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"This was such a beautiful property ! I actually ended up becoming great friends with one of the staff that work there <3. ALL the staff are very very ... " More

By a verified traveller on Sun 18 Dec 2022

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Hotel Description

3.5-star beachfront resort near Playa del Carmen Main Beach

On the beach

Your stay at this Playacar resort places you within 2 miles (3 km) of Playa del Carmen Main Beach and Quinta Avenida. Mayan Ruins of Playacar and Xaman Ha Aviary are also within half a mile (1 km).

Private beach, fitness center

This resort features a private beach, a full-service spa, and a marina. Relax with sun loungers and beach umbrellas, and cool off with a drink at the beachside bar. There's fun for all ages with a free kid's club and a children's pool, and free supervised childcare is an added bonus.

Superior Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max
CA $267* Per night/room 22 Apr. - 23 Apr.

Premium Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Premium Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

The Reef Playacar Beach Resort & Spa - Optional All Inclusive ratings based on 15 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for The Reef Playacar Beach Resort & Spa - Optional All Inclusive

Everyone (3) Couples (4) Family (5)
5 out of 5

Posted by on 2 May 2023

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Comment from Hotel Management

23 May 2023 by Lizeth Arratia/ Hospitality Manager

Dear guest,Thank you for sharing your excellent rating about your stay at The Reef Playacar.It will be a pleasure to welcome you back in the future.Kind regards,Lizeth ArratiaHospitality Manager

4 out of 5

Posted by on 1 May 2023

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Comment from Hotel Management

22 May 2023 by Lizeth Arratia/ Hospitality Manager

Dear guest,Thank you for sharing your excellent rating about your stay at The Reef Playacar.It will be a pleasure to welcome you back in the future.Kind regards,Lizeth ArratiaHospitality Manager

2 out of 5
the beach was so beautiful, and easy access from my hotel beds were great, maids cleaned daily, property was beautiful. I was very disappointed in so many things, food in buffet was bland and staff not friendly, and didn't bring drinks when we sat down, I had to get up and get them - Then in the two restaurants where we had to make reservations, the Italian food was small in portions and we had to order more food, the lasagna noodles were hard... the Mexican place, there was no music on, the waitress only came once to take our order, then NEVER came back, I had to flag down another one to get more water :( my phone didn't work in my room, I asked 3 times for one that worked, never got one, I had to walk all the way to the front which was at the other end of the property, to get questions answered. Several times, there was no toilet paper in bathrooms ugh....

Posted by on 9 Jan. 2023

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Comment from Hotel Management

12 Jan. 2023 by Lizeth Arratia/ Hospitality Manager

Dear guest,Thank you for choosing The Reef Playacar as your vacation destination and for sharing your review.We are glad to know that you enjoyed the beach and cleanliness. However, we deeply regret that the rest of your stay was not up to your expectations.We appreciate your feedback regarding some areas of opportunity. We will certainly keep up working in order to further improve our hotel facilities and services. We wish you might consider giving us another opportunity to host you in the near future to experience all the positive changes made based on our guests’ recommendations.Kind regards,Lizeth ArratiaHospitality Manager

5 out of 5
This was such a beautiful property ! I actually ended up becoming great friends with one of the staff that work there <3. ALL the staff are very very helpful and nice. They are also very very understanding. The vibe is sooo great !!! The rooms are super clean too! They also include very cool trips for free! The ONLY bad thing is everything closed sooooo early (2am). Other than that , a perfect resort for families and couples!

Posted by on 18 Dec. 2022

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Comment from Hotel Management

20 Dec. 2022 by Lizeth Arratia/ Hospitality Manager

Dear guest,Thank you for choosing The Reef Playacar as your holiday destination and for sharing your nice words.We are glad to know you enjoyed your stay and that you especially appreciated the service.It will be truly a pleasure to welcome you back.Kind regards,Lizeth ArratiaHospitality Manager

3 out of 5
The resort was nice and clean, kids friendly, on the other hand, the food was the same everyday. And the evening entertaiment can be better. I did sign up for a sales presentation and they were very persistant calling it a welcoming.

Posted by , from Pasadena on 7 Oct. 2022

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Comment from Hotel Management

8 Oct. 2022 by Lizeth Arratia/ Hospitality Manager

Dear guest,We would like to thank you for your preference and for sharing your review.We are glad to know you enjoyed the facilities and cleanliness. Likewise, we appreciate you mentioning the aspects that where we can improve.We hope you give us the opportunity to host you again in the future.Kind regards,Lizeth ArratiaHospitality Manager

3 out of 5
I liked to hoe clean it was but not enough restaurant options.

