We arrived only to find that someone else's belongings--lots of them, an iPad, an Apple Watch, lots of clothing and used beverage containers--were in one of the rooms. It was deeply disturbing because we didn't know if a person was still there or might return. It took almost an hour for a Sonder representative to arrive, and then we had to switch hotel buildings, taking time and comfort away from our family's vacation. The second building had a cockroach the size of my thumb, poor lightblocking curtains, and little in the way of noise cushioning, making it loud and bright (it's also next to a bar).