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PHÖNIX Hotel

4.0 star property
Enjoy the spa at this 4-star Bergneustadt hotel

Choose dates to view prices

Photo gallery for PHÖNIX Hotel

Exercise/lap pool
Bar (on property)
Front of property
Exterior
Reception

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Gym
  • Bar
  • 24/7 front desk
  • Pool
  • Spa
  • Parking included

Explore the area

View in a map
Am Räschen 2, Bergneustadt, 51702
  • Place, Bergisches Land Nature Park
    ‪1 min walk‬
  • Place, Aggertalsperre
    ‪17 min walk‬
  • Place, Cologne Cathedral
    ‪56 min drive‬
  • Airport, Cologne (CGN-Cologne - Bonn)
    ‪49 min drive‬

Room options

View all photos for Standard Single Room

Standard Single Room

Standard Single Room

8.4 out of 10
Very good
(6 reviews)
  • 17 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Double Room

In-room safe, desk, laptop workspace, soundproofing

Standard Double Room

  • 20 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Comfort Double Room, Park View

Comfort Double Room, Park View

Comfort Double Room, Park View

8.0 out of 10
Very good
(1 review)
  • 20 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Family Triple Room

Family Triple Room

Family Triple Room

8.0 out of 10
Very good
(1 review)
  • 23 sq m
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Family Quadruple Room

Family Quadruple Room

Family Quadruple Room

  • Sleeps 4
  • 1 King Bed and 1 Large Twin Sofa Bed

View all photos for Deluxe Double Room, Park View

In-room safe, desk, laptop workspace, soundproofing

Deluxe Double Room, Park View

10.0 out of 10
Exceptional
(1 review)
  • Park view
  • Sleeps 3
  • 1 King Bed

About the area

Bergneustadt

In Bergneustadt .You'll be within half a mile (1 km) of Bergisches Land Nature Park and 2 miles (3 km) of Aggertalsperre with a stay here. Also, Lieberhausen Church is within 3 miles (5 km) and Gumbala Water Park is within 6 miles (10 km).

What's nearby

  • Bergisches Land Nature Park - 1 min walk - 0.0 km
  • Aggertalsperre - 17 min walk - 1.5 km
  • Cologne Trade Fair Grounds - 53 min drive - 65.0 km
  • LANXESS Arena - 53 min drive - 65.6 km
  • Cologne Cathedral - 56 min drive - 67.9 km

Getting around

  • Gummersbach Station - 16 min drive
  • Cologne - Bonn Airport (CGN) - 52 min drive

Restaurants

  • ‪Star - ‬4 min drive
  • ‪Selammm Döner - ‬17 min walk
  • ‪Schwarzenberger Hof - ‬4 min drive
  • ‪Rengser Mühle - ‬10 min drive
  • ‪Pizza 49 Daro - ‬3 min drive

About this property

PHÖNIX Hotel

Enjoy the spa at this 4-star Bergneustadt hotel
PHÖNIX Hotel offers its guests a full-service spa, an indoor pool, and a sauna. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

A fitness center, spa services, and a terrace are also featured at the business-friendly PHÖNIX Hotel. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this 4-star Bergneustadt hotel.

  • 58 guestrooms or units
  • Meeting rooms
  • Deli
  • Charging station for electric cars
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Pool or billiards table
  • Terrace
  • Garden
  • Outdoor picnic space
  • Newspapers for purchase
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue
PHÖNIX Hotel offers 58 accommodations with laptop-compatible safes and bathrobes. Accommodations offer separate sitting areas and include desks. 20-inch flat-screen televisions come with satellite channels.

Bathrooms include showers, slippers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include hot stone massages, facials, body treatments, and manicures and pedicures.

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  • Parking included
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includes taxes & fees
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Property amenities

Family friendly

  • Indoor pool
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Roundtrip airport shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Billiards/pool table
  • Full-service spa
  • Gym
  • Indoor pool
  • Playground
  • Sauna
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • 20-inch flat-screen TV with satellite channels

Bedroom

  • Bedsheets provided

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Limited room service

More

  • Desk
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

This property is closed from December 31 2025 to January 1 2026 (dates subject to change).

