4/10 – Médiocre
Kellie
21 févr. 2024
Points faibles : Propreté, confort de la chambre
Not worth the price, nor hassles.
Will not stay again, do not recommend. My room was pretty clean except for the dishes - there were 4 place settings on the table, but they had dust and flecks of dirt on them. The wine *two* wine glass in the cupboard were smeared and grimy. No dishwashing supplies, not even a kitchen towel. Bathroom fixtures showing wear/breakage. Essentially they put the bare minimum into the place.
The next night I try to leave the building but the key to the lobby won't release the door. Then I try to get back in my room and that key won't work either. I'm now stuck. Eventually another guest comes down and he tries. No luck - but he knows how to get out through the underground garage. I try contacting the management - no response. I try Hotels.com and they can't really do anything either. I wind up paying for a night at a nearby hotel so I can get some sleep.
Returning the next morning at 10am (when they staff the front desk) I tell the staffer and she does nothing other than reprogram my key. That night I come back from dinner... and my key doesn't work again. Luckily I find a security guard who can let me in.
The best part? When I check out the next morning the staffer says "let me go check the room" and I explain to her why the key won't work and how it happened 2x, etc. and I stayed elsewhere. She says "oh, weird."
Even just an apology or acknowledgement would have gone far. Make sure there is someone available to respond to situations like these.
Kellie
Séjour de 3 nuits en février 2024