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Best Western Atlanta Cumberland/Galleria Hotel

2.5 star property
Hotel near The Battery Atlanta in Smyrna

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Photo gallery for Best Western Atlanta Cumberland/Galleria Hotel

Lobby
Free daily buffet breakfast
Lobby
Lobby
Fitness facility

Reviews

7.0 out of 10
Good

Popular amenities

  • Pool
  • Housekeeping
  • Gym
  • 24/7 front desk
  • Parking included

Explore the area

View in a map
1200 Winchester Parkway, Smyrna, GA, 30080
  • Place, Cumberland Mall
    ‪3 min drive‬
  • Place, The Battery Atlanta
    ‪4 min drive‬
  • Place, Truist Park
    ‪4 min drive‬
  • Airport, Atlanta, GA (ATL-Hartsfield-Jackson Atlanta Intl.)
    ‪23 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Accessible, Bathtub

Premium bedding, desk, laptop workspace, blackout drapes

Standard Room, 2 Queen Beds, Accessible, Bathtub

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible, Non Smoking (Walk-in Shower)

Premium bedding, desk, laptop workspace, blackout drapes

Standard Room, 2 Queen Beds, Accessible, Non Smoking (Walk-in Shower)

7.8 out of 10
Good
(6 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking (Walk-in Shower)

Premium bedding, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Accessible, Non Smoking (Walk-in Shower)

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Premium bedding, desk, laptop workspace, blackout drapes

Standard Room, 2 Queen Beds, Non Smoking

7.0 out of 10
Good
(50 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Premium bedding, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Non Smoking

7.8 out of 10
Good
(31 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Premium bedding, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Accessible, Non Smoking

9.4 out of 10
Exceptional
(3 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking

Premium bedding, desk, laptop workspace, blackout drapes

Suite, 1 King Bed, Non Smoking

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 1 King Bed

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  • Pet-friendly
  • Free WiFi
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4.3 out of 5, Excellent, 655 reviews
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CA $235 total
includes taxes & fees
Oct 23 - Oct 24
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About the area

Smyrna

In Smyrna .Within 6 miles (10 km) of this Smyrna hotel, you'll find The Battery Atlanta and Truist Park. Chattahoochee River and Cumberland Mall are also within 6 miles (10 km).

What's nearby

  • Cumberland Mall - 3 min drive - 4.5 km
  • The Battery Atlanta - 4 min drive - 5.2 km
  • Cobb Galleria Centre - 4 min drive - 5.5 km
  • Truist Park - 4 min drive - 5.9 km
  • Coca-Cola Roxy Theater - 4 min drive - 5.5 km

Getting around

  • Bankhead Station - 18 min drive
  • Atlanta Peachtree Station - 22 min drive
  • Hartsfield-Jackson Atlanta International Airport (ATL) - 31 min drive

Restaurants

  • ‪Jim 'N Nick's Bar-B-Q - ‬3 min drive
  • ‪Krispy Kreme - ‬3 min drive
  • ‪Starbucks - ‬7 min walk
  • ‪Blue Moon Pizza - ‬9 min walk
  • ‪Jersey Mike's Subs - ‬16 min walk

About this property

Best Western Atlanta Cumberland/Galleria Hotel

Hotel near The Battery Atlanta in Smyrna
Best Western Atlanta Cumberland/Galleria Hotel offers its guests an outdoor pool and a 24-hour fitness center. A computer station is on site and WiFi is free in public spaces. Business amenities include a business center and a meeting room. Free breakfast is served daily. Event space at this hotel measures 1500 square feet (139 square meters) and includes a conference center. A vending machine, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Best Western Atlanta Cumberland/Galleria Hotel. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this Smyrna hotel.

  • 119 guestrooms or units
  • 5 levels
  • 2 buildings
  • 1500 sq ft of conference space
  • 139 sq m of conference space
  • Buffet breakfast (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Gift shop
  • Fireplace in lobby
  • Television in lobby
  • Elevator
  • Smoking in designated areas
  • Microwave in a common area
Best Western Atlanta Cumberland/Galleria Hotel offers 119 air-conditioned accommodations with coffee/tea makers and hair dryers. Beds feature premium bedding. Flat-screen televisions come with premium cable channels. Bathrooms include shower/tub combinations and complimentary toiletries.

