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Totem, Friendly Hotel

3.0 star property
3-star ski-in/ski-out hotel near Flaine Ski Resort

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Photo gallery for Totem, Friendly Hotel

View from property
Terrace/patio
Outdoor spa tub
Breakfast, lunch, dinner served; Regional cuisine
Loft | Living area

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Hot tub
  • Spa
  • Pet friendly
  • Free WiFi
  • Restaurant
  • Gym

Explore the area

View in a map
Flaine Forum, Araches-la-Frasse, Haute-Savoie, 74300
  • Place, Flaine Ski Resort
    ‪1 min walk‬
  • Place, Aup de Veran Ski Lift
    ‪5 min walk‬
  • Place, Foret Ski Lift
    ‪6 min walk‬

Room options

View all photos for Family Suite

Premium bedding, in-room safe, desk, blackout drapes

Family Suite

10.0 out of 10
Exceptional
(1 review)
  • 59 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 Double Beds

View all photos for Classic Room, 1 Queen Bed (Mountain)

Premium bedding, in-room safe, desk, blackout drapes

Classic Room, 1 Queen Bed (Mountain)

  • 17 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite

Suite

Suite

  • 50 sq m
  • Sleeps 5
  • 2 King Beds

View all photos for Club Room

Premium bedding, in-room safe, desk, blackout drapes

Club Room

  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Loft

Flat-screen TV

Loft

  • 149 sq m
  • Sleeps 6
  • 3 King Beds

View all photos for Junior Suite

Junior Suite

Junior Suite

  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 1 Queen Bed (Forum)

Classic Room, 1 Queen Bed (Forum)

Classic Room, 1 Queen Bed (Forum)

  • 13 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Club Room, Balcony

Premium bedding, in-room safe, desk, blackout drapes

Club Room, Balcony

10.0 out of 10
Exceptional
(3 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

About the area

Flaine

Mountain retreat .At this hotel, you'll be steps from Grandes Platières Ski Lift and within a 10-minute walk of Aup de Veran Ski Lift. Samoens Ski Resort is 29 mi (46.7 km) away.

What's nearby

  • Flaine Ski Resort - 1 min walk - 0.0 km
  • Télébenne - 2 min walk - 0.2 km
  • Aup de Veran Ski Lift - 5 min walk - 0.4 km
  • Foret Ski Lift - 6 min walk - 0.6 km
  • Golf Flaine Les Carroz - 3 min drive - 2.1 km

Getting around

  • Magland Station - 32 min drive
  • Geneva International Airport (GVA) - 94 min drive

Restaurants

  • ‪Restaurant le K - La Kedeuze @ Les Carroz - ‬26 min drive
  • ‪Chalet des Molliets - ‬11 min drive
  • ‪Le Desert Blanc - ‬27 min drive
  • ‪Bistro Grill du Gron - ‬19 min drive
  • ‪L'Anfionne - ‬17 min drive

About this property

Totem, Friendly Hotel

3-star ski-in/ski-out hotel near Flaine Ski Resort
During the winter, enjoy onsite recreation like downhill skiing and snowboarding. After a day on the slopes, indulge in a treatment at the full-service spa or soothe your muscles in the hot tub. Totem, Friendly Hotel helps provide the perfect winter holiday with ski storage, ski equipment rentals, and ski passes. When the sun goes down, sip après-ski drinks in the hotel's bar.

There's a restaurant on site. Public spaces have free WiFi. This ski hotel also offers a sauna and a fitness center.

Smoking is allowed in designated areas at this 3-star Araches-la-Frasse hotel.

  • 96 guestrooms or units
  • 861 sq ft of conference space
  • 80 sq m of conference space
  • Built in 1960
  • Ski lift tickets
  • Ski equipment storage
  • Ski equipment rentals
  • Conference space
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Terrace
  • Fireplace in lobby
  • Television in lobby
  • Elevator
  • Smoking in designated areas
  • Lockers available
  • Bar or lounge
  • Dining venue
Totem, Friendly Hotel offers 96 accommodations with safes and complimentary bottled water. Beds feature premium bedding. Flat-screen televisions come with premium cable channels.

Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Araches-la-Frasse hotel provides complimentary wireless Internet access. Housekeeping is provided daily.

The onsite spa has 3 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including reflexology. The spa is equipped with a sauna and a hot tub.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily buffet breakfast available 7:30 AM to 10:00 AM for a fee: EUR 21 for adults and EUR 10.50 for children
  • A bar/lounge
  • A restaurant

Things to do

  • Downhill skiing
  • Full-service spa
  • Gym
  • Hot tub
  • Sauna
  • Ski equipment rentals
  • Ski passes
  • Ski storage
  • Ski-in/ski-out access
  • Snowboarding
  • Steam room
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Front entrance ramp
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • Flat-screen TV with premium cable channels

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Free bottled water

More

  • Bulk dispensers for toiletries
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Heating
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 5:30 AM
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property is closed between April 13 and December 11.
The property will be renovating from April 12 2026 to December 11 2026 (completion date subject to change). The following areas are affected:
  • Hallway
During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

  • Pets: EUR 15.00 per pet, per night
  • Maximum 1 pets
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 1.70 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 21 for adults and EUR 10.50 for children
  • Pet fee: EUR 15.00 per pet, per night
  • Service animals are exempt from fees
  • Facilities fee: EUR 10 per person and includes use of: sauna; hot tub; fitness facilities

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. No onsite parking is available. This property accepts Visa, Mastercard, American Express, and cash. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation.