Posted by , from Burleson on 11 Apr. 2022

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Comment from Hotel Management

12 Apr. 2022 by Lizeth Arratia/ Hospitality Manager

Dear guest, Thank you for choosing The Reef Playacar as your vacation destination and for sharing your review. We appreciate your comments and we hope you give us the opportunity to host you again. Kind regards, Lizeth Arratia Hospitality Manager

4 out of 5
It’s been remodeled & updated. Very clean

Posted by on 11 Apr. 2022

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Comment from Hotel Management

12 Apr. 2022 by Lizeth Arratia/ Hospitality Manager

Dear guest, Thank you for choosing The Reef Playacar to spend your vacations and for sharing your review. We are delighted to know you enjoyed your stay and we hope to welcome you back soon. Kind regards, Lizeth Arratia Hospitality Manager

3 out of 5

Posted by on 11 Mar. 2022

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5 out of 5
The Best we have stayed! Loved everything! 5 Stars We are coming back👍❤️🌴🥰

Posted by on 28 Feb. 2022

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Comment from Hotel Management

1 Mar. 2022 by Lizeth Arratia/ Hospitality Manager

Dear guest, Thank you for choosing The Reef Playacar to spend your vacations and for sharing your review. We are delighted to know that you had the best time in our hotel and that you loved every aspect of your stay. We hope to welcome you back in the future. Kind regards, Lizeth Arratia Hospitality Manager

5 out of 5
The resort itself is nice, and staff is friendly, and helpful. Entertainment team was awesome!!! Only thing that could have been better is the food, it was not the greatest tasted bland, and needs variety.

Posted by on 5 Dec. 2021

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Comment from Hotel Management

8 Dec. 2021 by Lizeth Arratia/ Hospitality Manager

Dear guest, Thank you for choosing The Reef Playacar to spend your vacations and for sharing your feedback. We are glad to know you enjoyed the friendliness of our staff, the entertainment and the facilities. We hope you give us the opportunity to welcome you back in the future. Kind regards, Lizeth Arratia Hospitality Manager

About the The Reef Playacar Resort & Spa - Optional All Inclusive

Location Ave. Xaman-Ha, Playa del Carmen, QROO 77710

All-inclusive Details

  • Gratuities included
  • Additional gratuities accepted
  • All food and beverages included
  • One or more venues limit dining availability
  • One or more venues limit beverages
  • Surcharge for premium food items
  • Surcharge for premium or imported alcoholic beverages
  • Surcharge for bottled wine
  • All non-motorized water sports included
  • All land activities, and recreational facilities and equipment included
  • Snorkeling included
  • Kayaking included
  • Sailing included
  • Surfing/boogie boarding included
  • Fitness facilities included
  • Volleyball included
  • Bicycling included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Language classes/lessons included
  • Onsite live performances included
  • Premium food items not included
  • Childcare not included
  • Scuba diving excursions not included
  • Snorkeling excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • All meals served buffet-style
  • Buffet and à la carte dining
  • Scuba diving lessons not included
  • Onsite entertainment and activities included
  • Local beverages and soft drinks only

Property Features

Some rates at The Reef Playacar Beach Resort & Spa - Optional All Inclusive are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Simply walk outside to feel the sun on your face at the white sand beach. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At The Reef Playacar Beach Resort & Spa - Optional All Inclusive, pamper yourself with a treatment at the full-service spa or have fun in the sun with activities like surfing/body boarding and snorkeling. There are 3 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include a beach bar, a poolside bar, and a bar/lounge. A computer station is on site and WiFi is free in public spaces. This beach resort also offers a complimentary children's club, an outdoor pool, and a children's pool. Free self parking is available. Smoking is allowed in designated areas at this 3.5-star Playa del Carmen resort.

  • 198 guestrooms or units
  • 3 levels
  • 18 buildings
  • 3 dining venues
  • 5167 sq ft of conference space
  • 480 sq m of conference space
  • Built in 1998
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Smoking in designated areas
  • Bar or lounge
  • Bar on the beach
  • Coffee shop
  • Bar by the pool
  • Swim-up bar

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Children's pool
  • Supervised childcare/activities (free)
  • Free WiFi
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

The Reef Playacar Beach Resort & Spa - Optional All Inclusive offers 198 accommodations with safes and hair dryers. Rooms open to balconies. 32-inch LED televisions come with premium cable channels. Bathrooms include shower/tub combinations and complimentary toiletries. This Playa del Carmen resort provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.

  • Private balcony
  • LED television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ceiling fan

Food & Drink

Botticelli - Onsite fine-dining restaurant.

Terraza Grill - Onsite fine-dining restaurant. Open daily.

Chula Vista - Onsite buffet restaurant. Open daily.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 3
  • Massages on beach
  • Body wraps
  • Body scrubs
  • Sauna in spa
  • Massages
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Reflexology

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at The Reef Playacar Beach Resort & Spa - Optional All Inclusive

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and cash.

  • No elevators
  • Service animals not allowed
  • Debit cards not accepted
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • gap period enforced between guest stays 24 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Property confirms they are implementing guest safety measures
  • Onsite COVID-19 testing (PCR) is available
  • Onsite COVID-19 testing (Antigen) is available
  • Reservations are required for onsite COVID-19 testing

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 32.57 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

Hotel Names

  • Reef Playacar All Inclusive Beach Resort
  • Reef Playacar Beach
  • Reef Playacar Beach Resort
  • Reef Playacar All Inclusive Beach Resort Playa del Carmen
  • Reef Playacar Beach Playa del Carmen
  • Reef Playacar All Inclusive Beach
  • Reef car Inclusive Resort

You should know

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.