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Mercure Brisbane Garden City

4.0 star property
4-star hotel near Westfield Garden City Shopping Mall

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Photo gallery for Mercure Brisbane Garden City

Terrace/patio
Standard Triple Room, 3 Single Beds
Meeting facility
Lobby
Restaurant

Reviews

8.2 out of 10
Very good

Popular amenities

  • Breakfast available
  • Housekeeping
  • Room service
  • 24/7 front desk
  • Kitchen
  • Laundry

Explore the area

View in a map
18 Macgregor St, Upper Mount Gravatt, QLD, 4122
  • Place, Westfield Garden City Shopping Mall
    ‪3 min walk‬
  • Place, BTP Conference & Exhibition Centre
    ‪1 min drive‬
  • Place, Queensland Sport and Athletics Centre
    ‪4 min drive‬
  • Airport, Brisbane, QLD (BNE)
    ‪26 min drive‬

Room options

View all photos for Standard Room, 1 Queen Bed

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 Queen Bed

8.2 out of 10
Very good
(14 reviews)
  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Twin Beds

Standard Room, 2 Single Beds

Standard Room, 2 Twin Beds

9.0 out of 10
Wonderful
(9 reviews)
  • 25 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Room, 1 Queen Bed

Premium bedding, in-room safe, desk, laptop workspace

Superior Room, 1 Queen Bed

8.0 out of 10
Very good
(10 reviews)
  • 25 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Superior Room, 1 King Bed

Premium bedding, in-room safe, desk, laptop workspace

Superior Room, 1 King Bed

  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed (Accessible Room)

Standard Room, 1 Queen Bed (Accessible Room)

Standard Room, 1 Queen Bed (Accessible Room)

7.4 out of 10
Good
(3 reviews)
  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Triple Room, 3 Twin Beds

Standard Triple Room, 3 Single Beds

Standard Triple Room, 3 Twin Beds

  • 25 sq m
  • Sleeps 3
  • 3 Twin Beds

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About the area

Brisbane

Upper Mount Gravatt stay.A stay at this Upper Mount Gravatt hotel places you within half a mile (1 km) of Westfield Garden City Shopping Mall and 3 miles (5 km) of Griffith University Nathan Campus. Also within 9 miles (15 km) are The Gabba and Queen Street Mall.

What's nearby

  • Westfield Garden City Shopping Mall - 3 min walk - 0.3 km
  • BTP Conference & Exhibition Centre - 1 min drive - 1.6 km
  • Brisbane Technology Park - 1 min drive - 1.6 km
  • Mount Gravatt Outlook Reserve - 3 min drive - 3.1 km
  • Queensland Sport and Athletics Centre - 4 min drive - 3.8 km

Getting around

  • Brisbane Fruitgrove Station - 6 min drive
  • Brisbane Airport (BNE) - 26 min drive

Restaurants

  • ‪The Coffee Club - ‬12 min walk
  • ‪Oliver Brown - ‬11 min walk
  • ‪HEYTEA - ‬9 min walk
  • ‪Mrs. Fields - ‬11 min walk
  • ‪Cafe Cherry Beans - ‬14 min walk

About this property

Mercure Brisbane Garden City

4-star hotel near Westfield Garden City Shopping Mall
Along with a restaurant, there's a snack bar/deli on site. Public spaces have free WiFi. The business-friendly Mercure Brisbane Garden City also features a terrace, laundry facilities, and 24-hour room service. Self parking is free.

This 4-star Brisbane hotel is smoke free.

  • 120 guestrooms or units
  • 3 levels
  • Deli
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Storage area for luggage
  • Front-desk safe
  • Terrace
  • Elevator
  • No smoking on site
  • Water dispenser
  • 1 conference room
  • Dining venue
Mercure Brisbane Garden City offers 120 air-conditioned accommodations with safes and coffee/tea makers. Accommodations offer separate sitting areas and include dining tables. Beds feature premium bedding. 38-inch Smart televisions come with satellite channels. Accommodations at this 4-star hotel have kitchenettes. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks, desk chairs, and phones. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

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The Glen Hotel & Suites
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Property amenities

Family friendly

  • Dining table
  • In-room crib
  • In-room kitchenette
  • Laundry facilities
  • Mini-fridge
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Free in-room WiFi has a 4-device limit
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: AUD 27.50 per person
  • A restaurant
  • Snack bar/deli

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Elevator
  • Front entrance ramp
  • Handrails in stairways
  • Thin carpet in room
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • 38-inch smart TV with cable/satellite channels

Bedroom

  • Free crib
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Dining table
  • Kitchenette
  • Mini-fridge

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Composting
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: AUD 40.00

Special check-in instructions

The property charges 1.4 percent for credit card payments
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 50.0 per stay.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately AUD 27.5 per person
  • Late check-out fee: AUD 40.00 (subject to availability)
  • Rollaway bed fee: AUD 50.0 per stay
  • Credit card charges are subject to a surcharge of 1.4 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property uses eco-friendly cleaning products
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, JCB International, Union Pay, and debit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. This property uses eco-friendly cleaning products.

