Everything was perfect until today. I'm not sure why the front desk had to be so rude, short, and uncompromising with my boyfriend this last morning. We wanted to stay but i was running late with our payment. Now we hadn't paid late and i actually pay online well before checkout every day we were there so it's not like we are problematic guests. Quite the opposite actually, as we clean up trash and things when i walk my service dog. But this morning the lady at the front desk talked to my boyfriend like he was beneath her. As if she couldn't stand him and wouldn't even let him finish a sentence. I do understand why policies are in place, but I've worked in the customer service industry more than 10 years, and policy is a written guideline and when you have good people in your establishment and a little bit of life gets in their way, i as a rep for whoever i worked for, i would show a little bit of understanding and compassion for the situation. That guideline can be adjusted and i would have paid online for today by 12p. One hour after check out. That's it. But no, this person had my bf and my service dog put out and they are still out waiting for me over paying late by an hour. Unbelievable. That's the thanks we get for helping keep their place clean and paying before time all the days prior. But honestly, i didn't expect anything less. That's how all these hotels out here treat people that don't show up with a car and carry a backpack not a purse.