The check-in process went very smoothly. The attendant was helpful and efficient (always a plus after long car trips).
We had made reservations well in advance of our check-in and the hotel had a room reserved in a quiet corner of the top-floor. I walked into the bathroom to unpack my toiletries and noticed lots of long, dark hairs scattered across the bathroom floor and a few in the tub as well. Upon looking in the sink, there was more hair, but of a shorter variety. This caused me to worry about the cleanliness of the sheets and I couldn't escape that thought. I went back down to the front desk. The attendant apologized and moved us to a different room. This room was on the first floor and off the front desk area in a hallway that was utilized for guests to access both the elevators and the dining area. Quite noisy, but it was clean. We stayed for two nights and never saw housekeeping the entire time. The front desk was able to provide additional towels and toiletries, so we were taken care of. It is worth noting that this hotel has bedside tables on only one side of the bed. The other side just has a standing lamp.
The front desk attendant and the dining room attendants were phenomenal! They were always helpful, and it was a pleasure to interact with them. The free breakfast area was really crowded, but this team bustled to get everything out, re-stock, and clean up. I never saw them not scurrying or smiling during breakfast hours. They did amazing work