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"The hotel is amazing. The food was great, the staff was friendly and helpful and the grounds were beautiful. The only down side is that it isn’t reall ... " More

By a verified traveller on Sat 30 Jul 2022

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Hotel Description

5-star beachfront property near Quinta Avenida

On the beach

Your stay at this Luis Donaldo Colosio property places you within 3 miles (5 km) of Quinta Avenida and Quinta Alegría Shopping Mall. Also within 9 miles (15 km) are Río Secreto and Xplor Theme Park.

All-inclusive

This luxury property features free water park access, a full-service spa, and 13 restaurants. Bring the family and enjoy the free kid's club, children's pool, and waterslide. Enjoy the 5 outdoor pools and free perks like buffet breakfast and free self parking.

Roulette Room Playa del Carmen or La Perla

Bed Count 1 King Bed Maximum Occupancy 3 Max
CA $643* Per night/room 26 Apr. - 27 Apr.

Junior Suite Nikté Garden View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Master Suite Garden View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Two Bedroom Master Suite

Bed Count 2 Queen Beds Maximum Occupancy 10 Max

Master Suite Nikté Garden View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Suite, Garden View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Paradisus Playa del Carmen – Riviera Maya - All Inclusive ratings based on 21 Verified Reviews

Review Summary
3.3 out of 5 3.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Paradisus Playa del Carmen – Riviera Maya - All Inclusive

Everyone (6) Couples (2) Family (8)
5 out of 5

Posted by on 24 Jun. 2023

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Comment from Hotel Management

17 Jul. 2023 by Guest Service Center Management.

Dear John Paul,Thank you for sharing your experience with us.We are happy to know you had a great time at our beautiful resort while you were pampered and taken care of by our amazing staff. We would be honored to host you again to continue exceeding your expectations.Best regards

2 out of 5
The property itself is wonderful, very clean rooms and the staff is always nice and helpful. The downside is that the sales people will not leave you alone for the timeshare presentation and they are pushy and will not stop until you go and sit through it.

Posted by on 23 Oct. 2022

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Comment from Hotel Management

24 Oct. 2022 by Guest Service Center Management

Dear Cesar,Thank you for sharing your experience.We are glad to know you had a relaxing stay thanks to our amazing staff's wonderful service and attention. On the other hand, we regret to know you felt our vacation concierges were pushy with the service they offer. Please know that there should not exist pressure on you. Therefore, please accept our sincere apologies for the misunderstanding. I assure you that all your observations have been taken into consideration and the managers of the various departments involved have been informed of the particular feedback, including our partners from Club Meliá. We will be honored to host you again to show you the improvements we will be making.Best regards

5 out of 5
The hotel is amazing. The food was great, the staff was friendly and helpful and the grounds were beautiful. The only down side is that it isn’t really walkable to anything. You have to rent a car or take a taxi to go anywhere else.

Posted by on 30 Jul. 2022

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Comment from Hotel Management

1 Aug. 2022 by Guest Service Center Management

Dear Amanda, Thank you for sharing your experience. We are happy to read about your relaxing stay at our resort, while you tasted our delicious restaurants and were pampered and taken care of by our amazing staff. We will be honored to host you again to continue exceeding your expectations. Best regards

5 out of 5
We loved the many pools, including a water park for kids of any age (and adults). There were also several different dining options and activities for adults and kids each day. We stayed in the Reserve part of the hotel, providing us a concierge who brought us several surprises, booked our dinner reservations and answered any questions we had throughout our stay. We had one of the best vacations together and would definitely love to go back!

Posted by on 23 Apr. 2022

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Comment from Hotel Management

9 May 2022 by Guest Service Center Management

Dear Nicole Marie, Thank you for sharing your experience We are happy to know you had a great time at our beautiful resort while you enjoyed the wonderful service and attention provided by our amazing staff. We will be honored to host you again soon.

2 out of 5
Me and my 18 guest paid to stay in the Adult section and we were place at the family section.

Posted by on 11 Apr. 2022

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Comment from Hotel Management

13 Apr. 2022 by Guest Service Center Management

Dear Bianka, Thank you for sharing your experience. We regret to know about the little availability at your arrival. We have shared your comments and suggestions with our managers in charge to find out why there was no availability for you and your group at check-in. We will love to host you again and show you the improvements we will be making. Best regards

3 out of 5
The property is beautiful. We stayed in the reserve section and didn't find the reserve service to be worth it. For all-inclusive, the food wasn't great. We ended up going into town for our best meals. Although the resort was not full, it was hard to get reservations for dinner and the food was bland.

