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Mercure bh Retiro

4.0 star property
4-star hotel near Andino Shopping Center

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Photo gallery for Mercure bh Retiro

Reception
Property video
Front of property
Standard Room
Reception

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Free WiFi
  • Business services
  • Laundry
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
Calle 80 N. 10 -11, Bogotá
  • Place, Andino Shopping Center
    ‪3 min walk‬
  • Place, El Retiro Shopping Centre
    ‪3 min walk‬
  • Place, 93 Park
    ‪5 min drive‬
  • Airport, Bogotá (BOG-El Dorado Intl.)
    ‪24 min drive‬

Room options

View all photos for Standard Room

Standard Room

Standard Room

8.6 out of 10
Excellent
(33 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

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About the area

Bogotá

Zona Rosa stay.With a stay at this Zona Rosa hotel, you'll be within half a mile (1 km) of Andino Shopping Center and 2 miles (3 km) of 93 Park. Movistar Arena and Estadio Nemesio Camacho are also within 3 miles (5 km).

What's nearby

  • Andino Shopping Center - 3 min walk - 0.3 km
  • El Retiro Shopping Centre - 3 min walk - 0.3 km
  • Atlantis Plaza Shopping Mall - 3 min walk - 0.3 km
  • Clínica del Country - 8 min walk - 0.7 km
  • 93 Park - 5 min drive - 1.8 km

Getting around

  • Estación Usaquén Station - 13 min drive
  • La Sabana de Bogotá Station - 27 min drive
  • El Dorado Intl. Airport (BOG) - 37 min drive

Restaurants

  • ‪Pizzardi Artigianale - ‬3 min walk
  • ‪La Biferia Steak House - ‬2 min walk
  • ‪chin chin - ‬1 min walk
  • ‪Arigato - ‬2 min walk
  • ‪Fulanitos - ‬2 min walk

About this property

Mercure bh Retiro

4-star hotel near Andino Shopping Center
WiFi is free in public spaces. A 24-hour business center and coworking spaces are available. A shuttle from the hotel to the airport (available 24 hours) is available for a fee. Mercure bh Retiro also features tour/ticket assistance, dry cleaning/laundry services, and a front-desk safe.

This 4-star Bogotá hotel is smoke free.

  • 53 guestrooms or units
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Front-desk safe
  • Tour and ticket information
  • Elevator
  • No smoking on site
Mercure bh Retiro offers 53 accommodations with minibars and safes. 43-inch flat-screen televisions come with cable channels.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and hair dryers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour airport drop-off shuttle (surcharge)
  • Onsite parking available only on request
  • Onsite parking options include a garage

Food and drink

  • Daily continental breakfast available 6:00 AM to 9:00 AM for a fee: COP 40,000 for adults and COP 40,000 for children

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • 43-inch flat-screen TV with cable channels

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Minibar

More

  • Desk
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Mercure bh Retiro

Children and extra beds

  • Children are welcome.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay the following charge at the property: Colombia Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption applies only to tourist package bookings (accommodation plus other travel services).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately COP 40000 for adults and COP 40000 for children
  • Airport shuttle fee: COP 91000 per vehicle (maximum occupancy 4)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Guests must contact this property in advance to reserve onsite parking. This property accepts Visa, Mastercard, debit cards, and cash.

We should mention

  • Visitors traveling with a child may be required by the property to present the following documents: At check-in, parents traveling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Columbian citizens). If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be obligated to present a notarized consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Mercure bh Retiro Hotel
Mercure bh Retiro Bogotá
Mercure bh Retiro Hotel Bogotá

Mercure bh Retiro Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 192 out of 296 reviews
Rating 8 - Good. 73 out of 296 reviews
Rating 6 - Okay. 17 out of 296 reviews
Rating 4 - Poor. 3 out of 296 reviews
Rating 2 - Terrible. 11 out of 296 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities
Clean Room. Great Staff
Stayed 1 night in Dec 2025

10/10 Excellent

Adelaida

Stayed 2 nights in Dec 2025

6/10 Okay

Dean

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
The hotel was very nice. Seemed newly renovated. We had some issues with our room and they moved us to another room. A couple things I would note: - there is no heat in the rooms. When we were on the 2nd floor we found it cold. It was warmer when we moved to the 7th floor - I found staff’s attention to detail lacking. We had to move rooms because the shower overflowed, even after we asked it be fixed. There were a number of things loose/not working in our room, which implies the staff do not feel accountable for the hotel’s upkeep. Even when they changed our room, the safe had to be fixed in the new room - breakfast Buffett was lightly stocked. Some things ran out even 60-90 minutes before the end of service and were not replenished (eg yoghurt, cheese)
Stayed 7 nights in Nov 2025

10/10 Excellent

Luis

Stayed 1 night in Dec 2025

10/10 Excellent

Luis

Stayed 2 nights in Dec 2025

10/10 Excellent

Alfred

Stayed 1 night in Dec 2025

10/10 Excellent

Luis

Stayed 1 night in Dec 2025

10/10 Excellent

Virginia

Stayed 3 nights in Nov 2025

10/10 Excellent

Luis

Stayed 1 night in Nov 2025

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely spot in a quiet neighborhood but walking distance to bars & restaurants. Very kind staff and clean hotel rooms. A good choice to stay in Bogota!
Stayed 2 nights in Nov 2025

10/10 Excellent

RONY

Liked: Cleanliness, amenities, property conditions & facilities
.
Stayed 2 nights in Oct 2025

10/10 Excellent

Arturo

Liked: Cleanliness, amenities, property conditions & facilities
great hotel
Stayed 1 night in Nov 2025

10/10 Excellent

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, cozy hotel and excellent location. No air conditioning
Stayed 3 nights in Oct 2025

10/10 Excellent

Saravanabavan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Stayed 2 nights in Oct 2025

10/10 Excellent

Carmen

Stayed 3 nights in Oct 2025

10/10 Excellent

Adelaida

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

CARLOS

Stayed 3 nights in Aug 2025

10/10 Excellent

Jenifer

Liked: Cleanliness, staff & service, property conditions & facilities
ss
Stayed 2 nights in Apr 2025

10/10 Excellent

jordy justice

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent
Stayed 7 nights in Jul 2025

6/10 Okay

Christian

Liked: Cleanliness
Disliked: Staff & service
Did not let you know about tax refund for tourists? Overcharge for essentials such toothpaste or toothbrush.
Stayed 1 night in Jul 2025

6/10 Okay

Geronimo

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
I specifically paid and requested a twin room with 2 beds. I was charged for a two bed room. I got something else, and was charged additional for the room I had already paid for.
Stayed 2 nights in Aug 2025

10/10 Excellent

Santiago

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and comfy
Stayed 2 nights in Jul 2025

10/10 Excellent

Santiago

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El servicio es BUENÍSIMO
Stayed 2 nights in Jul 2025

10/10 Excellent

Samuel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable place to stay especially for the price.
Stayed 3 nights in Jul 2025

10/10 Excellent

Haydeé

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Increíble lugar para quedarse por negocios

Me gustó mucho lo amable que eran, desde el personal de lobby hasta el de limpieza, el de cocina. Todo muy ordenado, ecológico y limpio. Excelente ubicación y con lo necesario para una estadía de 1 semana como la mia.
Stayed 7 nights in Jul 2025