For customer service, call us toll-free at 1-800-397-3342. For customers outside the US, please call 1-404-728-8787. International calling rates will apply.
"Staff and management incredibly professional, gracious, attentive to your needs, both actual and perceived, pleasant and effective. From first greetin
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Family-friendly 5-star hotel near Queen Street Shopping District
Heart of Auckland
Within a 10-minute walk of this Auckland Central Business District hotel, you'll find University of Auckland and Queen Street Shopping District. Auckland Ferry Terminal and Sky Tower are also within half a mile (1 km).
Luxury amenities
A full-service spa and an indoor pool are featured at this luxury hotel. Families will appreciate the onsite laundry facilities and supervised childcare. Enjoy the health club and perks like free WiFi.
Free WiFi, refrigerators
The 328 guestrooms feature thoughtful touches like bathrobes and slippers, while refrigerators and coffee/tea makers offer the conveniences of home. LED TVs come with satellite channels, and other amenities include free WiFi and room service.
Pullman Auckland Hotel & Apartments ratings based on 1 Verified Reviews
Review Summary
5.0
out of 5
5.0 out of 5.0
Room cleanliness5.0 out of 5.0
Service & staff5.0 out of 5.0
Room comfort5.0 out of 5.0
Hotel condition5.0 out of 5.0
Guest reviews for Pullman Auckland Hotel & Apartments
Business (1)
5 out of 5
A Gem of a Find
Pros:Everything
Cons:Cannot think of a thing.
Location:Great location to universities, as well as the Central Business District, and to stores of all type and restaurants. Recommend.
Staff and management incredibly professional, gracious, attentive to your needs, both actual and perceived, pleasant and effective. From first greeting to last good bye. I have stayed at hotels where the Staff was exceptional, as here, but have stayed at precious few where management goes out of way to interact with guests and personally handle any need as management did at the Pullman. Got to hotel early and realized chances of room being ready, 4 hours before Check-In time and was prepared to check bags and start exploring, though very tired. As expected, after the Front Desk checked with Housekeeping, we were told that no room was presently available and received a very sincere apology for their not having an early room. After we checked bags, but before we had walked out, we were approached by a manager responsible for guest needs. She asked us to please wait a moment, got us some great cold water and after checking and speaking with others, advised that she had a room for us. What a treat to get into room and clean up before hitting the exploration trail. She also gave us complimentary wine vouchers and made sure our luggage got to our room, even came up to room to insure that we settled in and to offer any assistance that we might require. We saw her and other Front/Conceirge Staff often during our stay and in each case were addressed by our last name.
While certainly not an inexpensive hotel, for what we received, the cost was well worth it. Great value.
Posted by Deg1, from Dallas, Texas on 23 Mar. 2017
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Comment from Hotel Management
28 Apr. 2017
by Liz
Dear Deg 1,
Thank you so much for this lovely review. It was my absolute pleasure to look after you and I know after long travelling time a friendly face and assistance make all the difference. We hope to have the opportunity to welcome you back and look after you again in the future.
Many thanks and very best wishes,
Liz Grimmett
Quality and Attitude Manager
Pullman Auckland Hotel & Apartments offers its guests a full-service spa, an indoor pool, and a health club. Public spaces have free WiFi. A business center and limo/town car service are available. There are 16 meeting rooms available. A sauna, spa services, and a terrace are also featured at the luxury Pullman Auckland Hotel & Apartments. The hotel can provide concierge services and wedding services. For a fee, parking is available. This 5-star Auckland hotel is smoke free.
328 guestrooms or units
14 levels
2 buildings
Built in 1968
Childcare (surcharge)
Poolside lounge chairs
Conference center
Business facilities
Dry cleaning
Self-service laundry
Front desk (24 hours)
Express check-in
Express check-out
Staff is multilingual
Storage area for luggage
Front-desk safe
Car service
Tour and ticket information
Concierge
Wedding services available
Terrace
Newspapers in lobby (free)
Television in lobby
Bellhop
Elevator
No smoking on site
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Parking
Valet parking (surcharge)
Transport
Airport: Auckland Intl. Airport (AKL) (27.9 km / 17.4 mi)
Train station: Auckland Britomart Station (0.7 km / 0.4 mi)
Parking: Valet parking available for a surcharge
Room Amenities
Pullman Auckland Hotel & Apartments offers 328 accommodations with laptop-compatible safes and complimentary newspapers. Beds feature premium bedding. 49-inch LED televisions come with satellite channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Rooms have partially open bathrooms. Bathrooms include bathtubs or showers, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested.
Bathrooms are partially open
In-room dining (limited hours)
HD television
Satellite channels
Refrigerator
Coffee maker
Luxury bedding
Hypo-allergenic bedding
Bathtub or shower
Cribs (free)
Housekeeping (daily)
Newspapers (free)
Hair dryer
Laptop safe
Bathrobes
Slippers
Toiletries (free)
Telephone
Iron and ironing board
Desk
Climate control (air conditioning)
Connecting rooms available
Food & Drink
Room service (during limited hours) is available.
Spa Services
Number of treatment rooms 6
Couples treatment rooms
Manicures and pedicures
Body wraps
Body treatments
Body scrubs
Facial treatments
Aromatherapy treatments
Ayurvedic treatments
Hot stone massage
Deep tissue massage
Swedish massage
Prenatal massage
Sauna in spa
Reflexology
Sports massage
Detoxification wrap
Massages
Hotel Policies
Check-in
Check-in time starts at 3 PM
Check-in time ends at anytime
Minimum check-in age is: 18
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Check-out
Check-out by 11 AM
Payment types
Children and extra beds
Children are welcome.
Kids stay free! Children stay free when using existing bedding.
Rollaway/extra beds are available for NZD 65.0 per night.
Free cribs (infant beds)!
Pet Policy
No pets allowed
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.Contactless check-out is available.Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.The property affirms that it follows sanitization practices of ALLSAFE (Accor Hotels) guidelines.
Staff temperature checks are conducted regularly
Temperature checks are available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Property is cleaned with disinfectant
Staff wears personal protective equipment
Protective clothing is available to guests
Masks are available to guests
Gloves are available to guests
Shield between guests and staff in main contact areas
Property does not follow sanitization practices of any association
Guests are provided with free hand sanitizer
Staffed front desk
Social distancing measures are in place
Contactless check-in is not available
Property follows a brand or regulatory agency's sanitization guidelines Bureau Veritas (Accor Hotels)
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are available
Individually-wrapped food options are available for breakfast
Individually-wrapped food options are available for lunch
Parking height restrictions apply
Individually-wrapped food options are available for dinner
Individually-wrapped food options are available through room service
Debit cards
No gap period between guest stays
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Covered valet parking fee: NZD 45.00 per night (in/out privileges)
Early check-in is available for a fee (subject to availability, amount varies)
Late check-out is available for a fee (subject to availability, amount varies)
Rollaway bed fee: NZD 65.0 per night
Credit card charges are subject to a surcharge of 2 percent
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Auckland Pullman
Pullman Auckland
Pullman Hotel Auckland
Pullman Auckland Hotel
Pullman Auckland Hotel Auckland Central
Pullman Auckland New Zealand
Auckland Hyatt Regency
Pullman Auckland
Pullman Auckland & Apartments
Pullman Auckland Hotel & Apartments Hotel
Pullman Auckland Hotel & Apartments Auckland
Pullman Auckland Hotel & Apartments Hotel Auckland
You should know
Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
National Rating
Qualmark® assigns an official star rating for accommodations in New Zealand. This Hotel property is rated 5 stars.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
