We called ahead to confirm our reservation and they told us our reservation did not exist. After asking them to check again, they continued to tell us we were booked for the previous day (which we had revised our reservation). After several attempts, they finally found our reservation but then while checking in, they sent us to the wrong room (standard) despite having us pay for a King Suite. Since this was a repeated mistake, we asked to speak with the property manager who shrugged it off and said “oh well.” When we explained that we have a toddler traveling with us and it was a hassle switching rooms after settling in, he said “it’s not that hard,” which given that this person has no idea what challenges us or any parent may be dealing with is extremely insensitive. To which, he said “you got your room,” and continued to mock our difficulties. We are not upset by the room mix up, it was inconvenient but an understandable mistake. However, we felt the manager’s crude approach to our issue was over the top.