The room rug very dirty, bathroom not clean, window drips is not properly hug (for all this I have video) my daughter bitten by badbug or any other type of insect under her eye and checks where swallow ( I have pictures for that. In general Very bad experience I have every had. The room division manager he is a good person try to accommodate. I have one questions how hotel.com . The front deck manger or business manger she doesn't have any customers service experience and