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Hotel Tortuga Acapulco

3.0 star property
3-star hotel near Condesa Beach

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Photo gallery for Hotel Tortuga Acapulco

Poolside bar
Standard Room | Bathroom
Buffet
View from property
Reception
Reviews
4.6

Popular amenities

  • Pet-friendlyPet-friendlyPet-friendly
  • PoolPoolPool
  • Parking availableParking availableParking available
  • LaundryLaundryLaundry
  • RestaurantRestaurantRestaurant
  • BarBarBar

Explore the area

Map
Av. Costera Miguel Alemán 132, Acapulco, GRO, 39690
  • Popular LocationDiana the Huntress6 min walk
  • Popular LocationCondesa Beach8 min walk
  • Popular LocationParque Papagayo2 min drive
  • AirportAcapulco, Guerrero (ACA-General Juan N. Alvarez Intl.)29 min drive

Room options

View all photos for Standard Room

Standard Room

Standard Room

  • Sleeps 4
  • 2 Double Beds

Similar properties

Exterior
Hotel Acapulco
Free WiFi
Air conditioning
Housekeeping
24/7 front desk
3.9 out of 5, Good, (83)
The price is CA $48
per night
CA $57 total
includes taxes & fees
25 May - 26 May
Hotel Acapulco

About the area

Acapulco

Costera Acapulco stay.A stay at this Costera Acapulco hotel places you steps from Condesa Beach and within a 10-minute walk of Diana the Huntress. Playa El Morro and Diana Galleries Mall are also within half a mile (1 km).

What's nearby

  • Diana the Huntress - 6 min walk
  • Condesa Beach - 8 min walk
  • Parque Papagayo - 2 min drive
  • El Rollo Acapulco - 2 min drive
  • Acapulco Convention Center - 5 min drive

Getting around

  • General Juan N. Alvarez Intl. Airport (ACA) - 29 min drive

Restaurants

  • Taquitos Acapulco - 1 min walk
  • Terraza Sunset Bar - 2 min walk
  • La Condesa - 1 min walk
  • Subway - 1 min walk
  • Sportortas - 1 min walk

About this property

Hotel Tortuga Acapulco

3-star hotel near Condesa Beach
There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Event space at this hotel measures 97 square feet (9 square meters) and includes a conference center. An outdoor pool, tour/ticket assistance, and a picnic area are also featured at Hotel Tortuga Acapulco. The hotel can provide concierge services and wedding services. Parking is available for a fee.

This 3-star Acapulco hotel is smoke free.

  • 257 guestrooms or units
  • Meeting rooms
  • 97 sq ft of conference space
  • 9 sq m of conference space
  • Conference center
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Outdoor picnic space
  • Newspapers for purchase
  • No smoking on site
  • Bar or lounge
  • Dining venue
Hotel Tortuga Acapulco offers 257 accommodations. 20-inch flat-screen televisions come with cable channels. Bathrooms include showers. Housekeeping is provided daily.

Languages

Spanish

Property amenities

Family friendly

  • Outdoor pool

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (MXN 250 per day)
  • Valet parking on site (MXN 250 per day)

Food and drink

  • 1 restaurant
  • 1 bar
  • Room service available

Things to do

  • Outdoor pool

Room amenities

Entertainment

  • 20-inch flat-screen TV
  • Cable channels

Bedroom

  • Air conditioning (climate-controlled)

Bathroom

  • Private bathroom
  • Shower
  • Towels

More

  • Phone

Policies

Check-in

Check-in time starts at 3:00 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: MXN 350 per pet, per night
  • Only dogs and cats are allowed
  • Weight limit: 22 lbs per pet

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: MXN 250 per day
  • Valet parking fee: MXN 250 per day
  • Pet fee: MXN 350 per pet, per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa and Mastercard. Cash is not accepted.

Property is also known as

Tortuga Acapulco
Acapulco Tortuga
Acapulco Tortuga Hotel
Tortuga Hotel Acapulco
Hotel Tortuga Acapulco Hotel
Hotel Tortuga Acapulco Acapulco
Hotel Tortuga Acapulco Hotel Acapulco

Hotel Tortuga Acapulco Reviews

Reviews

4.6
Rating 10 - Excellent. 4 out of 59 reviews" "
Rating 8 - Good. 7 out of 59 reviews" "
Rating 6 - Okay. 12 out of 59 reviews" "
Rating 4 - Poor. 15 out of 59 reviews" "
Rating 2 - Terrible. 21 out of 59 reviews" "

5.0/10

Cleanliness

5.4/10

Staff & service

2.6/10

Amenities

3.4/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No sirve el aire acondicionado, no sirven los elevadores, los lavabos y la regadera se tapan, todo está viejo y a abandonado, fue la peor decisión que hice, nunca más regreso a este hotel, a la administración no le importa, no te dan solución alguna.
Stayed 1 night in Feb 2020

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
BAD BED, BAD ROOM, BAD DOOR,BAD FLOOR, BAD BATHROOM
Stayed 2 nights in Nov 2018

2/10 Terrible

Anna, New york

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horible durty place i ordered to stay a couple hours to take shower and change my clothes and i pay all night they give me broken key im running back and force and pay for parking spot horrible place if u want stay longer then hour dont even take
Stayed 1 night in Sep 2018

2/10 Terrible

Aldon, Dallas tx

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pool was very dirty and looked like it had not been cleaned in a year. No one spoke english. Will never stay there again.
Stayed 3 nights in Jul 2018

2/10 Terrible

Meghan, Vancouver

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Where to start? There were so many issues with this hotel. 1. There are only 2 elevators for around 300 rooms and only one was "working". When I say "working", I mean it moved up and down but no necessarily to the floor you wanted. 2. The room's A/C barely worked. Acapulco is at least 36 degrees Celsius and the sun would basically bake the room in the afternoon, so you can imagine we did not sleep well at all due to the heat. 3. The TV didn't work and it's old. We didn't go there to watch TV but late at night when we're vegging out in the hotel it would have been nice to watch the news. It was one of those hold boxy TVs and the volume didn't work at all - useless. 4. The room's sink was plugged up for several days. It was gross because that's where we brushed our teeth - so basically we had to look at mouth scum for several hours before the water would disappear. 5. There was no WIFI in the rooms, only in one area - the lobby. There is no where in the lobby to do any work if you had to - no tables for computers and no appropriate chairs. 6. One night there was a rain storm in Acapulco, when we woke up and went downstairs I slipped in a puddle of water. There was no sign indicating that there was water on the floor, so right there there's a safety issue that wasn't properly dealt with. Basically, part of the hotel flooded and because of it's age and poor maintenance the water seeps into the hotel and creates a mess.
Stayed 3 nights in Jul 2018

2/10 Terrible

Ángel

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Stayed 1 night in Feb 2020

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
El personal es maravilloso, muy atentos, PERO EL HOTEL YA NECESITA MUCHO MANTENIMIENTO, es un buen hotel pero necesitan invertirle URGENTEMENTE
Stayed 3 nights in Jan 2020

4/10 Poor

MA. Eugenia

Stayed 1 night in Jan 2020

2/10 Terrible

Jose Juan

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fatal... Sucio, no sirve el clima, recepción fatal
Stayed 3 nights in Feb 2020