4.8 out of 5

"Staff and management incredibly professional, gracious, attentive to your needs, both actual and perceived, pleasant and effective. From first greetin ... " More

By a verified traveller on Thu 23 Mar 2017

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Hotel Description

Family-friendly 5-star hotel near Queen Street Shopping District

Central Auckland getaway

Within a 10-minute walk of this Auckland Central Business District hotel, you'll find University of Auckland and Queen Street Shopping District. Auckland Ferry Terminal and Sky Tower are also within half a mile (1 km).

Luxury amenities

A full-service spa, an indoor pool, and a restaurant are all featured at this luxury hotel. Families will appreciate the onsite laundry facilities and supervised childcare. Enjoy the health club and perks like free WiFi.

Free WiFi, refrigerators

The 347 guestrooms feature thoughtful touches like bathrobes and slippers, while refrigerators and coffee/tea makers offer the conveniences of home. Other amenities include free WiFi, 24-hour room service, and flat-screen TVs with satellite channels.

Superior Room

Bed Count 1 King Bed Maximum Occupancy 2 Max
C$123 per night

Executive Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max


Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Apartment

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Junior Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Pullman Auckland ratings based on 10 Verified Reviews

Review Summary
4.8 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Pullman Auckland

Business (1)
5 out of 5

A Gem of a Find

Pros: Everything
Cons: Cannot think of a thing.
Location: Great location to universities, as well as the Central Business District, and to stores of all type and restaurants. Recommend.
Staff and management incredibly professional, gracious, attentive to your needs, both actual and perceived, pleasant and effective. From first greeting to last good bye. I have stayed at hotels where the Staff was exceptional, as here, but have stayed at precious few where management goes out of way to interact with guests and personally handle any need as management did at the Pullman. Got to hotel early and realized chances of room being ready, 4 hours before Check-In time and was prepared to check bags and start exploring, though very tired. As expected, after the Front Desk checked with Housekeeping, we were told that no room was presently available and received a very sincere apology for their not having an early room. After we checked bags, but before we had walked out, we were approached by a manager responsible for guest needs. She asked us to please wait a moment, got us some great cold water and after checking and speaking with others, advised that she had a room for us. What a treat to get into room and clean up before hitting the exploration trail. She also gave us complimentary wine vouchers and made sure our luggage got to our room, even came up to room to insure that we settled in and to offer any assistance that we might require. We saw her and other Front/Conceirge Staff often during our stay and in each case were addressed by our last name. While certainly not an inexpensive hotel, for what we received, the cost was well worth it. Great value.

Posted by , from Dallas, Texas on 23 Mar. 2017

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Comment from Hotel Management

28 Apr. 2017 by Liz

Dear Deg 1, Thank you so much for this lovely review. It was my absolute pleasure to look after you and I know after long travelling time a friendly face and assistance make all the difference. We hope to have the opportunity to welcome you back and look after you again in the future. Many thanks and very best wishes, Liz Grimmett Quality and Attitude Manager

5 out of 5

Excellent stay.

Pros: Free breakfast, Quiet
Stayed in a suite with my boyfriend. Service was awesome. We did have problems ordering a movie one night, but the staff was efficient in getting the problem solved! Would stay again in a heartbeat. Clean, comfortable and gorgeous view of the harbor.

Posted by , from US on 12 Apr. 2011

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5 out of 5

A great hotel in a great location.

Pros: Free Internet, Quiet
My friend and I stayed there for nearly a week in April of 2010. It was great. The hotel was nice, clean and had a great staff. It is located just a few blocks from the bay, so a lot of great activites and restaurants are in easy walking distance. It was a great hotal for a great value.

Posted by , from Omaha, NE on 4 Feb. 2011

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4 out of 5

Would stay again and I would recommend to my friends. Good location

Cons: No free Internet
We were met with the news that the hotel had been sold to another firm, but they honored our reservations, even upgrading us to a suite. Thankfully, we had prepaid so they took care of us. The front desk personnel were friendly and very helpful in arranging tours concellations for us. The hotel restaurant had exceptional food and wine choices. Since we were rained in our last night in Auckland, we chose to eat there and were very pleasantly surprised. The location was great and within walking distance of many attractions,including the shopping area of Queen's Street. The Hop on Hop off stop was just a short walk from the door of the hotel. We would definitely stay here again.

Posted by , from Shelby Twp, MI, USA on 3 Feb. 2011

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5 out of 5

It was a perfect home base for our five day stay.

Pros: Close restaurants, Quiet
The Hyatt Regency is so close to many downtown attractions, we rarely needed public transportation. We felt welcomed by every member of their staff and enjoyed the spa that is adjacent to the hotel. I would definately stay at this hotel again!

