2/10 Terrible
Suraj
Travelled with family and small children
Aug 7, 2025
Disliked: Cleanliness
I usually don’t leave reviews, but I’m making an exception because I was extremely disappointed with our stay at Arolla Chalet D, Big White Mountain, BC.
We booked this property over the August Long Weekend. we chose Big White only because this listing advertised a hot tub – we thought the kids would enjoy it in the evenings.
Unfortunately, the hot tub was unusable. On the first night, it was full of black sludge. The listing said it would be “checked before, during, and after” the stay, but no one came until day 3 to drain it. It was finally refilled on day 4, but the water temperature was only 67° – far from usable. We lost all 4 nights of hot tub use. The hosts initially acknowledged the issue and mentioned a refund, but after checkout, they stopped responding completely.
Parking was another headache. The chalet sleeps 9, but only has 1 spot. We were 6 people in 2 cars and were shocked to learn street parking wasn’t allowed. It caused stress every day.
Other issues: many small plates were chipped, and basic maintenance was lacking. The place didn’t feel cared for, especially given the price.
We booked for the hot tub. It didn’t work. Add the parking mess and poor upkeep – this stay was a complete letdown. Not recommended for families or groups. Look elsewhere.
Suraj
Stayed 4 nights in Aug 2025