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on December 31, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Terminal Neige Totem Hotel Araches-la-Frasse
Terminal Neige Totem Hotel
Terminal Neige Totem Araches-la-Frasse
Terminal Neige Totem Hotel Flaine
Terminal Neige Totem Flaine
Terminal Neige Totem
Terminal Neige Totem
Terminal Neige - Totem Hotel
Terminal Neige - Totem Araches-la-Frasse
Terminal Neige - Totem Hotel Araches-la-Frasse

Totem, Friendly Hotel Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 91 out of 137 reviews
Rating 8 - Good. 37 out of 137 reviews
Rating 6 - Okay. 6 out of 137 reviews
Rating 4 - Poor. 1 out of 137 reviews
Rating 2 - Terrible. 2 out of 137 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

Reviews

8/10 Good

Victoria

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location, food was delicious and lovely Mountain View’s from our room. Staff were inconsistent which made the service hit and miss. Overall would recommend
Stayed 7 nights in Dec 2025

10/10 Excellent

Roland

Liked: Cleanliness, property conditions & facilities
Friendly staff, great buffet, ski hire and spa facilities. A really enjoyable stay
Stayed 3 nights in Dec 2025

10/10 Excellent

Jasmine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2025

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Totem Hotel Flaine

The hotel was excellent, fantastic location and great facilities. We would definitely go again.
Stayed 4 nights in Feb 2025

10/10 Excellent

Caelia

Liked: Cleanliness, staff & service, property conditions & facilities
Super friendly
Stayed 1 night in Mar 2025

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Staff super helpful and location so convenient for ski lift & town centre
Stayed 3 nights in Mar 2025

10/10 Excellent

katherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay and everything on your doorstep. Would stay again!
Stayed 4 nights in Mar 2025

10/10 Excellent

Victoria

Stayed 4 nights in Feb 2025

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve been skiing for thirty years and this is the best hotel for a ski break that I’ve ever encountered- great location, excellent facilities, magnificent food and the friendliest staff.
Stayed 2 nights in Dec 2024

8/10 Good

paul

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were great very close to lifts and food was ok a little repetitive but decent enough
Stayed 5 nights in Mar 2024

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2024

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to ski out with ski lift almost directly across from ski room. Ski room has storage for your equipment, but bring a small lock with you. Breakfast at hotel was wonderful, as was the restaurant. Lots of food choices surrounding hotel as well
Stayed 4 nights in Feb 2024

10/10 Excellent

Greg

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Would recommend for a nice ski vacation. Would definitely stay here again
Stayed 4 nights in Dec 2023

10/10 Excellent

Christopher

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would recommend this hotel. The hotel staff are warm, welcoming, approachable, polite and eager to please. The breakfast was good, although the evening buffet wasn't to my taste. Still, you can't have everything!
Stayed 4 nights in Mar 2023

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2023

10/10 Excellent

Craig

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel Totem - Flaine Forum

Short break in Flaine. Hotel Totem is central located opposite a selection of restaurants and bars and about 50m from the main ski bubble. Trendy style bar and restaurant area looking out at the slopes. Very comfortable well equipped double room (with balcony). All staff were super helpful and nothing too much trouble. Excellent selection of cooked and continental breakfast options. Ski lockers conveniently located on the ground floor but they did get a little busy after 9am. Would definitely return.
View from 2nd Floor Double Room
Stayed 4 nights in Jan 2023

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service

Great location, good vibe.

We stayed during pandemic, so the hotel was exceptionally quiet. We like quiet, but this was a bit depressing.
Stayed 1 night in Dec 2021

10/10 Excellent

Harri

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect

Amazing place. Fantastic location- easy ski-in ski-out. Fantastic selection of food available each night. All staff were great too.
Stayed 3 nights in Mar 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient and pleasant hotel for a skiing holiday. Our room had a good amount of space and a lovely view. The food was tasty although it would be nice if main meal accompaniments were rotated as the same few were on offer every night. Thoroughly enjoyed the old-school arcade games in the bar area. Meal system was a bit confusing at first and occasionally drinks service at the table was a bit slow.
Stayed 4 nights in Feb 2020

8/10 Good

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location really close to ski lifts. Comfortable bar area and room was great although could do with some actual drawers in the bedrooms and some shelves in the bathroom.
Stayed 3 nights in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2020

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Loved it!

Fantastic hotel, great staff, excellent quality food, great location. If i had to be very picky: 1) king size bed was actually 2 singles pushed together, and mattress way too soft. 2) ski-in ski-out perhaps...but not snowboard in/out. 3) ski/boot room not heated so dont expect dry boots the next morning.
Stayed 4 nights in Jan 2020