I booked a two-night stay at the Hampton Inn for December 30th and 31st. Upon arriving around 2ish pm on the 30th, I inquired about the possibility of an early check-in, considering the standard check-in time was 3 pm. Unfortunately, due to short staffing, the front desk advised me to return at 4 pm as the room was not yet ready.
Later in the evening upon check-in, I encountered issues with the heat/AC unit, requiring multiple attempts to get it functioning properly. Additionally, I noticed stains on the bedsheets and pillows, which was concerning for cleanliness.
Upon returning to the room after midnight on January 1st, I discovered that our room had not been cleaned, and essential items such as toiletries and towels were not replenished. My partner had to approach the front desk to request these items.
While the front desk staff was friendly, I believe better planning could have been implemented, particularly during holidays like New Year's Eve, to ensure a smoother guest experience.