Posted by , from Chicago, Illinois on 3 Feb. 2011

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5 out of 5

A great place to stay

The Hyatt Regency was a wonderful hotel, in a great location, near shopping, easily accessible to the port, the ferry, the buses. We were within walking distance of almost everything we wanted to see. The staff was very helpful with directions and questions. The amenities were beautiful. Our suite was spacious and great. It overlooked Albert Park and had a beautiful view. We had complimentary fruit, wine and cake in our room a nice touch! The Hop on, Hop off bus was close by and a great way to travel the city. The food at the hotel was very expensive, so you would want to eat in the downtown area where there is a large variety of restaurants. I would recommend this hotel in a minute.

Posted by on 26 Dec. 2009

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5 out of 5

Hyatt Auckland

Great expereince. Room and king bed were very comfortable. Customer service outstanding. Manager was very responsive to an issue that came up during our stay. Although we weren't in the Viaduct area we could see the harbour from the room, which was very nice. Only negative was the cost of Internet per day, should be included in the price of the room, or the use of the busines center by guests should not incur a cost.

Posted by on 20 Oct. 2009

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5 out of 5

Very nice stay

Overnighted from the airport. Comfortable room. Wonderful bed! Conveniently located near downtown and adjacent to the university. Easy walking to restaurants and parks (but there are hills). Breakfast included anything you might want. Our only concern that, as swimmers, we would have preferred a warmer pool. We would stay again, especially at the low rate surprising for this nice a facility.

Posted by on 9 Mar. 2009

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4 out of 5

Overall, quite good

We arrived before check in time, but they found another room for us if we wanted it. It was near the elevator, and they said it may be noisy, but we heard nothing. The staff was very friendly and professional. They were helpful to first time visitors by offering points of interest, providing maps of downtown, arranging shuttle and cab service, and were just generally courteous. The location was perfect., about 3 blocks from Queen Street. It was close, but not so close that it was noisy outside the room. The only real downside was the price of the restaurant food. The breakfsats were good, but very, very expensive. All of the food was very expensive. The room itself was smallish, but nice. Good bed, clean room, all necessary amenities. We stayed on the 9th fllor and never heard anything but the wind and rain. The next time we go to Auckland, I expect we'll stay here again, but eat elsewhere.

Posted by on 15 Oct. 2007

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5 out of 5


The staff was superb. Beds were extremely comfortable and the pool and spa were awesome. If you can get the Regency Club continental breakfast and or'dorves, both are worth it. Location was across the street from the university and walking distance to shopping. (about 20-25 minutes from the Viaduct) We stayed here 2 nights and actually returned from Rotoura for 2 more nights. I have no negatives at all about this lovely hotel and their staff.

Posted by on 7 Oct. 2007

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Property Features

Pullman Auckland offers its guests a full-service spa, an indoor pool, and a health club. Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. A business center and limo/town car service are available. There are 16 meeting rooms available. A sauna, spa services, and a terrace are also featured at the luxury Pullman Auckland. Parking is available for a fee. This 5-star Auckland hotel is smoke free.

  • 347 guestrooms or units
  • 14 levels
  • 2 buildings
  • Built in 1968
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Elevator
  • No smoking on site


Available in all rooms: Free WiFi

Available in some public areas: Free WiFi


Valet parking (surcharge)


  • Airport: Auckland (AKL-Auckland Intl.) (20.8 km / 12.9 mi)
  • Train station: Auckland Britomart Station (0.8 km / 0.5 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Pullman Auckland offers 347 air-conditioned accommodations with minibars and laptop-compatible safes. Beds feature premium bedding. Flat-screen televisions come with satellite channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Rooms have partially open bathrooms. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries. This Auckland hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include hair dryers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.

  • Bathrooms are partially open
  • Minibar
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy full breakfast on weekdays from 6:30 AM to 10:30 AM and on weekends from 6:30 AM to 11:00 AM.

Tapestry Dining - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Omni Bar - Overlooking the garden, this bar specializes in international cuisine and serves light fare only. Open daily.

24-hour room service is available.

Spa Services

  • Number of treatment rooms 6
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Ayurvedic treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Sauna in spa
  • Reflexology
  • Sports massage
  • Detoxification wrap
  • Massages

Hotel Policies


  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is 18


  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for NZD 65.0 per stay.
  • Free cribs (infant beds)!


  • No pets allowed


Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Parking height restrictions apply


Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: NZD 32 for adults and NZD 30 for children (approximately)
  • Valet parking fee: NZD 45.00 per night (in/out privileges)
  • Rollaway bed fee: NZD 65.0 per stay
  • Onsite credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

You should know

  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National Rating

Qualmark® assigns an official star rating for accommodations in New Zealand. This Hotel property is rated 5 stars.

Official New Zealand Rating provided by Qualmark®

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.