Posted by on 23 Dec. 2021

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Comment from Hotel Management

24 Dec. 2021 by Guest Service Center Management

Dear Melissa, We appreciate your comments. We regret to know you had a sour after-taste of the service and attention provided during your stay. We have shared your comments and suggestions with our chefs and food and beverage managers to make proper improvements to our menus. We are also working on a better dinner reservation system for easier bookings. We will love to host you again and show you the improvements that we will be making. Best regards

4 out of 5
Great pools, great atmosphere.

Posted by , from Layton on 27 Sep. 2021

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Comment from Hotel Management

27 Sep. 2021 by Guest Service Center Management

Dear Tyson, Thank you for sharing your experience with us. We are glad to know you had a great stay at our Paradisus and you have enjoyed the kind service and attention provided by our staff and the relaxing pools and beautiful beach. We will love to host you again soon.

4 out of 5

Posted by on 6 Aug. 2021

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5 out of 5
Staff was very helpful , food was excellent . Make sure to try the smoke octopus ceviche at FUEGO , Flank steak at market grill

Posted by on 22 Jul. 2021

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Comment from Hotel Management

23 Jul. 2021 by Guest Service Center Management

Dear guest, Thank you for sharing your experience. We are glad to know you had a wonderful stay at our Paradisus and you were treated like royalty by our kind staff. We hope to host you again soon for more unforgettable moments. Best regards

1 out of 5
Travelocity didn’t let me know I needed to book transportation from the airport to the resort. Luckily my friends booked directly with the resort and I found out that way. It cost me an additional $40.

Posted by on 11 Jul. 2021

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Comment from Hotel Management

12 Jul. 2021 by Guest Service Center Management

Dear guest, Thank you for sharing your experience. We regret that this misinformation caused you a bit of stress on your way into our resort. We will let our associate know about this incident to avoid it from happening again Best regards

About the Paradisus Playa del Carmen - All Inclusive

Location 5ª Avenida, Playa del Carmen, Playa del Carmen, QROO 77719

All-inclusive Details

  • Gratuities included
  • Additional gratuities accepted
  • Surcharge for premium food items
  • 24-hour room service
  • Dancing classes/lessons included
  • Bartending classes/lessons included
  • Cooking classes/lessons included
  • Onsite live performances included
  • Spa/beauty facilities and services not included
  • All meals served buffet-style
  • Buffet and à la carte dining
  • All available beverages included
  • Minibar not included
  • Onsite entertainment and activities included
  • Surcharge for room service

Property Features

Some rates at Paradisus Playa del Carmen – Riviera Maya - All Inclusive are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. As a guest of Paradisus Playa del Carmen – Riviera Maya - All Inclusive, you'll find a full-service spa, a complimentary water park, and 5 outdoor swimming pools. There are 13 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 16 bars/lounges, a beach bar, and a swim-up bar. Free breakfast is available daily. Public spaces have free WiFi. Business amenities include a business center and meeting rooms. Event space at this property measures 25005 square feet (2323 square meters) and includes a conference center. A children's pool, a health club, and a spa tub are also featured at the luxury Paradisus Playa del Carmen – Riviera Maya - All Inclusive. Self parking is free. This 5-star Playa del Carmen property is smoke free.

  • 488 guestrooms or units
  • 3 levels
  • 8 buildings
  • 13 dining venues
  • 16 bars or lounges
  • Meeting rooms
  • 25005 sq ft of conference space
  • 2323 sq m of conference space
  • Built in 2011
  • Buffet breakfast (free)
  • Deli
  • Kid's club (free)
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar on the beach
  • Swim-up bar

Family Friendly Amenities

  • Free water park access
  • Number of outdoor pools - 5
  • Children's pool
  • Waterslide
  • Free WiFi
  • Children's club (free)
  • Snack bar/deli
  • Arcade/game room
  • Playground on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Paradisus Playa del Carmen – Riviera Maya - All Inclusive offers 488 air-conditioned accommodations, which are accessible via exterior corridors and feature DVD players and minibars. Rooms open to furnished balconies or patios. Beds feature down comforters and premium bedding. 50-inch flat-screen televisions come with cable channels. Bathrooms include bathtubs or showers with rainfall showerheads, slippers, designer toiletries, and complimentary toiletries. This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include hair dryers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.

  • Private balcony or patio (furnished)
  • Minibar
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • DVD player
  • Luxury bedding
  • Down blanket
  • Bathtub or shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Safe
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Climate control (air conditioning)

Food & Drink

Guests are served free buffet breakfast daily from 7:00 AM to 11:00 AM.

Paradisus Playa del Carmen – Riviera Maya - All Inclusive has 13 restaurants on site.

Room service (during limited hours) is available.

Spa Services

  • Body treatments

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates). This property accepts Visa, Mastercard, and American Express. Cash is not accepted. Contactless check-in and contactless check-out are available.

  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Masks are available to guests
  • Gloves are available to guests
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available through room service
  • gap period enforced between guest stays 48 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: MXN 33 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You should know

  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.