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Within a 15-minute walk of the hotel, you'll find Jamaica Beaches and Turtle Beach. Ocho Rios Clock Tower and Ocho Rios Craft Park are also within half a mile (1 km).
Dining, outdoor pool
This hotel features a restaurant, an outdoor pool, and a bar/lounge. WiFi in public areas is free. A terrace, a garden, and a snack bar/deli are also on offer.
Ocean Palms Resort ratings based on 4 Verified Reviews
Review Summary
2.8
out of 5
3.0 out of 5.0
Room cleanliness4.0 out of 5.0
Service & staff4.0 out of 5.0
Room comfort0.0 out of 5.0
Hotel condition2.5 out of 5.0
Guest reviews for Ocean Palms Resort
Everyone (1)Couples (1)Family (2)
1 out of 5
This property needed to be updated, the bathroom was dirty , it was dirty mattresses by my room door making it hard to get in and out. Parking sucked, there was two days when they didn’t have a chef . Pool wasn’t cleaned .
Posted by wardah lateefah on 20 Dec. 2023
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2 out of 5
The one issue I cannot overlook is the unfriendly staff. In the hospitality industry, friendly staff is an absolute must. Some of the front desk staff was friendly but not all of them. Housekeeping staff rarely said hello or smiled even when I greeted them with good morning or good afternoon. The hotel site says they offer airport shuttle. Despite requesting airport pick-up via messaging and calling them the day before, when I arrived at the airport, I had to call the hotel again and I waited over 2.5 hours for the taxi to arrive. You have to pay cash directly to the driver, something I was not prepared to do. I had to ask him to take me to a bank to get cash from the ATM. The hotel is in a good location to be able to walk around main street Ocho Rios and get to restaurants and the craft markets. However, I do not recommend walking back down the side street to the hotel after dark, unless it is a Friday or Saturday night when all the shops and bars along the street are open and there is a lot of activity. Advertising they offer airport shuttle is misleading. Guests are better off either taking the Knutsford Express bus to Drax Hall and taking a taxi from there. If you take a taxi from the airport to Ocho Rios, be prepared to pay approximately $130 USD cash. Despite the misleading airport shuttle offer and the location, if the staff was friendlier, I would consider staying there again to support local business. Friendly staff is a must.
Posted by AUDREY, from Kaneohe on 22 Aug. 2023
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5 out of 5
Didn't like climbing steps.Didnt like no aircondition. Didn't like I hsd only partial ocean view
Posted by a verified traveller on 7 Nov. 2019
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Comment from Hotel Management
8 Nov. 2019
by Ocean Palms Resort
Hello,
Thank you for taking the time to review our resort, we take each feedback very seriously.
We feel it necessary to sincerely apologise for your recent experience with us. We strive to meet the requests and expectations of all our guests and as such, you were assigned the room category which you had reserved.
I hope on your return visit we will be able to extend the WOW experience to you.
Kind Regards,
Kaidean
3 out of 5
First time visitor to Ocho Rios. Facility is on the beach but access is thru a neighborhood which i would not walk thru at night if I were a woman. Building seems to be a converted condo now being run as a pseudo hotel, Building is somewhat old and going thru the midst of renovations so there is construction noise. Because it is an older building there are not enough electrical sockets in the room, nor is there sufficient lighting in the room. Breakfast Buffet is included but it is minimal - fruit, juice, cereal, milk, bread. Eggs, meats etc are extra.
Hotel was OK for my first visit of 2 days, If I return I would stay elsewhere, further down the beach strip, further out of downtown.
Posted by WorldTraveler, from Washington, DC on 24 May 2019
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Comment from Hotel Management
25 May 2019
by Ocean Palms Resort
Hello, Thanks so much for including us in your visit to Ocho Rios and taking the time to review our resort. We truly value your comments and will do our best to address the concerns raised. Hoping that when you return, all the improvements will exceed your expectations. Regards, Ocean Palms Resort
There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. An outdoor pool, a terrace, and tour/ticket assistance are also featured at Ocean Palms Resort.
25 guestrooms or units
Deli
Breakfast available (surcharge)
Self-service laundry
Front desk (24 hours)
Storage area for luggage
Front-desk safe
Tour and ticket information
Pool or billiards table
Terrace
Garden
Newspapers in lobby (free)
Television in lobby
Microwave in a common area
Bar or lounge
1 conference room
Dining venue
Family Friendly Amenities
Number of outdoor pools - 1
Free WiFi
Laundry facilities
Internet
Available in some public areas:
Free WiFi
Transport
Property shuttles: Airport shuttle
Room Amenities
Ocean Palms Resort offers 25 accommodations with safes and irons/ironing boards. Rooms open to furnished balconies. Each accommodation is individually furnished and decorated. Flat-screen televisions come with cable channels. Bathrooms include showers and complimentary toiletries. Housekeeping is offered daily and hair dryers can be requested.
Private balcony (furnished)
Flat-screen television
Cable channels
Shower
Housekeeping (daily)
Hair dryer available
Safe
Toiletries (free)
Iron and ironing board
Sound-insulated rooms
Ensuite bathroom
Unique furnishings
Unique decor
Wardrobe or closet
Food & Drink
For a fee, guests can enjoy full breakfast daily from 7:00 AM to 10:00 AM.
Ocean Palms Resort has a restaurant on site.
Hotel Policies
Check-in
Check-in time starts at 3:00 PM
Minimum check-in age is: 18
Check-in time ends at noon
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Rollaway/extra beds are not available.
Cribs (infant beds) are not available.
Pet Policy
Pets and service animals are not allowed at Ocean Palms Resort
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa and Mastercard. Cash is not accepted. Contactless check-out is available.
No rollaway/extra beds available
No cribs (infant beds) available
No elevators
Service animals not allowed
Debit cards not accepted
Staffed front desk
Property is cleaned with disinfectant
Staff wears personal protective equipment
Protective clothing is not available to guests
No shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Social distancing measures are in place
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are available
Individually-wrapped food options are available for breakfast
gap period enforced between guest stays 24 hours
Property confirms they are implementing guest safety measures
Contactless check-out is available
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Fee for full breakfast: approximately USD 10 for adults and USD 5 for children
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
