2/10 Terrible
karl
10 Feb 2024
Disliked: Staff & service, property conditions & facilities
First of all the first room 301 had water problems causing a constant loud noice like the horn on an ocean liner. When we complained they sent an incompetent guy to fix it which did not. Called again, he was back had no idea how to fix it. Then the duty manager comes up to say they are fully booked. I told i want my money back and she said take it up with expedia. Then she comes up with another room on the 4th floor. Air conditioning was not working. She comes up to check and then the incompetent guy up who to shout at my wife in thai. I didn't know what was going on. After he left she told me was fearful that he was going to punch her. We called the duty mgr and she came to the room. She could see we had no air conditioning. My wife told her in thsi howvthe staff guy threatened her. I told she needs to terminate that guy for his militant actions against my wife. In the mean timevi went on line and booked a cheap hotel nearvthe airport since i had to check in at 0430 for an international flight. I finally got to the newly booked hotel abd into bed by almost midnight and had to get up at 0330am. Thecduty mgr came to us agn and said she fpund another room in the hotel but i had already paid at bookingbfor the orher hotel at the airport. The duty mgr has my wifes mobile number and will have the hotel owner call her today to discuss what happened.
Another note the first room 301n was just above a string of bars, massage places and prostitutes running are.Very
karl
Stayed 1 night in Feb 2024