4/10 – Médiocre
Michele
Voyage en famille
27 févr. 2024
Points faibles : Propreté
I was shocked at the lack of cleanliness in our room. I worked for Marriott for 6 years and was so disappointed. Was not the Marriott standard that I remember. We spoke to another couple that has been coming there for 3 years. They said that their room is always dirty The only reason I think that people come there is for the location and that fact it is dog friendly(which I did not know when I booked our two week stay.) I spoke with the GM of the hotel to let him know his rooms are dirty and that it would be nice to have made arrangements for his guests to have some chairs to sit in the sun the day the pool was closed for maintenance. He was rude and unprofessional. We had to leave 4 days early due to my mother in law’s death. They charged us for those 4 days and declined a refund for those days. I feel bad for the staff, if it is a matter of not enough help.
Michele
Séjour de 14 nuits en février 2024