I recently experienced a disappointing stay at a hotel in Dallas due to a missed connection. Upon my late arrival, I encountered a front desk attendant who was evidently new and struggled with processing my booking through Hotels.com, resulting in a prolonged check-in process. The following morning, after stepping out for a quick lunch, I discovered that my room key had been deactivated, necessitating an additional wait as the attendant attended to other guests. Despite informing the front desk of my urgent need to catch the airport shuttle, it departed just minutes before I could return, leaving me with no choice but to resort to an expensive Uber ride. The lack of concern from the hotel staff about this inconvenience was particularly disheartening. Based on this experience, I would advise travelers to consider alternative accommodations.