We'll make sure to communicate your feedback to the appropriate members of our team so that we may improve moving forward.We're looking forward to sharing a more enjoyable experience with you soon.

5 out of 5
Check in took a little time. There was a long line, but to be expected for 4pm check in time. The person checking us in was friendly and efficient. There seems to be an issue with the elevators as there was always a line. Looked like 2 of 4 were working. Room is on the smaller side but is clean. Overall nice hotel.

Posted by on 26 Mar. 2023

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Comment from Hotel Management

28 Mar. 2023 by Customer Service

Thank you for the lovely review, Shigeo!It's excellent you enjoyed your time with us so much! We're delighted you appreciated our friendly staff and clean rooms. We care deeply about the happiness and satisfaction of our guests so we'll address your concerns regarding our check-in process and elevator service with our team moving forward. We strive for excellence so we look forward to sharing an even better experience with you soon!

About the M Social Hotel Times Square New York

Location 226 W 52nd St, New York, NY 10019

Property Features

Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A 24-hour business center and meeting rooms are available. Public spaces have free WiFi. Event space at this hotel measures 452 square feet (42 square meters) and includes conference space. A fitness center, a rooftop terrace, and tour/ticket assistance are also featured at the eco-certified M Social Hotel Times Square New York. This New York hotel is smoke free.

  • 480 guestrooms or units
  • 33 levels
  • Meeting rooms
  • 452 sq ft of conference space
  • 42 sq m of conference space
  • Deli
  • Terrace on the roof
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Game room or arcade
  • Gift shop
  • Newspapers for purchase
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities
  • Arcade/game room
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Train station: Grand Central - 42 St. Station (1.6 km / 1 mi)
  • Metro station: 50 St. Station (Broadway) (0.2 km / 0.1 mi)

Room Amenities

M Social Hotel Times Square New York offers 480 accommodations with iPod docking stations and safes. 46-inch flat-screen televisions come with premium cable channels. Bathrooms include bathtubs or showers with rainfall showerheads, complimentary toiletries, and hair dryers. This New York hotel provides complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

  • IPod dock
  • In-room dining
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Hypo-allergenic bedding
  • Bathtub or shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to 11:00 AM.

Beast & Butterflies - This bar specializes in American cuisine and serves breakfast, lunch, and dinner. A children's menu is available.

Room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

Guests will receive an email 72 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival.

Guests will receive an email 72 hours before arrival with check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 100 per pet, per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 75 lbs per pet)
  • Pets cannot be left unattended
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International. Cash is not accepted. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Children stay free
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Number of children who can stay free - 2
  • Guests will receive an email with special check-in instructions
  • Debit cards not accepted
  • Staffed front desk
  • Car not required
  • LGBTQIA friendly
  • Children stay free 16
  • Pets cannot be left unattended
  • Guest will receive an email before arrival 72 hours
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Property confirms they are implementing guest safety measures

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 40.16 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 30 for adults and USD 13.5 for children
  • Nearby parking fee: USD 55 per day
  • Pet fee: USD 100 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • New York Times Square Novotel
  • Novotel New York Times Square Hotel
  • Novotel Hotel
  • Novotel Hotel New York Times Square
  • Novotel New York Times Square
  • Accor New York City
  • New York City Novotel
  • Novotel Hotel New York
  • Novotel New York City
  • Novotel New York Times Square Hotel New York City
  • Novotel Times Square
  • Novotel Times Square Hotel
  • Novotel New York Times Square
  • M Social Times Square New York
  • M Social Hotel Times Square New York Hotel
  • M Social Hotel Times Square New York New York
  • M Social Hotel Times Square New York Hotel New York

You should know

  • Up to 2 children 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Awards & Affiliations

  • Green Key Eco-Rating Program
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.