6/10 Okay
Allison
Travelled with partner
Aug 27, 2025
Liked: Cleanliness, property conditions & facilities
This property although beautiful could stand a training or two for its staff. This is a busy and bustling Marriott so some staffers can get easily overwhelmed as patrons check-in, have queries and such. While staffers are genuinely interested in making your stay pleasant, others behave as if they are doing you a favor to answer a simple question or provide assistance. My overall stay was average at best and as a Marriott Bonvoy member of over 15 years, it's disappointing for such a lovely property. I give it a 3-4 star rating specifically because of Lois, Rowan and the massage therapist, Ferdy who despite several days of miscommunication was worth the wait ! He's personable and a stellar massge therapist.
For the value, its good, but don't forget the city taxes!!!!! I believe its something like 12% daily of the net (tourist tax separate) and of course, the hotel tax and deposit (returned if unused). I stayed a full week so you can only imagine. They have a voucher for a €5 coffee and croissant special. Yet, both myself and the customer ahead of me were a bit shocked to learn, its up to €5 and if your coffee is more (which it is because it's Starbucks) you owe the difference. That's false advertising and I hope to attach the picture so others can decide if thats true or false. So, you can be nickle and dimed to death. It's a beautiful property and the shuttle is very convenient if you want to go into the city to shop and it runs late (after 11pm) from Schipol Station.
Allison
Stayed 1 night in Aug 2025