For customer service, call us toll-free at 1-800-397-3342. For customers outside the US, please call 1-404-728-8787. International calling rates will apply.
Within 6 miles (10 km) of this resort, you'll find Le Meridien Beach and Coral Gardens. Mt. Otemanu and Matira Beach are also within 6 miles (10 km).
Poolside dining
This luxury resort features a private beach, a full-service spa, and 4 restaurants. Enjoy beachfront dining and relax with sun loungers and beach umbrellas. Families will appreciate the free kid's club, onsite laundry facilities, and in-room childcare.
Soaking tubs, free WiFi
Boasting deep soaking bathtubs, the 90 guestrooms also offer free WiFi and furnished balconies or patios. LCD TVs come with cable channels, and other amenities include living rooms and 24-hour room service.
The St. Regis Bora Bora Resort ratings based on 3 Verified Reviews
Review Summary
3.7
out of 5
3.5 out of 5.0
Room cleanliness1.0 out of 5.0
Service & staff3.0 out of 5.0
Room comfort4.0 out of 5.0
Hotel condition0.0 out of 5.0
Guest reviews for The St. Regis Bora Bora Resort
1 out of 5
I might never go back to starwoods
Pros:Quiet
Cons:Nothing close, Poor breakfast, personnel
I went on my honeymoon to the St. Regis Bora Bora and here are the problems I had. When I called customer service about the complaints, they told me that they would reimburse me the trip in Starwood Points so that I could get an equivalent Category 7 Overwater Bungalow trip. 7 months later when I tried to make the trip, I find out that the points that they gave me would only get me 1-2 nights in an equivalent room in a Category 7. I have to say I am very dissatisfied with their staff/customer service. I even tried calling their corporate offices and they just lied or said they can't do anything. I had the worst experience. Hope this helps other people when dealing with the "wonderful" Starwood employees. Not sure if I would ever grace their doors again!!!
1. St Regis did not know we were arriving when we did. They did not have anyone available at the St. Regis podium at the Bora Bora Airport. We got lucky that one of the other resort's staff located someone for us, otherwise we would have been stranded at the airport.
2. Our room was not ready when we reached the resort. We had asked for Villa 229 or any villa around there, but received Villa 204 which was located in another part of the resort.
3. When we reached the villa, we found that there were lights that didn't work, tiles that were cracked and missing, the rain shower was not working properly, and the toilet had a dead bolt that was missing.
4. We had to request turn down service and house keeping almost every day because they did not show up on their own.
5. We requested on numerous occasions for new glasses but never received them.
6. One of the sinks never had a bar of soap throughout the week that we were there.
7. We did not have a St. Regis bag in our room like everyone else received.
8. They left old ice buckets and champagne glasses on our table without replacing them with clean ones until the last day of our stay.
9. Breakfast and dinner service was horrible at Te Pahu. It seemed that staff wasn't sure what to do. We would receive our water and tea when we were almost finished with our meal (we had leisurely meals which were approximately an hour long). They were extremely slow.
10. At the sushi restaurant, we had a waitress that did not know anything about sushi. She did not understand our orders. She had to continuously go and ask someone else our questions.
11. We signed up for the Polynesian buffet and show because we were told that only people who signed up for it were able to participate. We told the concierge that my wife was vegetarian and we were told that everything would be taken care of. When we got to the buffet, we were seated behind others and had our view obstructed by a big pole while people who were sitting at the bar were able to watch the show for free and were allowed to move chairs so that they had the best seats in the house. Also, when we got to the buffet, the staff did not know what dishes if any were vegetarian. My wife was then given a plate of grilled vegetable (approximately $40) and a Caprese salad ($30) which was served to her after everybody else had finished their meals and the show starting.