Access methods

Staffed front desk

Pets

  • Pets: EUR 15 per pet, per night
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are available for EUR 15.0 per stay.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: EUR 15 per pet, per night
  • Service animals are exempt from fees
  • Crib (infant bed) fee: EUR 15.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and debit cards. Cash is not accepted. 

National rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 4 stars.

Property is also known as

PHÖNIX Hotel Bergneustadt
PHÖNIX Bergneustadt
PHÖNIX Hotel Hotel
PHÖNIX Hotel Bergneustadt
PHÖNIX Hotel Hotel Bergneustadt

PHÖNIX Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 63 out of 146 reviews
Rating 8 - Good. 65 out of 146 reviews
Rating 6 - Okay. 12 out of 146 reviews
Rating 4 - Poor. 4 out of 146 reviews
Rating 2 - Terrible. 2 out of 146 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Timothy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good reliable hotel on a hill. Not convenient without driving
Stayed 2 nights in Sep 2024

10/10 Excellent

David

Stayed 2 nights in Jan 2023

10/10 Excellent

Rue

Stayed 1 night in Mar 2020

6/10 Okay

Florian

Travelled with family
Liked: Cleanliness
Didn't luje the roon assifned, evej if ir was booked it 3 months ago! It was a room adjusted to the needs of a physically challenged person and i know fron our own experience what that looks like. But it was my wife's and my anniversary trip and it was at least depressing... The view was towards some interior backyard, on the ground level. Nothing memorable about it.
Stayed 4 nights in Aug 2019

8/10 Good

Vernon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really helpful staff,clean and friendly hotel
Stayed 4 nights in May 2018

8/10 Good

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely views from the room and restaurant. Staff very friendly and check in was quick and easy.
Stayed 1 night in May 2018

10/10 Excellent

Vernon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Stefanie

das Personal, das Essen inkl Frühstück, das Schwimmbad, das Zimmer = top nur das Bett war mir persönlich zumindest zu weich
Stayed 1 night in Aug 2025

10/10 Excellent

Stefan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bestes Hotel in der Umgebung

Gute Betten, hervorragendes Internet
Stayed 4 nights in Aug 2025

4/10 Poor

Christoph

Stayed 1 night in Jun 2025

8/10 Good

Andreas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities

Alles gut, sehr gutes Frühstück!

Stayed 2 nights in Jun 2025

10/10 Excellent

Sigrid

Stayed 2 nights in May 2025

6/10 Okay

Christine

Business traveller, Travelled with partner
Tolle Aussicht- sehr nettes & bemühtes Personal
Stayed 1 night in May 2025

10/10 Excellent

Sandra

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Schöne ruhige Lage für eine Auszeit. Netter Wellness Bereich. Gutes Frühstück
Stayed 1 night in May 2025

10/10 Excellent

Lars

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Alles Topp! Sehr nettes Personal!
Stayed 3 nights in Apr 2025

8/10 Good

Dr. Sad

Travelled with partner
Liked: Amenities
Sehr gut
Stayed 2 nights in Mar 2025

8/10 Good

Jan-Hendrik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

8/10 Good

Andreas

Stayed 1 night in Mar 2025

10/10 Excellent

Raik

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Würde ich wieder buchen
Stayed 2 nights in Mar 2025

10/10 Excellent

Kurt

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Niks op aan te merken. Leuk verblijf, lekker eten en een goed bed. Sauna en zwembad zijn proper.
Stayed 1 night in Mar 2025

2/10 Terrible

Alain

Stayed 2 nights in Jan 2025

10/10 Excellent

Elmar

Stayed 1 night in Feb 2025

8/10 Good

Birgit

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Traumhafter Spa-Bereich, traumhafte Aussicht Bettdecke war im Februar leider zu dünn für mich
Stayed 1 night in Feb 2025

8/10 Good

Claus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2025