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Grand Mildom Hotel

3.5 star property
3.5-star hotel in Medeu District

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Photo gallery for Grand Mildom Hotel

Front of property
Exterior
Standard Double Room
Restaurant
Lobby
Reviews
7.8

Good

Popular amenities

  • Hot tubHot tubHot tub
  • SpaSpaSpa
  • Breakfast availableBreakfast availableBreakfast available
  • PoolPoolPool
  • Parking includedParking includedParking included
  • RestaurantRestaurantRestaurant

Explore the area

Map
172 Dostyk Ave, Almaty, 050000
  • Popular LocationDostyk Plaza1 min walk
  • Popular LocationNational Museum of Kazakhstan13 min walk
  • Popular LocationAlmaty Tower6 min drive
  • AirportAlmaty (ALA-Almaty Intl.)29 min drive

Room options

View all photos for Deluxe Double or Twin Room

Deluxe Double or Twin Room

Deluxe Double or Twin Room

  • 30 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Double or Twin Room

Luxury Double or Twin Room

Luxury Double or Twin Room

  • 44 sq m
  • Mountain view
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

  • 26 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Double or Twin Room

Superior Double or Twin Room

Superior Double or Twin Room

  • 34 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

About the area

Almaty

Medeu District stay.Within a 15-minute walk of this Medeu District hotel, you'll find Dostyk Plaza and Colibri. Central State Museum and National Museum of Kazakhstan are also within 2 miles (3 km).

What's nearby

  • Dostyk Plaza - 1 min walk
  • National Museum of Kazakhstan - 13 min walk
  • Zenkov Cathedral - 4 min drive
  • Almaty Opera House - 4 min drive
  • Almaty Tower - 6 min drive

Getting around

  • Almaly - 10 min drive
  • Almaty Station - 18 min drive
  • Almaty (ALA-Almaty Intl.) - 27 min drive

Restaurants

  • Starbucks - 3 min walk
  • BigChefs - 3 min walk
  • Мандариновый Гусь - 3 min walk
  • Line Brew Reserve - 3 min walk
  • Mado - 2 min walk

About this property

Grand Mildom Hotel

3.5-star hotel in Medeu District
Grand Mildom Hotel offers its guests an indoor pool, a spa tub, and a sauna. There are 2 restaurants on site, along with a coffee shop/café. You can enjoy a drink at the bar/lounge.

There's an onsite business center. The business-friendly Grand Mildom Hotel also features spa services, laundry facilities, and a porter. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available.

Smoking is allowed in designated areas at this 3.5-star Almaty hotel.

  • 112 guestrooms or units
  • 2 dining venues
  • Business facilities
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
Grand Mildom Hotel offers 112 accommodations with minibars and safes. Beds feature premium bedding. Smart televisions are featured in guestrooms. Bathrooms include showers, bathrobes, slippers, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is offered daily and change of towels can be requested.

Guests can pamper themselves by indulging in the onsite spa services. Services include body scrubs. The spa is equipped with Turkish bath/hammam.

Languages

English, Russian

Property amenities

Family friendly

  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi

Parking and transportation

  • Free secured self parking on site
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Buffet breakfast available for a fee daily 7:00 AM–11:00 AM: KZT 5000 for adults and KZT 5000 for children
  • 2 restaurants and 1 coffee shop/cafe
  • 1 bar

Things to do

  • Indoor pool
  • Sauna
  • Spa services
  • Spa tub
  • Steam room

Accessibility

  • Elevator

Room amenities

Entertainment

  • 43-inch Smart TV

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Heating (climate-controlled)
  • Premium bedding

Bathroom

  • Bathrobes
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste

Food and drink

  • Electric kettle
  • Free bottled water
  • Free tea bags/instant coffee
  • Minibar

More

  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Slippers
  • Soundproofing

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Late check-in subject to availability

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for KZT 13.0 per day.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: KZT 109 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately KZT 5000 for adults and KZT 5000 for children
  • Airport shuttle fee: KZT 12 per vehicle (one-way, maximum occupancy 4)
  • Rollaway bed fee: KZT 13.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and cash.

