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SureStay Hotel by Best Western Phoenix Airport

2.5-star property
3037 E Van Buren St, Phoenix, AZ 1-855-887-0424
3.6 out of 5
Good!
See all 74 travelocity Reviews

"The bed was soft and uncomfortable. Shuttle fro the airport good. Staff good. Huge tv and sparse, but clean room. " More

By a verified traveller on Mon 08 Apr 2024

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Hotel Description

Hotel near Celebrity Theater in Phoenix

Heart of Phoenix

With a stay at this Downtown Phoenix hotel, you'll be within half a mile (1 km) of Celebrity Theater and 6 miles (10 km) of Chase Field. Footprint Center and Phoenix Convention Center are also within 6 miles (10 km).

Free shuttle, breakfast

An outdoor pool, self parking, and laundry facilities are featured at this hotel. Guests will appreciate freebies like continental breakfast, WiFi in public areas, and a roundtrip airport shuttle. There's a terrace and multilingual staff can provide around-the-clock assistance.

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 2 Max
CA $129* Per night/room 26 May - 27 May

Standard Room, 1 King Bed, Non Smoking, Jetted Tub

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Queen Beds, Smoking, Refrigerator & Microwave

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 2 Max

SureStay Hotel by Best Western Phoenix Airport ratings based on 74 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for SureStay Hotel by Best Western Phoenix Airport

Everyone (36) Couples (11) Family (19)
4 out of 5

Posted by on 26 Apr. 2024

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Comment from Hotel Management

28 Apr. 2024 by Manager

Hello Rosa,We appreciate you choosing our hotel for your stay! Should you have any feedback to share, please reach out to us so we can address any concerns and improve our services.

3 out of 5
The bed was soft and uncomfortable. Shuttle fro the airport good. Staff good. Huge tv and sparse, but clean room.

Posted by , from BOX ELDER on 8 Apr. 2024

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Comment from Hotel Management

9 Apr. 2024 by Guest Relations Management

Dear Grover, Thank you for sharing your recent experience with us. We're delighted to hear that you found our airport shuttle service efficient and that you received excellent service from our staff. We're also pleased that you appreciated the spaciousness and cleanliness of your room, as well as the large TV provided. However, we're truly sorry to learn that the bed did not meet your expectations and left you feeling uncomfortable. Please know that we've already spoken to our housekeeping team to ensure the utmost comfort for our guests, and we'll certainly address the mattress softness to enhance our guests' sleeping experience. Your feedback is invaluable to us as we continuously strive to improve our services. We hope to have the pleasure of welcoming you back for a more restful stay in the future.

3 out of 5
We did not stay here, even though I was charged. The hotel is in a bad area with many unhoused people in the area. Outside entrance to room. 2women traveling alone it did not feel safe

Posted by on 6 Apr. 2024

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Comment from Hotel Management

9 Apr. 2024 by Manager

Hello Karen, We regret to hear about your concerns. We suggest future guests research the local area before booking. The safety and comfort of our guests are a top priority for us. Your feedback will be shared for further improvements.

5 out of 5
Very nice facility and convenient to the airport.

Posted by on 4 Apr. 2024

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Comment from Hotel Management

5 Apr. 2024 by Guest Relations Management

Dear Rosemary, We're happy to hear that you enjoyed your stay with us and found our facility to be very nice! Being conveniently located near the airport is a perk we're proud to offer. We hope to welcome you back again soon for another fantastic experience!

5 out of 5
Room unmade.

Posted by on 28 Mar. 2024

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Comment from Hotel Management

30 Mar. 2024 by Guest Relations Management

Dear Kathleen, What a pleasure it is to hear from you, and thank you for sharing your feedback with us! We're pleased to see that you rated your experience with us a perfect 5 out of 5, despite the hiccup with the room not being made.First off, please accept our sincerest apologies for the oversight with your room. Your comfort and satisfaction are our top priorities, and we're genuinely sorry for any inconvenience this may have caused.Rest assured, we've already taken steps to address this issue with our housekeeping team to ensure that it doesn't happen again. We're committed to providing immaculate rooms for all our guests, and your feedback serves as a valuable reminder of the importance of our attention to detail.Despite this small blip, we're thrilled to hear that you enjoyed the rest of your stay with us. Your glowing review means the world to us, and we can't wait to welcome you back for another flawless experience in the future!

4 out of 5
Thanksgiving k you for allowed me To Check in early I was able To get ready for My graduation

Posted by on 4 Mar. 2024

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Comment from Hotel Management

5 Mar. 2024 by Guest Relations Management

Hi Fabienne!Wow, congratulations on your graduation! We're absolutely thrilled to have been a part of your special day. Thank you so much for choosing our hotel to celebrate such a momentous occasion. It's always our pleasure to accommodate our guests' needs, and we're delighted that we could make your stay even more memorable by allowing you to check in early. Your kind words mean the world to us, and we hope to welcome you back for many more celebrations in the future!

