I have no complaints about the hotel. It was clean, staff was friendly, and breakfast was hot and fresh. However, I did experience an issue during my stay. I reserved and paid in full for a king bed suite. When I arrived at 6pm, 3 hours after check-in, I was given a two queen bed suite. The front desk staff said that my reservation had been changed because the hotel was full. This was very upsetting because I did not receive any type of notification. I was told to contact Hotels.com to resolve the issue, which I did. I spoke with an agent for a few minutes, was placed on hold for another 10+ minutes, and then the call discounted. At that point I was exhausted and frustrated. I just wanted to check-in to my room and get some rest after a long day of traveling. The agent did call back with 2 options, move to a different hotel or get a refund.