What is Travelocity.ca's Price Guarantee?
We're so confident you'll find the best price for your trip on Travelocity.ca that we guarantee it!
To take advantage of the Price Guarantee, you must submit a claim online within twenty-four (24) hours of your Travelocity.ca booking. Click on "Submit Your Claim" below to do so. The claim will be verified by our customer service representatives, and you will be contacted with respect to the validity of your claim within 72 hours.
Travelocity.ca's Price Guarantee only applies to Hotel, Flights, Car Rental, Package and All-Inclusive Vacation products.Terms and Conditions
Travelocity Price Guarantee. In the unlikely event that you find a lower rate on a stand-alone flight, car or cruise on Travelocity.ca or on another website (using CAD as the pricing currency) within 24 hours of booking with Travelocity.ca, we will credit or refund to you the difference in price.This Travelocity Price Guarantee is subject to the terms and conditions listed below.
Travelocity Price Guarantee for Hotels. For stand-alone hotels, we go even further! If you find a lower rate on Travelocity.ca or on another website (using CAD as the pricing currency) up to 11:59 pm Pacific time 2 days before your scheduled check-in date of your booking with Travelocity.ca, we will credit or refund to you the difference in price.This Travelocity Price Guarantee for Hotels is subject to the terms and conditions listed below.
Travel must be completed in accordance with the booked itinerary to be eligible to receive refund or credit.
Stand Alone Spirit Airlines Flights are not eligible for Travelocity Price Guarantee. Spirit Airlines flights within a package could be eligible under standard Price Guarantee rules.
Notifying Travelocity of a Claim. For stand-alone flights, car or cruise bookings, you must file a Travelocity Price Guarantee application form within twenty-four (24) hours after your Travelocity.ca booking; or for stand-alone hotels, at least 2 days before your check-in date, to make a claim under the Travelocity Price Guarantee. The lower rate must be available for booking at the time you contact us, as determined by our customer service representatives.
Must be "Apples to Apples" Comparison. The Travelocity Price Guarantee is available only for exact itinerary matches. For example, the specific airline and cabin class (First, Business, Premium Economy or Coach/Economy), hotel (including room type), ship and cabin category, rental car company and vehicle class, applicable refund policy, and the exact same dates and times of travel or service as booked through Travelocity.ca.
For any stand-alone product booking (for example, a hotel room or an airline ticket), the comparison must be to the same product purchased stand-alone through another website (i.e., not part of a hotel + air travel package).
The Travelocity Price Guarantee is not available for bookings on websites where the carrier, property, rental car company, itinerary or similar booking details are unknown until after purchase. You must meet all requirements imposed on the lower price (if any), including, without limitation, residency, regional and age-related requirements.
Comparison Rates Must Be Available to the General Public Online. The Travelocity Price Guarantee applies only to prices both advertised and available to the general public on an English-language website.
For example, this does not include rates offered on:
- Membership program websites, corporate discounts or rates
- Group, charter, rewards program, incentive, meeting, convention, consolidator or interline prices
- Prices obtained via auction or similar process
- Prices available only by using a coupon or other promotion not offered to the general public.
The lower rate may not come from a website where you call to get the rate, or from an e-mail that you received. In addition, the rate must be quoted, booked, and paid for in CA dollars.
Important Note Regarding Activities and Travel Packages. When you book an activity, or a travel package (i.e., air + hotel, air + hotel + car, air + car, or hotel + car booked together as a package on the same itinerary) with Travelocity.ca, the Travelocity Price Guarantee applies to the cost of the activity or the travel package, respectively, plus all taxes and fees.
Important Note Regarding Cruises. The Travelocity Price Guarantee applies only to the cost of the cruise. Taxes and fees, and any additional items, such as air or land components, insurance, the Cruise Protection Plan, shipboard credits, transfers, pre- or post- cruise hotel stays, onboard amenities, gift cards/certificates, cash back and/or dollars off are not eligible.
To qualify for the Travelocity Price Guarantee on a cruise booking, you must have either paid in full or paid a non-refundable deposit on the booking. If you have made a non-refundable deposit, then any credit under the Travelocity Price Guarantee will be applied toward the outstanding balance due for your booked cruise.
Verification of Claims. All requests, including receipts, are subject to verification by Travelocity. Travelocity will not accept screenshots or other purported evidence of a lower price that cannot be independently confirmed by Travelocity personnel. Nor will Travelocity verify any request that it believes, in its sole discretion, is the result of a printing or other error or is made fraudulently or in bad faith.
For verification of stand-alone car rental and non-prepaid hotel bookings, the customer service representative will instruct you to e-mail an electronic copy of your car or hotel receipt to Travelocity within thirty (30) days after you have completed the rental or hotel stay.
Verified requests will receive a credit to the credit card used for the booking, within approximately 7-10 days of verification.
Changes. Travelocity reserves the right in its sole discretion to modify or discontinue the Travelocity Price Guarantee or to restrict its availability to any person, at any time, for any or no reason, and without prior notice or liability to you. The terms that are in effect at the time of your booking will determine your eligibility under the Travelocity Price Guarantee.
The failure by Travelocity to enforce any provision of these Terms & Conditions shall not constitute a waiver of that provision.
Here’s how the Price Guarantee works:
Step 1: Book your hotel stay, vacation package, car rental, or stand alone flight.
Step 2: See if you qualify:
- Did you book on Travelocity.ca within the last 24 hours?
- Are the travel dates the same?
- Is the lower price in CAD dollars?
- If you booked a hotel, does the hotel's room type, rate, and cancellation policy match the hotel portion of your Travelocity.ca booking?
- If you booked a package, are the details of each part of the vacation package the same—hotel, flight, and/or car rental?
- If you booked a flight, are the details of your flight the same? (Carrier, flight number etc?)
- And if you booked a car rental, do all of those details match? (Dates, car type, vendor etc)
If everything matches, grab your itinerary and get started!Submit Your Claim