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"Courteous, attentive and professional desk staff. Didn't feel safe with full time residents. One wore short dress that didn't cover her bare butt. O ... " More

By a verified traveller on Tue 22 Feb 2022

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Hotel Description

3-star hotel near Florida Mall

Sky Lake stay

Your stay at this Sky Lake hotel places you within 3 miles (5 km) of Florida Mall and Crayola Experience. Orlando International Premium Outlets and Universal Orlando Resort are also within 6 miles (10 km).

Renovated in 2016

This hotel doesn't skimp on freebies - guests receive free WiFi and free self parking. Staff at the 24-hour front desk can provide around-the-clock assistance.

Basic Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Basic Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Basic Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Hotel Bel-Air Orlando ratings based on 8 Verified Reviews

Review Summary
2.8 out of 5 3.0 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Hotel Bel-Air Orlando

Everyone (5) Couples (2) Family (2)
1 out of 5

Posted by on 5 Apr. 2022

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3 out of 5
Courteous, attentive and professional desk staff. Didn't feel safe with full time residents. One wore short dress that didn't cover her bare butt. One family argued til after 11. But is close to airport and lot full of nice cars. Fridge, microw, comfy bed. No coffee maker, hand towel or BLANKET. Dead bolt wouldn't close. Will not stay again.

Posted by on 22 Feb. 2022

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Comment from Hotel Management

5 Mar. 2022 by si

We truly regret the distress caused, ! We have highlighted this to our concerned team and be assured the corrective measures will be taken to resolve it appropriately. Regards, Sandy

5 out of 5

Posted by on 9 Jul. 2020

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Comment from Hotel Management

9 Jul. 2020 by SI

Thank you for the appreciation. We hope to give you a consistent service every time. Regards, Sandy

5 out of 5

Posted by on 25 Jun. 2020

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Comment from Hotel Management

29 Jun. 2020 by Sandy Inalien

Thank you for staying with us. We appreciate your feedback!

4 out of 5
Although it’s not Hilton the rooms was clean I stayed 2 days n encountered two staff members whom was very helpful too my needs. From a overflow too being locked out my room in the middle of the night my stay was pleasant due to these two individuals. A man name Micheal n a young skinny lady (I can’t remember her name)but kudos to the pleasant accommodating staff

Posted by , from Denver Colorado on 24 Feb. 2020

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Comment from Hotel Management

25 Feb. 2020 by Cheshta

Hi, Nea! Thank you for giving us a shot and even more for leaving us this review. We will feel blessed to serve you soon again with even better, upgraded and improvised services. Have a great day ahead. Regards, Cheshta

1 out of 5
The neighborhood was fringe, with a strip club and pawn shops nearby and when we got there there were two stray cats eating garbage that someone tossed in the middle of their driveway. When I came in I was informed that although the room was payed for they wanted a $100 "deposit" that I would get back in 7 to 10 days in case the room was "damaged" which it sounded like that was a concern there. The lobby looked somewhat run down and I was being shaken down for $100 even though I paid in full via Travelocity. I should have been informed of this before booking. I was reluctantly paying when a young man staying there came to the front desk and said the door to his room would not lock. That was when I finally had enough and decided to cut my losses and leave. What put it over the top is an hour later I got a call from the attendant saying the $100 dollars may have gone through even though I hit cancel and the manager (who would be in the next day) wanted to charge me a cancellation fee, presumably over and above the overnight cost that I willingly forfeited to have better run, cleaner and safer feeling accomodations. This was by far the worst hotel experience I've EVER had. I contacted my credit card to make sure that $100 was cancelled but I am so put off by having to deal with this that I am much less likely to use Expedia again.

Posted by on 22 Feb. 2020

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Comment from Hotel Management

22 Feb. 2020 by Cheshta

We regret that the stay turned out to be an average one, James! We have updated the feedback and the issues that troubled you up within our team and they are working on it. Request you to take this as an off case, this is definitely not how we serve our guests. Hope to have another chance soon so we can make it up to you by an amazing stay ahead. Regards, Cheshta

2 out of 5
The title is “hotel” when it is a “motel.” Loud neighbors at 2AM, dirty pillows, and dirty bathroom. Front desk person was very nice, though. I requested a refund for my second and third night based on my first night’s stay and was refused. It’s bad to know that if you are unhappy and prefer to stay elsewhere, that giving them notice immediately the next morning is not good enough.

Posted by on 2 Jan. 2020

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Comment from Hotel Management

4 Jan. 2020 by Cheshta

Hi, We are extremely apologetic to know that your experience with us has not been a pleasant one and we will definitely work on your feedback, in order to ensure that the related issues are carefully monitored and eliminated to their maximum extent. Regards, Cheshta

1 out of 5
There was not a closet in the room or blankets on the bed. The friendly staff tried their best to improve our stay. Repairs need to be done in the room. The neighborhood was loud.

Posted by on 15 Nov. 2019

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Comment from Hotel Management

17 Nov. 2019 by Edward

Sorry to know about the problem faced! We are working hard to deliver great service experience each time when someone visits our hotel. We will look forward to hosting you soon with a nice experience in the future. Regards, Edward

Property Features

Hotel Bel-Air Orlando offers its guests a vending machine. WiFi is free in public spaces. Free self parking is available. A complete renovation of Hotel Bel-Air Orlando was completed in January 2016. This 3-star Orlando hotel is smoke free.

  • 1 building
  • 30 guestrooms or units
  • 2 levels
  • Built in 1986
  • Front desk (24 hours)
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Train station: Orlando Station (7.7 km / 4.8 mi)
  • Parking: Free self parking

Room Amenities

Hotel Bel-Air Orlando offers 30 air-conditioned accommodations with irons/ironing boards and complimentary toiletries. Cable television is provided. Bathrooms include bathtubs or showers. This Orlando hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided once per stay.

  • HD television
  • Cable channels
  • Microwave
  • Bathtub or shower
  • Housekeeping (once per stay)
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 21
  • Check-in time ends at 10:00 PM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Guests must contact this property in advance to reserve onsite parking. This property accepts Visa, Mastercard, Discover, Diners Club, JCB International, Carte Blanche, debit cards, and cash. Onsite parties or group events are strictly prohibited. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. Contactless check-out is available.

  • No cribs (infant beds) available
  • Children stay free
  • Debit cards
  • Events/parties not allowed
  • Staffed front desk
  • Smoke detector
  • LGBTQIA friendly
  • Children stay free 18
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are not provided with hand sanitizer
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in fee: USD 25 (subject to availability)
  • A late check-out fee will be charged

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Rodeway Inn Florida Mall
  • Rodeway Inn Hotel Florida Mall
  • Rodeway Inn Near Florida Mall Hotel Orlando
  • Rodeway Inn Florida Mall Hotel
  • Hotel Bel-Air Orlando Hotel
  • Hotel Bel-Air Orlando Orlando
  • OYO Hotel Orlando Florida Mall
  • Hotel Bel-Air Orlando Hotel Orlando
  • OYO Hotel Orlando South Orange Blossom Trail

You should know

  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.