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4.4 out of 5

"I have to say, I was unexpectedly disappointed. I was hosting friends who always show me a good time when I visit them, so I tried to do the same when ... " More

By a verified traveller on Sat 15 Feb 2020

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Hotel Description

4.5-star luxury hotel near The Freedom Trail

Downtown Boston stay

A stay at this Downtown Boston hotel places you steps from Orpheum Theater and a 5-minute walk from The Freedom Trail. Boston Common and Boston Opera House are also within half a mile (1 km).

Business services

This hotel features a restaurant, a 24-hour fitness center, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center, express check-out, and valet parking. WiFi in public areas, dry cleaning, and luggage storage are also on offer.

Comfy beds, WiFi

Boasting comforts like pillowtop beds and premium bedding, the 190 guestrooms also offer WiFi and 24-hour room service. Flat-screen TVs, minibars, and free newspapers are also available.

Deluxe Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max
C$181* Per night/room 23 Feb. - 24 Feb.

Suite, 1 King Bed (Penthouse Suite)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite, 1 King Bed (Hub)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 2 Queen Beds (City Skyline)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed (City Skyline)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Kimpton Nine Zero Hotel ratings based on 36 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Kimpton Nine Zero Hotel

Everyone (11) Family (6)
3 out of 5
I have to say, I was unexpectedly disappointed. I was hosting friends who always show me a good time when I visit them, so I tried to do the same when they came to see me. I spent a lot of time researching hotels, scouring reviews, and looking at best hotels in Boston lists. Eventually I landed on the Kimpton. I’ll cut to the chase and explain why I ended up feeling embarrassed about this decision: 1. The room was in my name, but I added one of my guests to it weeks before so they would have a smooth check-in without me there. When my friends arrived after long hours of travel, they were unable to check in because the front desk didn’t get the message. I had to call to find out what happened and reservations said that they were able to see my previous request, but the front desk couldn’t. What is the point of putting a name on a room if it is noted in a place where the front desk can’t see it? So we got off to a not so great start. 2. This is minor, but about first impressions—there was a problem with the elevators once my guests were finally able to check in, so they had to ride the service elevator to the room. 3. Because of previous reviews, I knew to ask for a pet-free floor and a park view room. I was shocked to find that we had no real view (just the roofs of some buildings) & as a result my guests kept the curtains closed the whole time. And on top of that we could hear dogs barking in the hallway the entire weekend. It was a really disappointing stay.

Posted by on 15 Feb. 2020

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Comment from Hotel Management

15 Feb. 2020 by The Front Desk

Thank you for your feedback

5 out of 5
I liked the location of the hotel and the cleanliness. Staff was professional and welcoming. I thought the hotel was very compartmentalized in style and very dark and masculine. Expected a larger more grand lobby, restaurant, etc.

Posted by on 9 Dec. 2019

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Comment from Hotel Management

14 Dec. 2019 by Guest Services

we are glad to see you enjoyed your stay!

5 out of 5
Amazing hotel with wonderfully accommodating staff! Very clean, personalized welcome letters, spectacular views and right in the middle of everything. 10/10

Posted by on 21 Nov. 2019

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Comment from Hotel Management

28 Nov. 2019 by Ashley

Thank you for your feedback

5 out of 5
It’s in a great location to explore the city. The staff is super friendly, and will go above and beyond what’s expected to make your stay the best. The hotel is beautiful, but the wonderful staff made it so much better!

Posted by on 15 Oct. 2019

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Comment from Hotel Management

15 Oct. 2019 by Ashley

Thank you so much for your amazing feedback

5 out of 5
The location was perfect for my visit, and breakfast was great

Posted by on 13 May 2019

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Comment from Hotel Management

13 May 2019 by Laura

Thank you Anonymous for your great feedback. Take care.

5 out of 5
valet parking and all staff were great--helpful and friendly. Loved the fresh croissants and continental breakfast. We would come back.

Posted by on 12 Apr. 2019

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Comment from Hotel Management

13 Apr. 2019 by Laura

Thank you for giving us a lovely review. We are pleased that you were happy wit our customer service and amenities. Make sure to visit Boston again.

5 out of 5
Several staff members went out of their way to help me. Highly unusual and appreciated!

Posted by on 29 Mar. 2019

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Comment from Hotel Management

31 Mar. 2019 by Laura

We care about all of our guest and want you to enjoy your time with us. I am pleased that you have experienced great customer service from our staff. Thank you for the perfect review and as always; please come back to Boston !

5 out of 5
Perfect setting and services. The only pain was really having to continuously pay for parking.

Posted by on 15 Oct. 2018

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Comment from Hotel Management

16 Oct. 2018 by Guest Services

We are so glad to see you enjoyed your stay with us!