Property Registration Number 90493655

We should mention

  • If entering the country requires a visa, the property may be able to help you with some of the supporting documents necessary to obtain one. The property may charge for these services even if you cancel your reservation. Any arrangements are exclusively between the property and yourself. For more details, you can contact the property at the number on your booking confirmation.

Property is also known as

Grand Mildom Hotel Hotel
Grand Mildom Hotel Almaty
Grand Mildom Hotel Hotel Almaty

Grand Mildom Hotel Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 7 out of 17 reviews" "
Rating 8 - Good. 3 out of 17 reviews" "
Rating 6 - Okay. 5 out of 17 reviews" "
Rating 4 - Poor. 1 out of 17 reviews" "
Rating 2 - Terrible. 1 out of 17 reviews" "

8.6/10

Cleanliness

7.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Yan

Stayed 6 nights in Jan 2024

10/10 Excellent

Grigory, New York

Stayed 4 nights in Dec 2023

8/10 Good

roman

Travelled with family
Liked: Cleanliness, property conditions & facilities
Pleasant stay in Almaty
The hotel is new and very well located. There is a large mall with restaurants across the street and more restaurants walking diстаnce. The staff is very friendly, although somewhat inexperienced. The lobby area is too small, so is the breakfast area. Breakfast itself is very good though. Bathroom in the room is very modern, but inconvenient Other than that, I was happy with the room. Housecleaning was a challenge. They never cleaned until late in the afternoon or evening. Nevertheless, in my opinion, the positives outweigh the negatives. I would stay here again were I to visit Almaty in the future.
Stayed 6 nights in Sep 2023

6/10 Okay

H Blair

Liked: Cleanliness
Typical mid-range property in good location. What cost them stars - ineffective A/C combined with extremely thick duvet. The bed was as hard as a rock. Not a lot of sleeping
Stayed 1 night in Aug 2023

6/10 Okay

Valentina

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
The location was exceptional! I needed a hotel near the US consulate and shopping area and the hotel met all my expectations.The staff was responsive and nice. AC did not work enough to cool dawn the room. It was pretty stressful for my elderly mom.The 9th floor was extremely loud because they have a night bar on the same floor. Be aware in case you need a good rest. The restaurant service took forever but their food was excellent.
Stayed 13 nights in Jul 2023

10/10 Excellent

Olga

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2023

10/10 Excellent

Anna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stuff was great!! Big thank to Sabina!!! Very helpful and kind stuff, each person who works here made my parents vacation amazing! Will definitely be back soon ❤️
Stayed 1 night in Mar 2023

10/10 Excellent

Dukhyung

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
쇼핑몰 인근 호탤 추천
깨끗하고 쇼핑몰과 가까워 여행하기 편했습니다
Stayed 1 night in Jan 2024

2/10 Terrible

Verified traveller

Disliked: Staff & service
Worst receptionist ever.
Booked this hotel because my flight was lat night wanted rest for 6 hours. Left a request note that I paid for over night stay but only stay 6 hours early check in if it’s available. When I arrived, it was 1PM a lady at the reception unpleasantly looked at me said check in is 2PM come back in an hour. I explained, if early check in is possible that I am only staying for 6hours. I was asked to wait for 10 mins. I waited in the lobby that I was the only one who was waiting to check in. After waiting over an hour, I saw this most unpleasant receptionist was talking and laughing to her colleague looked did not care how long I was waiting to check in, so I came up to her and asked again if my room was ready, She said “ok passport” She was not going to call me, or help me check in until I asked her again. I was sitting and waiting just 5 meters from her. And I was the only one in the lobby waiting. After 6 hours of staying, I checked out, same receptionist. Whoever comes to the reception desk, she doesn’t look seem to care. I had to ask again wanted to check out. She said “minibar?” I said no. She said “ okay you go bye” I visited over 80 countries and stayed over hundreds of hotels and this was the worst check in and check experience. How she looked at the guest, the way she talked to the guest and how she treated guest was most unpleasant she has no understanding of customer service. This receptionist needs to work somewhere else.
Stayed 1 night in Oct 2023

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023