12. We had the Honeymoon picnic which was supposed to be romantic. Instead, what we got was a nightmare. We were taken to the island where they handed us paper bags with box lunches. The staff then left with the canoe. They didn't mention when they would be back. There was no one to serve us. We didn't even have our table set up for us, I guess it was assumed that we would just do it ourselves. The table was too small for our food. When we were finished, we had no way off the island. We waved and screamed at the staff at the resort who completely ignored us. I than had to go swimming across the channel in my designer clothes to find a canoe so that I could go back and bring my wife to the resort safely. During this endeavor, my pinky nail was severed in half and bleeding profusely (it still is healing almost 3 weeks after the injury). Now I am an ob/gyn who delivers babies and does major surgery, and this injury makes it very hard to do either. When we asked to see the manager, we were directed to an assistant manager who assured us that we would talk to the manager personally later in the afternoon (we never did see him/her). The assistant manager than left us a bottle of champagne in our room (we are not champagne drinkers). We thought this was inappropriate as it would have meant much more if the manager had talked to us and assured us that we wouldn't receive such shoddy service in the future. Also, we doubt that the island is sprayed for bugs like the rest of the resort, because my wife was bitten by bugs more in that 1 hour than the rest of the trip. Her leg was swollen from the sheer number of bug bites and had a lot of difficulty walking during the rest of the trip.
13. We also noticed that the ice machine broke 3 times during the week that we were there and one of the time it took over a day to fix.
14. When we asked for plastic cups at the bar, we were given used cups with one of the cups with stains that were clearly lipstick.
15. When we were at the pool, we called for ice that we never received even after waiting for 1 hour. On another day, we requested the lights be turned on and which they did after I called an additional 2 times and waited for almost 45 minutes.
16. Housekeeping would come at 7am to try and refill the mini bar even though we did not use the mini bar.
17. We were told that travel for dinner on the island was supplied by the restaurant for free. When we went to Bloody Mary's, we were charged for travel. For such a small island and population, one would think that St. Regis would be on top of the local restaurant rules and any changes that have been applied so that they can inform their guests.
Posted by Shaurin, from McAlester, OK 74501, USA on 9 Feb. 2012
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5 out of 5
Quintessential Honeymoon location!
Wow... this resort was amazing! We loved all the staff.. everyone went above and beyond to make us feel like we were more than "guests". It didn't matter that we were on our honeymoon or not.. they treated us so well regardless! \nMy husband loved the private lagoon that they have with tropical fish and turtles! Our room was unbelievable. But note: the jacuzzi's on the premier over-water bungalows are not heated. \nThere are alot of activities for the guests. They also have a boat shuttle to bring you to the main town. \nThis was heaven! The service here was even better than at other St. Regis properties we have stayed at.
Posted by a verified traveller on 16 Dec. 2007
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5 out of 5
Wonderful
We celebrated New Year's Eve at the St. Regis. We had a great time. The staff was very friendly, attentive and welcoming. The hotel makes a butler available to you - ours was wonderful - through his connections he got us into a restaurant that was completely booked. The resort grounds are absolutely breathtaking and relaxing. The main restaurant's food could be improved but the gourmet restaurant, XXX, was awesome. We'll definitely go back.
Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At The St. Regis Bora Bora Resort you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 4 restaurants on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a swim-up bar. A computer station is on site and WiFi is free in public spaces. This luxury resort also offers a complimentary children's club, an outdoor tennis court, and a 24-hour fitness center. Smoking is allowed in designated areas at this 5-star Bora Bora resort.
1 floor
90 guestrooms or units
4 dining venues
2 bars or lounges
Built in 2006
Swim-up bar
Kid's club (free)
Childcare (surcharge)
Beach lounge chairs
Towels for the beach
Umbrellas for the beach
Cabanas by the pool (free)
Poolside lounge chairs
Umbrellas for the pool
Business center (24 hours)
Breakfast available (surcharge)
Coffee in lobby
Self-service laundry
Front desk (24 hours)
Staff is multilingual
Storage area for luggage
Front-desk safe
Tour and ticket information
Concierge
Wedding services available
Pool or billiards table
Terrace
Garden
Gift shop
Newspapers in lobby (free)
Television in lobby
Onsite shopping
Bellhop
Smoking in designated areas
Water dispenser
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Parking
Free parking nearby
Transport
Airport: Bora Bora (BOB-Motu Mute) (23.5 km / 14.6 mi)
Property shuttles: Airport shuttle
Parking:
Room Amenities
The St. Regis Bora Bora Resort offers 90 air-conditioned accommodations, which are accessible via exterior corridors and feature DVD players and minibars. Rooms open to furnished balconies or patios. Accommodations offer separate living rooms and include day beds. Beds feature down comforters and premium bedding. 42-inch LCD televisions come with cable channels. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include espresso makers and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.
