2/10 Terrible
Acienda
Travelled with partner
4 Dec 2023
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is NOT up to date. There ARE MOLDS and STAINS on the walls, bed sheet and bed frames. After finding lots of mold in the bathroom walls, I explain to the front desk I cannot stay in the hotel and would like a refund since I booked the hotel a couple hours prior. Staff told me to contact Expedia for the refund and that they’ll also move me to another room. I never asked to be upgraded but they upgraded me. The new room also have stains and mold. I woke up the next day and was SICK! Mind you, it was my 1st day on my vacation. I was pissed off, packed my stuff and checked out. Staff assured me I would get my refund once Expedia released it to them. They even checked me out on their system and said everything is fine. I had to book another new hotel (so much cleaner and nicer)! Now I’m fighting for my refund back and they’re unwilling to cooperate saying they never agreed to refund me! What a piece of crap hotel. If you don’t mind sleeping with molds and stains, then sleep here! Otherwise, avoid at all cost!!
*FALSE ADVERTISEMENT HOTEL*
Acienda
Stayed 8 nights in Nov 2023