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The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive

4.5 star property
4.5-star adults-only hotel near Playa del Carmen Main Beach

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The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive

Photo gallery for The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive

Room amenity
Front of property - evening/night
Deluxe Junior Suite - 1 King Size Bed
Restaurant
2 bars/lounges, rooftop bar

Overview of The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive

Reviews
8.6

Excellent

Popular amenities

  • Hot tubHot tubHot tub
  • PoolPoolPool
  • SpaSpaSpa
  • Breakfast availableBreakfast availableBreakfast available
  • Parking includedParking includedParking included
  • LaundryLaundryLaundry

Explore the area

Map
1 Ave. Norte y Calle 28 Norte, Gonzalo Guerrero, Playa del Carmen, QROO, 77720
  • Popular LocationQuinta Avenida1 min walk
  • Popular LocationMamitas Beach3 min walk
  • Popular LocationPlaya del Carmen Main Beach3 min walk
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)49 min drive

Room options

View all photos for Deluxe Junior Suite - 1 King Size Bed

Deluxe Junior Suite - 1 King Size Bed

Deluxe Junior Suite - 1 King Size Bed

  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Junior Suite - 2 Queen beds

Deluxe Junior Suite - 2 Queen beds

Deluxe Junior Suite - 2 Queen beds

  • 50 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Master Suite

Deluxe Master Suite

Deluxe Master Suite

  • 110 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Similar properties

Exterior detail
Wyndham Alltra Playa del Carmen Adults Only All Inclusive
Pool
All-inclusive
Spa
Free WiFi
4.3 out of 5, Excellent, (2372)
The price is CA $373
per night
CA $375 total
includes taxes & fees
9 May - 10 May
Wyndham Alltra Playa del Carmen Adults Only All Inclusive

About the area

Playa del Carmen

City center retreat .At this Downtown Playa del Carmen hotel, you'll be well placed to visit Playa del Carmen Main Beach and Quinta Avenida, both within a 5-minute walk. Mamitas Beach and Mario Villanueva Stadium Madrid are also within half a mile (1 km).

What's nearby

  • Quinta Avenida - 1 min walk
  • Mamitas Beach - 3 min walk
  • Playa del Carmen Main Beach - 3 min walk
  • Quinta Alegría Shopping Mall - 6 min walk
  • Playa del Carmen Maritime Terminal - 20 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 49 min drive

Restaurants

  • Starbucks - 2 min walk
  • Ah Cacao Chocolate Café - 2 min walk
  • Micaela's - 2 min walk
  • Toscana Grill - 2 min walk
  • Sonora Grill - Playa del Carmen - 2 min walk

About this property

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive

4.5-star adults-only hotel near Playa del Carmen Main Beach
Some rates at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive offers its guests a full-service spa, an outdoor pool, and a spa tub. There are 3 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi.

A business center and meeting rooms are available. A fitness center, a sauna, and a rooftop terrace are also featured at the luxury The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 4.5-star Playa del Carmen hotel.

  • 1 building
  • 120 guestrooms or units
  • 4 levels
  • 3 dining venues
  • 2 bars or lounges
  • Meeting rooms
  • Built in 2018
  • Deli
  • Terrace on the roof
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Gift shop
  • Elevator
  • Smoking in designated areas
  • Bar by the pool
The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive offers 120 air-conditioned accommodations with iPod docking stations and safes. Rooms open to furnished balconies. Accommodations offer separate sitting areas. Flat-screen televisions come with cable channels. Microwaves and coffee/tea makers are provided. Bathrooms include showers with rainfall showerheads, bathrobes, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.

Okom has 4 treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Buffet breakfast available for a fee daily 7:00 AM–11:00 AM: USD 10 per person
  • 3 restaurants
  • 2 bars/lounges and 1 poolside bar

Things to do

  • Billiards/pool table
  • Fitness center
  • Full-service spa
  • Outdoor pool
  • Sauna
  • Spa tub
  • Steam room
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Elevator door width (inches): 39

Room amenities

Entertainment

  • Cable channels
  • Flat-screen TV
  • iPod dock

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels

Outdoor space

  • Furnished balcony

Food and drink

  • Coffee/tea maker
  • Microwave

More

  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
All guests, including children, are required to present a valid government-issued ID card at check-in.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 1.96 per accommodation, per night
  • Resort fee: USD 12 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 10 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and cash.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Pets and service animals are not allowed on site.