This Smyrna hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

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  • Pet-friendly
  • Parking included
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Property amenities

Family friendly

  • Fenced pool
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Free in-room WiFi has a 1-device limit
  • Available in some public areas: Free WiFi

Parking and transportation

  • Onsite parking available only on request
  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Limited onsite parking (max 2 spaces per unit)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 9:00 AM

Things to do

  • 24-hour gym
  • Outdoor pool
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Braille/raised signage
  • Elevator (31 inch wide door)
  • Handrails in hallways (38 inches high)
  • Handrails in stairways (38 inches high)
  • Lever door handles
  • Phone accessibility kit
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (34 inches high)
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • Flat-screen TV with premium cable channels

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 2:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 AM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve rollaway/extra beds and onsite parking
This property accepts credit cards, mobile payments, and cash
Mobile payment options include: Google Pay, Apple Pay, and Samsung Pay
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Guests must contact this property in advance to reserve rollaway/extra beds and onsite parking. This property accepts Visa, Mastercard, American Express, Discover, cash, mobile payments, Google Pay, Apple Pay, and Samsung Pay.
    For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. Cashless payment methods are available for all transactions.

Daily housekeeping is included for stays of 6 nights or less. Limited housekeeping is provided for stays of 7 nights or more.

We should mention

  • The seasonal pool will open in May and close in September.
  • Children stay free in the same room as the parent or guardian when using existing bedding.
  • Guests may experience noise disturbance due to nearby construction work.
  • Free in-room WiFi has a 1-device limit.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Days Inn Hotel Smyrna
Days Inn Smyrna
Days Inn Smyrna Hotel
Days Smyrna
Red Roof Plus Smyrna Hotel
Red Roof Plus Smyrna

Best Western Atlanta Cumberland/Galleria Hotel Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 373 out of 1059 reviews
Rating 8 - Good. 239 out of 1059 reviews
Rating 6 - Okay. 152 out of 1059 reviews
Rating 4 - Poor. 122 out of 1059 reviews
Rating 2 - Terrible. 173 out of 1059 reviews

7.0/10

Cleanliness

7.6/10

Staff & service

6.6/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Yvonne, Summerville

Liked: Cleanliness
Disliked: Staff & service, amenities
Stayed 1 night in Sep 2025

10/10 Excellent

Xzavier

Stayed 1 night in Aug 2025

2/10 Terrible

Melisa

Stayed 3 nights in Aug 2025

2/10 Terrible

Melisa

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
This place is dirty the rooms smell of mildew they don’t change you linens everyday one of my beds had something that looked like urine or blood stains and I had to purchase sheets to sleep on the pillows are all old and worn out
Stayed 3 nights in Aug 2025

4/10 Poor

Kathleen

Travelled with group
Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Jul 2025

6/10 Okay

Walter

Liked: Property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Jul 2025

6/10 Okay

SHAAKIR

Stayed 2 nights in Jul 2025

4/10 Poor

RACHEL

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Dirty Experience

It was fine, elevator in the front didn’t work, had to use the one in the back of the building. Dirty carpet with a horrible smell on our floor 4th & the main entrance. The housekeeping sucked, they emptied garbage but didn’t make the beds with new linen. Our room smelled at first but eventually went away once we were in for a while. The whole place needs a deep cleaning for sure, guess that’s why the price is what it is during a major event in the city.
Stayed 3 nights in Jul 2025

4/10 Poor

Jose

Stayed 4 nights in Jul 2025

8/10 Good

Remick, Netherlands Vlaardingen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
⭐️⭐️⭐️⭐️⭐️ Great Stay! Clean room, comfy bed, and super friendly staff. Check-in was easy, and the location is perfect with food and shops nearby. Breakfast was simple but good. Great value — I’d definitely stay here again!
Stayed 4 nights in Jul 2025

