2/10 – Terrible
Micaela
Voyage en famille
28 déc. 2023
Points faibles : Propreté, commodités et état et installations de l’hébergement.
This hotel was unsafe, unstaffed, and smelled like garbage throughout the building. We contacted the property to ask for a refund since we were completely unable to stay in our room. They refused to provide one.
Our family arrived on Christmas day to a hotel that was totally unstaffed. There wasn't even a phone number posted at the desk. We got into the room by downloading an app (guess it was a good thing we had a phone). Our room (which had no windows) had several problems. Loud water draining into a utility closet in our room constantly, a dishwasher that wouldn't stop beeping, neighbors blasting music, and open alcohol left in the fridge. I had to walk up and down the hallways (that smelled like trash) to find a phone number. I called the number about four times before it finally offered a voicemail. I left a voicemail explaining the issues. Our call was not returned. About 45 minutes later, we left the hotel.
The front door to the hotel was completely open. No key access required. Anyone could have wandered in (this was at 10pm at night) and right past the unstaffed desk to go anywhere in the building.
Micaela
Séjour de 2 nuits en décembre 2023