4/10 – Médiocre
Tracey
20 févr. 2024
Points faibles : Propreté, service et personnel
The front staff was great on check in. They accommodated
our request for higher level. Room was not as clean as normally - tv stand was broken and tv was tilting to the side and if you touched it, it felt like it was going to fall off we put a cup under it to hold it in one spot. the counters were sticky and there was a sock in the closet evening reception was great and great staff on heading out the next day, we asked if our room would be cleaned up and the front staff said that they would make sure it was - i watched as she entered something into the computer (the only reason I asked is that when we were there a week ago - our room did not get cleaned on the second day and we were told that "we had not requested it" I have never done this before, at this hotel or any other hotel. Used to be if you did NOT want your room done you left a sign on the door or you let the front know that you did not want it done. Regardless, I wanted it done and that is why I stopped at the front desk before leaving for the day. This did NOT HAPPEN. we came back to the room not done. When I called the front, I was told "oh well I guess they were busy or did not get the message" I asked if it could get done now and was told that everyone had left for the day. She said she would send some up to empty garbage, bring towels, coffee, etc. A gentleman came up with towels only and left. The next morning we assumed that the breakfast would go to 10 as it was a holiday - it didn't (presid
Tracey
Séjour de 2 nuits en février 2024