Radford Inn offers its guests a children's pool, an indoor pool, a hot tub, and a 24-hour fitness center. Public spaces have free WiFi. A business center and meeting rooms are available. Free breakfast is served. Radford Inn also features a picnic area, complimentary newspapers in the lobby, and room service (during limited hours).
Nothing worked properly (our door didn't lock, the a/c didn't work, hair dryer didn't work) and the facilities were really run down. The breakfast was of very poor quality.
The check-in process was great, friendly staff person and provided all the information I needed for the stay. After that though it went downhill. the room was clean at first glance, but after that, I realized it was not that clean. The air filters were dirty. The HVAC unit sounded and looked like it hadn't been cleaned in years. The paint looked like it was covering up other issues. Things were broken in the bathroom and room. The free breakfast was just that. I definitely felt that they were trying to promote themselves as a high-end Quality Inn, but instead, it appeared that they had opened before the building was ready. Not that many people there so I am not sure why they didn't just fixed rooms one at a time and put guest in the finished room.
The breakfast was decent. The bed pillows were just throw pillows with pillow cases. They were very small. If anything, Iâd suggest the hotel invest in some real pillows.
Also, some staff were inspecting the halls at 5 am on a Sunday and were kind of loud. Wouldâve been nicer if I had not been woken up so early
The immediate issue was that this place was booked under the name Best Western, but the address sent to me to a Quality Inn and I thought we were lost. We werenât, they just need to update their information! The first night we were there, the air conditioner broke and by the next day it was making an awful and loud sound so we had to change rooms. Additionally in the first room, the bedding and the (white) washcloths were stained and simply looked dirty. The next day I was going to take my children swimming, but the indoor pool was disgusting and I refused to let them get into it. I was terribly disappointed in this hotel.
Our room smelled like smoke so badly that we checked out by 3 AM. The pillows, sheets, blankets and towels all smelled horrible too. We got zero sleep. When we first checked in, the receptionist told there were no other rooms available, but another couple checking in were offered their choice of 2 rooms. The receptionist that checked us out that night told us that there had been other rooms available.
This is a decent hotel that we have stayed at a few times. Better than I expected from a budget chain, though it recently changed owners. Letâs see if it keeps up the standard.
It's a nice hotel. For the price. I will stay there again. one thing I did not appreciate was not be allowed to check in even 30 minutes early. I was exhausted they had rooms ready and they still wouldn't let me check in. But I will stay there again
The nightstand was dirty from someone elseâs drinks. Obviously hadnât been wiped ... for quite some time as the clock there was dusty. Look down and the carpet obviously hasnât been vacuumed. Pieces of ramen noodles on the counter by the bathroom sink, so that hasnât been wiped either. Toilet rim has black stuff in it. Tub is gray and pink where it should be white. Shower curtain has brown stains in multiple places. Mold on the wall near the sink and toilet. ... I understand itâs not a luxury hotel, but theyâre not even doing the basics to clean up in between guests. I can assume all they do is change the sheets and towels for the next people ?? At least I hope they did that much ... staff upon checkin was unprepared / unprofessional. At least 3 housekeeping staff were on break/eating/chatting with the front desk clerk who had poor personal hygiene/appearance and no uniform or work clothes (was wearing greasy hair in a messy bun and a black hoodie). She shouted down the hall to a manager to ask what rooms were ready. He seemed to act like this was all normal.... theyâre under renovation but none of what Iâm complaining of has anything to do with that. I will sooner stay in another town completely than at this hotel again GROSS