Private balcony or patio (furnished)
Living room
Deep soaking tub
Minibar
Day bed
In-room dining (24 hours)
HD television
Cable channels
DVD player
Espresso maker
Coffee maker
Luxury bedding
Down blanket
Separate shower and tub
Rainfall showerhead
Cribs (free)
Housekeeping (daily)
Nightly turndown service
Childcare in room (surcharge)
Massage in room (surcharge)
Hair dryer
Safe
Bathrobes
Slippers
Toiletries (free)
Telephone
Iron and ironing board
Desk
Blackout drapes
Exterior corridor access
Air conditioning
Ensuite bathroom
Food & Drink
For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:30 AM.
Bam Boo Restaurant - Overlooking the pool and garden, this restaurant specializes in Asian cuisine and serves dinner only. A children's menu is available. Reservations are required.
Lagoon by Jean-Georges - Overlooking the ocean, this fine-dining restaurant specializes in French cuisine and serves dinner only. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required. Open select days.
Te Pahu - This beach restaurant specializes in local and international cuisine and serves breakfast only. A children's menu is available. Open daily.
Fare Niente Restaurant - Overlooking the pool and garden, this restaurant specializes in Italian cuisine and serves dinner only. A children's menu is available. Reservations are required. Open select days.
Aparima Bar - This beachfront bar specializes in international cuisine and serves lunch, dinner, and light fare. Open daily.
24-hour room service is available.
Spa Services
Number of treatment rooms 5
Outdoor treatment areas
Couples treatment rooms
Manicures and pedicures
Body treatments
Body scrubs
Facial treatments
Hydrotherapy treatments
Hot stone massage
Deep tissue massage
Swedish massage
Prenatal massage
Sauna in spa
Spa tub in spa
Steam room in spa
Thai massage
Minimum age to access spa is 18
Reflexology
Sports massage
Massages
Hotel Policies
Check-in
Check-in time starts at 3 PM
Check-in time ends at midnight
Minimum check-in age is: 18
Special check-in instructions:
24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.
Airport transportation is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Kids stay free! One child stays free when using existing bedding.
Free cribs (infant beds)!
Pets
Pets and service animals are not allowed at The St. Regis Bora Bora Resort
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. No onsite parking is available. Guests must contact this property in advance to reserve cribs/infant beds, rollaway/extra beds, and sofa beds. For guests' safety, the property includes a fire extinguisher in each accommodation.
One child stays free
Debit cards not accepted
No elevators
No pets or service animals allowed
Fees
Guests will be asked to pay the following charges at the property:
Christmas Eve (24 December) Gala Dinner per adult: XPF 29395
Christmas Eve (24 December) Gala Dinner per child: XPF 14698 (from 7 to 12 years old)
New Year's Eve (31 December) Gala Dinner per adult: XPF 36565
New Year's Eve (31 December) Gala Dinner per child: XPF 18283 (from 7 to 12 years old)
A tax is imposed by the city: XPF 200 per person, per night
We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Fee for buffet breakfast: XPF 5500 for adults and XPF 2750 for children (approximately)
Airport shuttle fee: XPF 14000 per person (roundtrip)
Airport shuttle fee per child: XPF 14000 (roundtrip), (from 7 to 12 years old)
Early check-in is available for a fee (subject to availability, amount varies)
Late check-out is available for a fee (subject to availability, amount varies)
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Bora Bora St. Regis
Bora Bora St. Regis Resort
St. Regis Bora Bora
St. Regis Bora Bora Resort
St. Regis Resort
St. Regis
St Regis Hotel Bora
St Regis Bora Bora
The St. Regis Bora Bora Hotel Bora Bora
St Regis Resort Bora Bora
The St Regis Bora Bora
The St. Regis Bora Bora Resort Resort
The St. Regis Bora Bora Resort Bora Bora
The St. Regis Bora Bora Resort Resort Bora Bora
You should know
To get to the property, guests need to transfer by airplane and boat. Transfers need to be confirmed by contacting the property at least 24 hours before travel at the number on the booking confirmation.
The St. Regis Bora Bora Resort offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details.
Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
Pets and service animals are not allowed on site.
Awards & Affiliations
The St. Regis Bora Bora Resort is listed in the 2018 Travel + Leisure 500.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