3 out of 5

Didn't live up to the 4 star rating

Pros: The location was convenient to all downtown points of interest.
Cons: See above.
Location: It is right across from the cemetery, down the street from the Commons and the State House. It is convenient to the Visitors Center.
When we booked the hotel we knew that part was under construction and they were revamping the kitchen. The restaurant was closed but you could still order warm meals through room service. The "grab and go" breakfasts were all sugar coated muffins, croissants, etc. when they could have easily served hard boiled eggs, yogurt, etc. We bought our breakfast foods at 7-ll and kept in our refrigerator in the room. The appetizers with the wine at social hour were nearly non-existent with one small plate for a room full of people. If you were not there within 5 minutes after they place it on the buffet, they were all gone. We never had any. Our bathroom shower door did not close properly and water ended up all over the bathroom floor every time we showered. We had to pile towels up against the door to keep it to a minimum. The water on the shower came out like a fire hose and there was no way to minimize it. We like water pressure, but this was ridiculous! We told the people at the front desk about the shower problems, but nothing was done. The air conditioning could be set at a temperature but never went off and on..........it ran continuously making the room freezing. We had to turn it off despite the fact that it was 90 degrees outside. I normally look at the positive side but this hotel did not meet our expectations, especially since it had such a high rating.

Posted by on 7 Aug. 2018

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Comment from Hotel Management

9 Aug. 2018 by Guest Experience Team

Thank you for sharing your feedback. We'll be sure to review your remarks with our hotel team and apologize for any negative impressions you may have gotten.

4 out of 5

Great stay

Pros: Great staff and comfortable beds. Centrally located to all major city attractions.
Cons: Cleaner common areas, especially near the elevators.
Location: Near the wharf area, the North End, and the subway. Fenway Park was a few stops away on the subway.
This hotel is in a great location. It was centrally located to all the major things to do in the city. The concierge, Andrew, was so helpful to us. He confirmed our ground transportation and assisted us with our return plane reservations. The entire staff was very knowledgeable and extremely helpful. In addition, the hotel offered a delicious breakfast every morning, a coffee bar in the lobby, and a complimentary wine hour every evening. Also, the bed and pillows were super comfortable. The only thing I would like to see would be cleaner floors around the elevator. It was a little dusty. Overall, we enjoyed our stay and would not hesitate to go back.

Posted by , from Coral Springs, FL on 22 May 2018

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Comment from Hotel Management

24 May 2018 by Guest Experience Team

Thank you for your recent stay and review, Jill. We'll be sure to share your feedback with our team.

About the Kimpton Nine Zero Hotel

Location 90 Tremont St, Boston, MA 02108

Property Features

Kimpton Nine Zero Hotel offers its guests a 24-hour fitness center and complimentary bicycles. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A free manager's reception is offered daily. WiFi is available in public spaces for a fee. You'll find a 24-hour business center on site. Event space at this hotel measures 2400 square feet (223 square meters) and includes a conference center. Tour/ticket assistance, multilingual staff, and gift shops/newsstands are also featured at the luxury Kimpton Nine Zero Hotel. You'll have access to the health club at a partner property. For a fee, parking is available. This 4.5-star Boston hotel is smoke free.

  • 190 guestrooms or units
  • 19 levels
  • 2400 sq ft of conference space
  • 223 sq m of conference space
  • Dining venue
  • Bar or lounge
  • Manager's reception (free)
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Gift shop
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • No smoking on site

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Valet parking (surcharge)

Transport

  • Airport: Boston, MA (BOS-Logan Intl.) (5.8 km / 3.6 mi)
  • Train station: Boston South Station (1.5 km / 0.9 mi)
  • Metro station: Park St. Station (0.3 km / 0.2 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Kimpton Nine Zero Hotel offers 190 accommodations with minibars and laptop-compatible safes. Pillowtop beds feature premium bedding. Flat-screen televisions come with pay movies. Bathrooms include shower/tub combinations, bathrobes, complimentary toiletries, and hair dryers. This Boston hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered daily. Renovation of all guestrooms was completed in January 2019.

  • Pillowtop beds
  • Minibar
  • In-room dining (24 hours)
  • Flat-screen television
  • Premium channels
  • Movies for purchase
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Massage in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

The hotel hosts a free manager's reception daily.

Better Sorts Social Club - This cocktail bar specializes in local cuisine and serves breakfast and dinner.

24-hour room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 2:00 AM
  • Minimum check-in age is: 21

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 30.0 per night.
  • Free cribs (infant beds)!

Pets

  • Pets are welcome and stay free

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates). The tax ID number is C0014350351.

  • Only service animals are allowed
  • Debit cards not accepted
  • Pets allowed (no fees)
  • Tax ID - C0014350351
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 28.74 per accommodation, per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 20 and USD 40 per person (approximately)
  • Fee for in-room wireless Internet: USD 12.99 per day (rates may vary)
  • Fee for wireless Internet in public areas: USD 12.99 per day (rates may vary)
  • Valet parking fee: USD 49.00 per day (in/out privileges)
  • Early check-in fee: USD 100.00 (subject to availability)
  • Late check-out fee: USD 100.00 (subject to availability)
  • Rollaway bed fee: USD 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Nine Zero
  • Nine Hotel
  • Nine Zero
  • Nine Zero Boston
  • Nine Zero Hotel
  • Nine Zero Hotel Boston
  • Zero Nine
  • Kimpton Nine Zero Hotel Hotel
  • Kimpton Nine Zero Hotel Boston
  • Kimpton Nine Zero Hotel Hotel Boston

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
url importing https://www.travelocity.ca/Boston-Hotels-Kimpton-Nine-Zero-Hotel.h867308-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.