6/10 Okay

Harold, The Bronx

Business traveller, Travelled with partner
Liked: Cleanliness
Disliked: Amenities
The room I was assigned had no working Wi-Fi. I was never able to connect, even after speaking with someone and explaining that I needed it for work. They told me I would be moved to another room, but that never happened. Very disappointing experience.
Stayed 2 nights in Jul 2025

6/10 Okay

Kimberly

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Was very hard to understand the person who was checking me in… elevator was down which was a bit inconvenient.. Had some plumbing issues with the shower backing up and toilet not fully flushing in restroom.. Testrooms downstairs were disgusting (fully loaded) Trash was overflowing in breakfast area, which no one seemed to care, as employees walked by and did nothing… Cleanliness was substandard- I would not stay here again..
Stayed 2 nights in Jul 2025

4/10 Poor

George

Disliked: Cleanliness, amenities, property conditions & facilities
By all appearances, the hotel seems fine. But it is poorly maintained. The main elevator in the lobby was out,; the pool was closed; the laundry was out of service; the bathtub wouldn't drain because the stopper was clogged and I had to remove it; the Internet service is basically nonexistent or at speed less than one megabyte per second; the business center computers. Do not connect to the Internet and are extremely slow. The business center printer was clogged up and in operative. The first room they put me in on the third floor smelled like smoke. The entire second and first floor smelled of damp, almost moldy. Multiple issues with getting my key card to work properly. Required multiple trips to the front desk on both days. Luggage carts were a few and I could not find one when checking out so I had to use the office chair from my room during checkout. The Internet itself is an entire problem. I could not get my personal computer to connect to the network; even one of the front desk people came up at night to try and couldn't do anything either. The breakfast was good, the room was generally clean, except the desk and dressers could have been wiped down as there was some sticky material all over them The bed and the pillows and the towels were all good as well as the housekeeping staff The hotel could definitely use some maintenance work and computer network upgrade. Staff was good, but it was obvious that they did not take pride and their work or the hotel
Stayed 2 nights in Jun 2025

8/10 Good

Derek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Carl

Stayed 1 night in Jul 2025

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Tajahnae

Stayed 1 night in Jun 2025

10/10 Excellent

shayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

6/10 Okay

Felicia

Liked: Staff & service
Disliked: Property conditions & facilities
Welcome was great. Although I needed 3 nights I booked one night to see if I liked as a solo female traveler. Property is old, door to get to my floor on 5 was not secure. Vagrants hanging around. I was in room 535 which was 2 rooms away from the exit. Lots of foot traffic throughout the night. Bed was comfortable. It took 45 minutes to connect to Wi-Fi which kept going in and out. Can't comment on breakfast since I only had OJ. Good for one night but won't be staying again.
Stayed 1 night in Jul 2025

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always a great stay at this location! Love this one.
Stayed 1 night in Jun 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay and perfect location! Will stay again when in Atlanta.
Stayed 2 nights in Jun 2025

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worst Western

The lobby and dining area were decent, but the overall stay was disappointing. The main elevator was out of order, and the only working one had an expired inspection certificate (Dec 2024) — a serious safety concern. For guests with mobility issues, that’s unacceptable. Cleanliness was also an issue. We were given stained towels twice, trash sat in hallways, and breakfast areas weren’t cleaned properly — food debris was swept into corners, and surfaces remained sticky. It seemed only two staff members were cleaning all three floors. Our room had hair in the sink, a loose faucet, poor water pressure, and flat, uncomfortable pillows. The halls also smelled like marijuana, which might not bother everyone, but it’s not ideal in a hotel setting. Staff was somewhat friendly, but it didn’t make up for the lack of safety and sanitation. I wouldn’t recommend this location. The property needs serious attention!
Out of code elevator
Stained shower curtain
Stayed 2 nights in Jul 2025

4/10 Poor

Matt

Stayed 1 night in Jul 2025

6/10 Okay

Verified traveller

Disliked: Cleanliness, room comfort
Stayed 3 nights in Jul 2025

10/10 Excellent

Moises

Stayed 3 nights in May 2025