5 out of 5
Nice

Posted by on 29 Feb. 2024

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Comment from Hotel Management

2 Mar. 2024 by Manager

Hello Timothy,Thank you for taking the time to leave your feedback about your recent stay with us. We appreciate your kind words and are delighted to hear that you had a pleasant experience at our hotel. If you have any further comments or suggestions, please feel free to reach out to us directly. We look forward to welcoming you back in the future.

5 out of 5

Posted by , from PRESCOTT VALLEY on 26 Feb. 2024

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Comment from Hotel Management

29 Feb. 2024 by Manager

Hello Laura,We are thrilled to hear that you had a wonderful experience during your stay with us! Should you have any further comments or suggestions, please do not hesitate to contact us directly. We hope to welcome you back soon for another excellent stay!

4 out of 5

Posted by on 24 Feb. 2024

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Comment from Hotel Management

27 Feb. 2024 by Manager

Hello BRENDA,Thank you for sharing this rating, and we apologies if there are any inconveniences you had encountered. We appreciate your business and hope to welcome you back again in the future

3 out of 5
the property was ok, but in a sketchy area. We didn't feel completely safe. Was the bare minimum for a medium-nice hotel as far as the room goes.

Posted by , from BOISE on 10 Feb. 2024

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Comment from Hotel Management

12 Feb. 2024 by Guest Relations Management

Dear Jacqueline, We truly appreciate you sharing your experience with us! While we're thrilled to hear that you found our accommodations to meet the standard for a medium-nice hotel, we're genuinely sorry to learn that the surrounding area didn't quite match up to your expectations in terms of safety. We take the safety and comfort of our guests very seriously, and we're continuously working to ensure a secure environment for everyone. Despite this setback, we hope that your stay was otherwise enjoyable, and we'd love the opportunity to welcome you back in the future, perhaps to explore some of the other wonderful aspects of our property!

About the SureStay Hotel by Best Western Phoenix Airport

Location 3037 E Van Buren St, Phoenix, AZ 85008

Property Features

Free breakfast is served daily. Public spaces have free WiFi. A roundtrip airport shuttle is free (available 24 hours). An outdoor pool, a terrace, and a vending machine are also featured at the business-friendly SureStay Hotel by Best Western Phoenix Airport. Limited parking is available for a fee and is offered on a first-come, first-served basis. Smoking is allowed in designated areas at this Phoenix hotel.

  • 95 guestrooms or units
  • 2 levels
  • 2 buildings
  • Continental breakfast (free)
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Terrace
  • Outdoor picnic space
  • Television in lobby
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Long-term parking (surcharge) , Self parking (surcharge) , RV, bus, truck parking , Parking (limited spaces)

Transport

  • Property shuttles: Free airport shuttle
  • Parking: Self parking and extended parking available for a surcharge

Room Amenities

SureStay Hotel by Best Western Phoenix Airport offers 95 accommodations, which are accessible via exterior corridors and feature coffee/tea makers and complimentary weekday newspapers. 49-inch LCD televisions come with premium digital channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Phoenix hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • LCD television
  • Digital channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free continental breakfast daily from 6:00 AM to 9:00 AM.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

This property offers transfers from the airport. Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

SureStay Hotel by Best Western Phoenix Airport offers transfers from the airport. Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 15.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 25 per pet, per night
  • Only dogs are allowed
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, debit cards, and cash. Only bookings from non-local guests are accepted. Guests whose residence is within 40 mi (48 km) of the property will not be allowed to check in.

For guests' safety, the property includes a carbon monoxide detector in each accommodation. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

  • No elevators
  • Children stay free
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Number of children who can stay free - 2
  • Debit cards
  • Staffed front desk
  • Carbon monoxide detector
  • Children stay free 18
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
  • Property confirms they are implementing enhanced cleaning measures
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Masks are compulsory at the property

Fees

Guests will be asked to pay the following charges at the property:

  • A damage deposit of USD 250.00 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: USD 15.00 per day
  • Extended parking fee: USD 15 per day
  • Pet fee: USD 25 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: USD 25.00 (subject to availability)
  • Rollaway bed fee: USD 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Econo Lodge Hotel Phoenix Airport
  • Econo Lodge Phoenix Airport
  • Econo Lodge Phoenix Hotel Phoenix
  • Phoenix Econo Lodge
  • Econo Lodge Phoenix Airport Hotel
  • Surestay By Phoenix Phoenix
  • SureStay Hotel by Best Western Phoenix Airport Hotel
  • SureStay Hotel by Best Western Phoenix Airport Phoenix
  • SureStay Hotel by Best Western Phoenix Airport Hotel Phoenix

You should know

  • Up to 2 children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.