4/10 Poor
Thomas
Travelled with family, Business traveller, Travelled with pets
3 Jun 2024
Disliked: Staff & service, amenities, property conditions & facilities
We had problems from reservation confirmation onwards:
We purposely choose a pet-friendly location. Even though we travel with a registered service dog, we have encountered problems before, so we stay at only pet friendly locations. When our confirmation was sent, it specifically said “no pets”. We called, and were confirmed, that “pets” would not be a problem and that there would be no charge for our service dog. But it took a telephone call to resolve an issue that should have been confirmed online.
We arrived at around 5:30 pm, and there was nobody at front desk, or anywhere around. Another group of quests were also at the front area, and told us that they’d been waiting there over 10 mins. I went to try and find someone, and after about another 10 mins, various hotel housekeeping staff finally appeared, along with the front desk clerk. So, around 20 mins after arriving before we could check in.
We had reserved a room with a whirlpool bath, and paid extra for it. It worked wonderful … for about 5 mins. We kept trying to reset it - having to get out of the tub each time. It finally became apparent that it was on a timer - the whirlpool would turn on for 1 1/2 minutes only, and then would turn off and could not be reset for at least 5 min. I can understand energy saver features- but the whole experience was more stressful than relaxing.
We are frequent travelers, but unfortunately we can recommend this location to our family, friends, or associates, or return.
Thomas
Stayed 1 night in Jun 2024