Property is also known as

Reef 28 All Inclusive Adults All-inclusive property
Reef 28 All Inclusive Adults Playa del Carmen
Reef 28 All Inclusive Adults
Reef 28 All Inclusive Adults All-inclusive property
Reef 28 All Inclusive Adults Playa del Carmen
Reef 28 All Suites Gourmet All Inclusive Adults Playa del Carmen
All-inclusive property The Reef 28 All Inclusive - Adults Only
The Reef 28 All Inclusive - Adults Only Playa del Carmen
The Reef 28 All Inclusive Adults Only
Reef 28 All Suites Gourmet All Inclusive Adults
The Reef 28 All Inclusive Adults Only
The Reef 28 Inclusive

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 572 out of 1000 reviews" "
Rating 8 - Good. 234 out of 1000 reviews" "
Rating 6 - Okay. 86 out of 1000 reviews" "
Rating 4 - Poor. 59 out of 1000 reviews" "
Rating 2 - Terrible. 49 out of 1000 reviews" "

9.2/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jacklyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was soooo clean and room was beautiful, the woman Brenda from guest services was very nice and helped me when I was unhappy with an issue with my room. The head chef Castro blew me away with how amazing he was, he went above and beyond to make sure I was happy with the food. Overall the hotel is within walking distance from the shops and the staff was soooo nice even one of the waiters Luis was very nice and attentive I can’t go on enough about the staff I definitely would come back.

6/10 Okay

Dewann

Liked: Cleanliness, amenities, property conditions & facilities
Sunday I would discriminate on eating on the rooftop bythe Service name Louis He told me i couldn't eat because of the rain but he let 3 groups that came after me sit down and order n eat i had went to one of the supervisor he didn't want to talk hessid I'm too busy but they manage let me explain and he saiid thats not right i will talk to the Server n get ib touch with me butthey never got in touch with me This was the first time treated like this at the resort By the server name lou I believe it because i'm black and i'm gay i was so upset i qas crying because most of the workers was nice too me n Brenda at the front desk also for the lie she was supposed to Contact me but she lied and she did not come to work on sunday
Stayed 4 nights in Jan 2024

6/10 Okay

Andrea

Travelled with group
Disliked: Staff & service
Very noisy karaoke bar across the street that has ppl singing all hours of the night. The roof top is the only pool area and it’s a super small pool with minimal area to sit around pool without feeling like the focal point of attention alway. Not a “resort” style place. More like a Miami hotel roof top club with pounding House music all day and night. Food was really good at each restaurant, the front lobby bar had the kindest bartenders. We enjoyed the hotel look, the rooms were large and overall clean but they do not provide water bottles or new fresh clean cups daily to drink from which we found odd. Service was slow at the restaurants but everyone overall was kind except the front desk staff who had a few individuals who were rude but others who were great. Luckily when staying at the Reef 28 you have full access to their sister resort The reef coco beach which is a short 10 min walk. Coco Beach is a great family Resort with a massive pool, great service and food which can all be used. If it wasn’t for access to coco beach our stay would have been a nightmare at the reef 28 but we were so happy with coco beach amenities and had beautiful private beach access.
Stayed 3 nights in Jan 2024

2/10 Terrible

Patrick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were greeted with drinks the moment we arrived, for someone who greeted us and asked if we wanted free vouchers for a presentation for a vocation club. We agreed and then had someone for a hour threatened and pressure us to sign up for a 10 year contract paying for what you would pay for a brand new kia optima wanting a percentage up front for this vocation club wanting a down payment; I continued to decline where they became nasty, rude, threatening, and scary not taking no for an answer, I almost felt like my life was in jeopardy at this point, being in a foreign country. Then after the representative, manager couldn’t convince me they brought the their boss, where I stated I didn’t have the money for them to leave me alone. She then said can we offer you a credit, ‘like really! Ruined my whole trip where I felt threatened to even be there afterwards.
Stayed 4 nights in Jan 2024

2/10 Terrible

Elvis

10/10 Excellent

Danna Gaile

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jan 2024

8/10 Good

Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location close to 5th ave and a beautiful rooftop pool lounge area with sweeping views.
Stayed 1 night in Jan 2024

10/10 Excellent

Treena Lynn

Stayed 8 nights in Nov 2023

6/10 Okay

Dewann

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Sunday I would discriminate on eating on the rooftop bythe Service name Louis He told me i couldn't eat because of the rain but he let 3 groups that came after me sit down and order n eat i had went to one of the supervisor he didn't want to talk hessid I'm too busy but they manage let me explain and he saiid thats not right i will talk to the Server n get ib touch with me butthey never got in touch with me This was the first time treated like this at the resort By the server name lou I believe it because i'm black and i'm gay i was so upset i qas crying because most of the workers was nice too me n Brenda at the front desk also for the lie she was supposed to Contact me but she lied and she did not come to work on sunday
Stayed 4 nights in Jan 2024

10/10 Excellent

Istvan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had nice, clean,and good size room. Pro: nice, clean building,friendly staff (mostly),5 minutes walking from the beach good breakfasts, exelent dinner, massage, yoga classes, and hydrotherapy. Cont:terrible roof srvice. My wife an I waited 48 minutes to order snacks and drink but nobody came to our table.The roof was half empty. When I asked one of the waitress, he said we have to wait for an other waitress. We waited an extra 10 minutes,becouse nobody came we left the roof. Happened twice during our vacation. We used the roof just twice due the poor service. Was no available towels despite had half occupancy. The pool was dirty full with hair .
Stayed 5 nights in Jan 2024