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4.0 out of 5

"Customer service, food, and staff were excellent! We really enjoyed ourselves Wednesday, Thursday, and Friday until the bud loads of locals showed up. ... " More

By a verified traveller on Mon 23 Oct 2023

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Hotel Description

Beachfront resort near Samana Bay

On the beach

Your stay at this resort will put you steps from Playa Cayacoa and a 5-minute walk from Samana Bay. Also, Whale Museum of Samana is within 2 miles (3 km) and Tainopark is within 6 miles (10 km).

Luxury amenities

A full-service spa, 2 restaurants, and 2 outdoor pools are all featured at this luxury resort. Relax with a drink at one of the 2 bars/lounges and enjoy free perks like free self parking and WiFi in public areas. You'll appreciate the gym, poolside bar, and wedding services.

Standard Room

Bed Count 1 King Bed Maximum Occupancy 3 Max
CA $189* Per night/room 31 Mar. - 1 Apr.

Junior Suite (Superior)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room, Sea View

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Standard Room, Sea View

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Standard Room, Sea View

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Standard Room

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Bahia Principe Grand Cayacoa ratings based on 7 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Bahia Principe Grand Cayacoa

Everyone (1) Couples (2) Family (1)
4 out of 5
Customer service, food, and staff were excellent! We really enjoyed ourselves Wednesday, Thursday, and Friday until the bud loads of locals showed up. They do weekend visit to the resort and we highly recommend not being part of that mess. Go Monday-Friday and you will not be disappointed at all! You will love it! Weekends are a much much different story!

Posted by on 23 Oct. 2023

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Comment from Hotel Management

25 Oct. 2023 by Annie Rijo

Dear Roxford We appreciate you choosing us as your vacation destination, as well as for your comments about the excellent service you received from our staff, our excellent cuisine. On the other hand, we apologize for any inconvenience you may have experienced. We hope to have the opportunity to welcome you again. Best regards

5 out of 5
Everything was great, the food the drinks the service My only complain is the internet, it was horrible, I was hard to connect and after you connect I wasn’t good at all

Posted by on 13 Aug. 2019

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Comment from Hotel Management

13 Aug. 2019 by Genesis

Dear Guest, Thank you very much for taking the time to write us a review about our Hotel. We are very concerned to read about your disappointing experience and we are sorry that we could not fulfill your expectations. We will take actions in order to improve our services. Kinds regards, Genesis Jimenez Grand Bahia Principe Cayacoa

5 out of 5
Staff amazing , the food was delicious, great place to spend with the family

Posted by on 12 Mar. 2019

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Comment from Hotel Management

13 Mar. 2019 by Genesis

Dear guest, We are greatly appreciating your score. Our goal it is achieve maximum satisfaction of our guests. We hope to welcome you again to Grand Bahia Principe Cayacoa. Best regards, Genesis Jimenez Grand Bahia Principe Cayacoa

1 out of 5

Horrible staff and customer service

Pros: property was pretty
Cons: reservation for food system and staff attiude
I was on a medical mission trip with 25 other professionals. Several guest in our party tried and failed to get reservations at any of the resturants with at least 24 hours notice. The staff was rude and made no attempt to accomadate any of us. It seem like you have to make your reservations for dining a few weeks before you get there otherwise you will have to eat at the buffet or snack bar everyday. there was also no hot water and the pool closed at 6pm everyday. The price we paid was not worth this at all.

Posted by , from Palm Beach, Florida on 12 Nov. 2015

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4 out of 5

Good Overall Review But Great Vacation!

This was one of the best vacations I've been on. Jose,front lobby host, Danny at the reception desk and Wanda hostress in the buffet made this hotel worth returning to again and again and again! Well kept hotel. They was always refreshing the paint and cleaning with bleach. I'm happy that I chose this hotel and the location of Samana. Great people, pleasant attitude, friendly and wanting to please. And the food was very good. Large selection at the buffet. I'm already looking for a deal from my next visit. Thanks to the Grand Bahia Principe Cayacoa staff mentioned. Without you guys I don't know if I would have enjoyed myself as much.

Posted by , from New Jersey on 26 Sep. 2013

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4 out of 5

Great Location and Facility

Pros: stunning views
We just returned from a six day trip and enjoyed almost every aspect of the vacation except for a few minor issues including transport to the hotel and the first room assigned. Our plane arrived late into SD so we were forced to take a private car which cost over $200 us when you can take a caribe tours bus for under $10 each which no one told us about then we arrived at the resort only to be given a room that was leaking wate from the ceiling and the bath tub did not work properly after two days we were finally given another room. The facilities, staff, food, and location was fantastic and we would certainly go back

Posted by , from Chicago on 13 Apr. 2013

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5 out of 5

Excellent place to spend a quiet and relaxing vacation

Pros: Free breakfast, Free Internet, Quiet, all inclusive
Cons: vip resort sale - annoying while on vacation
This resort has everything you need to spend a quiet and relaxing vacation. Everyone is pleasant and helpfull. The all inclusive made it easy to enjoy the variety of wonderful food and drinks it offered. I highly recommend this resort.

Posted by , from Ooltewah, TN, USA on 23 Jun. 2012

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About the Bahia Principe Grand Cayacoa - All Inclusive

Location Loma De Puerto Escondiao, Samaná, Samana 32000

All-inclusive Details

  • Gratuities included
  • Additional gratuities accepted
  • Dancing classes/lessons included
  • Premium/non-domestic beverages not included
  • Premium food items not included
  • Motorized water sports not included
  • Golf green fees not included
  • Use of golf equipment not included
  • Use of golf cart not included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • All meals served buffet-style
  • Local beverages and soft drinks not included

Property Features

Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At Bahia Principe Grand Cayacoa you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 2 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi. This luxury resort also offers a spa tub, a sauna, and a fitness center. You'll have access to the outdoor pool at a partner property. Self parking is free. Smoking is allowed in designated areas at this Samaná resort.

  • 295 guestrooms or units
  • 5 levels
  • 5 buildings
  • 2 dining venues
  • 2 bars or lounges
  • Meeting rooms
  • Deli
  • Beach lounge chairs
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Tour and ticket information
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Elevator
  • Smoking in designated areas
  • Bar by the pool

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 3
  • Free WiFi
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , High-speed internet access , Internet access (surcharge)

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Bahia Principe Grand Cayacoa offers 295 air-conditioned accommodations with minibars and safes. Televisions come with satellite channels. Bathrooms include separate bathtubs and showers and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

  • Minibar
  • Television
  • Satellite channels
  • Coffee maker
  • Separate shower and tub
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Iron and ironing board
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Las Dalias - This buffet restaurant specializes in international cuisine and serves lunch and dinner.

La Casita Beach - This bar specializes in international cuisine. Open daily.

Spa Services

  • Body treatments
  • Facial treatments
  • Manicures and pedicures
  • Body wraps
  • Massages
  • Deep tissue massage
  • Sports massage
  • Detoxification wrap

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Bahia Principe Grand Cayacoa

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa and Mastercard. Cash is not accepted. This property uses eco-friendly cleaning products. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. Contactless check-in and contactless check-out are available.

  • Service animals not allowed
  • Debit cards not accepted
  • Staffed front desk
  • Smoke detector
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • gap period enforced between guest stays 24 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Masks are compulsory at the property
  • Food service has been amended for enhanced safety

Hotel Names

  • Bahia Cayacoa
  • Bahia Principe Cayacoa

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.