New Westcliff Hotel offers its guests an indoor pool, a hot tub, and a sauna. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.
Multilingual staff, tour/ticket assistance, and a garden are also featured at New Westcliff Hotel. For a fee, parking is available.
The reception was ok. Cleanliness ok
Bed comfort Zero
Bathroom Area Zero
General atmosphere Zero.
Only food available a Breakfast box by the door.
Left after one night and had to pay to stay in another hotel
Hotel near by provide good service and Evening meal plus cooked breakfast at just a small amount more than the Westcliffe.
Cost me an additional ÂŁ500.
Covid Excuse does not apply as I have stayed in 4 hotels in Devon and Cornwall all providing good service and Food.
Only worth ÂŁ40 per night if you did not want to eat and sleep.
Would not recommend it to Anyone
Lovely stay but a few downsides. hot in the room and little air flow when windows were open. Bed was very comfy and it was very clean but water pressure in shower was not very strong.
We ordered breakfast which was around ÂŁ7 but it didnât meet our expectations as most of it was packaged sugary food.
The pool, sauna and jacuzzi was a real highlight, and booking a slot to ourselves was easy.
At first we found all the extra rules quite frustrating (Only 1 hour in the pool at allocates time, no left luggage, no late check out etc) but I have to say the manager really made up for it and was so kind and accommodating and let my kids use the cinema even after we checked out. He made us feel very welcome and for this reason we were happy overall.
It was a very good relaxing trip. So close to the beach and facilities which were all within walking distance.
The use of the pool, sauna and jacuzzi was an added plus and helped us to relax even more.
Quaint and clean, C19 changes worked well, reception desk very helpful, would be nice to have luggage storage as check out is early (the beach is near!!!)
Hotel very poor. Bedroom small and cramped, same with the bathroom. Hot water non existent at peak times in the morning and evening. Continental breakfast served in a box. Very basic and charged ÂŁ8 but items in the box came with prices on and tbd cost was just over ÂŁ3
Avoid room 14!!!
I am extremely disappointed having contacted the hotel on two separate occasions and have still not had a response!
Rather than write a poor review, I thought I would speak to the lady on the desk to raise my concerns. This has been quite an unpleasant stay for a few reasons -
The standard of cleaning in room was terrible even after I addressed this on arrival, the room got hoovered but it still needed cleaning especially around places that needed a pipe to clean the area!
The bathroom shower tray was absolutely filthy!
Additionally, we didnât get much sleep at all, due to the bed being so uncomfortable; the springs stick out and so we had to sleep on top of the duvet but also the bed tilts when lying close to the left side by the window!
The hair dryer has no safety guard on it and when I dried my hair, I got all my hair sucked into the back and had to cut it out!! I went to the reception desk to ask for a replacement so I could dry my hair after swimming and they said I had to wait for house keeping to arrive but we were checking out so I couldnât dry it!
Also the jacuzzi had scum all around it. When I raised these these concerns I was just told sorry! This wasnât good enough; the manager wasnât there to speak too!
I would never return or recommend this hotel!
I enjoyed the facilities at the New Westcliff Hotel. It was great to have an hour use of the swimming pool all to myself. There is a jacuzzi and sauna though I did not have time to use either.
The reception staff are amiable, and I spoke to Mark on several occasions. He was pleasant, easy to approach, and helpful.
There was plenty to do in Bournemouth and I took advantage of the hotel's central location. I would happily stay again. However, a single room is quite tight and lacks space. Not very much that can be done about the single rooms I presume, but it is a comment I would make that other hotels tend to have more rooms around the area of the bed and space to walk around.
Thank you for the overall positive experience.
Check in was the only neutral part of this experience.
The room was a box, room 8. I could touch both walls with out stretching. the decor was old. This I can put up with.
What I do object to is the state of the bed. This had a broken base, leaving a plank of wood across the bed as the only real support for the mattress.