Downtown Playa del Carmen stay
A stay at this Downtown Playa del Carmen hotel places you steps from Quinta Avenida and a 5-minute walk from Playa del Carmen Main Beach. Calle Corazón and Calle 12 are also within half a mile (1 km).
Dining options, 3 bars/lounges
This luxury hotel includes 2 restaurants, an outdoor pool, and a 24-hour gym. Relax with a drink at one of the 3 bars/lounges and get perks like free WiFi. You'll appreciate the a rooftop terrace, poolside bar, and laundry facilities.
7 Dec. 2021 by Nadia Bolanos - Leader On Duty
Dear Paul, thank you so much for taking the time to share your experience with us, we really appreciate it! I am so glad to know that you had a great stay with us, we hope to see you soon!
7 Dec. 2021 by Nadia Bolanos - Leader On Duty
Dear Paul, thank you so much for taking the time to share your experience with us, we really appreciate it! I am so glad to know that you had a great stay with us, we hope to see you soon!
11 May 2022 by Thompson Team,
Dear guest, we truly apologize for the late response, Is such a pleasure to know we could make your stay enjoyable! We will be happy to having you back soon Warm Regards.
11 May 2022 by Thompson Team,
Dear Amber, we truly apologize for the late response, Is such a pleasure to know we could make your stay enjoyable! we are working really hard to keep improving our service, We will be happy to having you back soon Warm Regards.
3 Mar. 2017 by Jose A
Thanks for leaving your feedback after you visit to Thompson, we value your comments as you mention we have two buildings one on the center of Playa where all the activity happens for guest that want to be on the center of it all and a more relaxing beach house for guests that are looking the relax and enjoy the sun. Hope you come back to visit our staff at the Beach House. Regards
All-inclusive room rates at Thompson Playa Del Carmen Main House, by Hyatt are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).
Some rates at Thompson Playa Del Carmen Main House, by Hyatt are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Thompson Playa Del Carmen Main House, by Hyatt offers its guests an outdoor pool, a 24-hour fitness center, and complimentary bicycles. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. Public spaces have free WiFi. A rooftop terrace, tour/ticket assistance, and concierge services are also featured at the luxury Thompson Playa Del Carmen Main House, by Hyatt. An airport shuttle (available 24 hours) is available for a fee. Parking is available for a fee. This 4.5-star Playa del Carmen hotel is smoke free.
Available in all rooms: Free WiFi , High-speed internet access
Available in some public areas: Free WiFi
Valet parking (surcharge)
Thompson Playa Del Carmen Main House, by Hyatt offers 92 air-conditioned accommodations with minibars and laptop-compatible safes. Beds feature premium bedding. 55-inch LED televisions come with premium digital channels. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers. This Playa del Carmen hotel provides complimentary wireless Internet access. Business-friendly amenities include complimentary newspapers and phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include complimentary bottled water and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.
For a fee, guests can enjoy continental breakfast daily from 7:00 AM to 11:00 AM.
Thompson Playa Del Carmen Main House, by Hyatt has 2 restaurants on site.
A complimentary grocery shopping service is offered and 24-hour room service is available.
Special check-in instructions:
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.
This property is located in a busy area and next door to many bars and clubs. Guests may hear some noise and loud music.
Thompson Playa Del Carmen Main House, by Hyatt offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, debit cards, and cash.
For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt).
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.