This property provides limited WiFi access up to 1 mbps for up to 4 devices per room. Additional access is available for a fee.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Free in-room WiFi has a 4-device limit.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Travelodge Garden City Hotel Upper Mount Gravatt
Travelodge Garden City Upper Mount Gravatt
Mercure Brisbane Garden City Hotel
Travelodge Hotel Garden City Brisbane
Mercure Brisbane Garden City Upper Mount Gravatt
Mercure Brisbane Garden City Hotel Upper Mount Gravatt

Reviews

Mercure Brisbane Garden City Reviews

8.2

Very good

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness
Rating 10 - Excellent. 374 out of 1003 reviews
Rating 8 - Good. 430 out of 1003 reviews
Rating 6 - Okay. 125 out of 1003 reviews
Rating 4 - Poor. 51 out of 1003 reviews
Rating 2 - Terrible. 23 out of 1003 reviews

Reviews

10/10 Excellent

Louise

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet and safe. Temp controlled, and quite a tidy buffet breakfast. All you need. :-)
Stayed 2 nights in Aug 2025

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly and helpful.
Stayed 2 nights in Aug 2025

6/10 Okay

Malcolm

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Aug 2025

8/10 Good

Wai Kong

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The location is very good. Close to Westfield Garden City Shopping Centre where we can spend a whole day there, shopping and dining.
Stayed 5 nights in Aug 2025

8/10 Good

stephen Gay

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Breakfast was pretty average for the price. Could not get fried or poached eggs only scrambled and I have my thoughts it was made from powered eggs. Bed was comfortable and we slept well. House cleaning was hit and miss, we were there for five days and every day house keeping forgot to leave either coffee, milk, toilet paper or fresh towels. But all staff we had encountered were very helpful and friendly. But after having my rant I would stay again.
Stayed 5 nights in Aug 2025

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service

Incrwased prices no longer value

Upped prices significantly, but little improvement to the rooms. Bathrooms are still very run down and the shower was only lukewarm. Room was good to stay in and lobby seemws to have been freshened up. Would have been a 4 star based on cost couple of months ago but new cost is not great value for money
Stayed 1 night in Aug 2025

8/10 Good

Emily

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Position

Great position Close to netball and shops!
Stayed 1 night in Aug 2025

8/10 Good

Sue

Stayed 2 nights in Aug 2025

6/10 Okay

Sharon

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I've stayed at this hotel many times over the last 5 years and it is disappointing to see the declined over that period. The standard of cleanliness in the rooms has decreased, it appeared that the carpet had not been vaccumed. The bathrooms are dated, so not sure if some of the stains can be removed anymore! I wouldn't recommend the buffet breakfast either, waited 45 minutes for the eggs to be replenished, despite reception asking the kitchen staff on my behalf. Then there were no folks or spoons (only knives) available and when I asked the kitchen staff, I was told they were in the dishwasher and I would have to wait (cold eggs now & 30 mins later than I wanted to depart). I stay here due to it's proximity to where my car is serviced, Westfields shopping and walkable dinning options. I'll be looking elsewhere next time!
Stayed 2 nights in Jul 2025

8/10 Good

Marie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Motel was close to shopping centre. Room was quiet and spacious. Staff friendly and helpful
Stayed 2 nights in Jul 2025

8/10 Good

Don

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Walk to garden city. Easy parking. Large clean rooms and comfy bed.
Stayed 2 nights in Jul 2025

2/10 Terrible

Eileen

Disliked: Cleanliness, staff & service, property conditions & facilities
It was really terrible.
Stayed 1 night in Jul 2025

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
We were allocated a room for the disabled without being consulted.Nothing wrong with that except the hot water was luke warm. When we asked for a copy of the menu we were directed to Qcode .For our age this was not acceptable showing us the menu at the reception desk was not the answer.We are not entirely technological challenged but we found this rather difficult.When we did eventually get to the services section no menu came to light.We gave up and dined elsewhere
Stayed 3 nights in Jun 2025

8/10 Good

Glendon

Travelled with family
Liked: Cleanliness
Great staff. Clean. Convenient. Next to Westfield.
Stayed 5 nights in Jun 2025

10/10 Excellent

Lisa

Stayed 3 nights in Jun 2025

4/10 Poor

Sheree

Liked: Staff & service
Disliked: Cleanliness
I booked a Queen room on the website but was given a room for people with disabilities, the room had a very musty smell and the room was quite dusty and the bathroom floor was dirty. I tried to swap rooms but the hotel was fully booked so was unable. My room (120) was near the elevator and every time the elevator door opened or closed it made a loud squeaking sound - I could not sleep well because of this. Unfortunately my stay at the Mercure was not a pleasant one.
Stayed 1 night in Jun 2025

8/10 Good

Michael

Business traveller
Liked: Staff & service
Stayed 4 nights in Jun 2025

10/10 Excellent

Ben

Stayed 1 night in Jun 2025

10/10 Excellent

Luke

Liked: Cleanliness
Stayed 1 night in Jun 2025

10/10 Excellent

Joanne

Stayed 1 night in May 2025

8/10 Good

Anne-Marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to Garden city shops, ample parking.
Stayed 1 night in May 2025

10/10 Excellent

Matt

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff
Stayed 1 night in May 2025

4/10 Poor

Deon

Business traveller
Disliked: Cleanliness, property conditions & facilities
on arrival I ordered room service at 710pm it arrived at 930pm after I had to chase it up at reception. the showers were dirty mold between the tiles and the soap jars fell off the wall during the night. the rooms were just made up but dirty dishes and old coffee/tea cups were just left like that. overall very poor!
Stayed 4 nights in May 2025

10/10 Excellent

YURIM

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

6/10 Okay

Trevor

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Hopeless check-in if you are not computer savvy. Order for dining the same no help from staff. Some of the meal came and about 3/4 hr later asked about the rest and the received it a takeaway container. There were dirty serviettes left on our table. Very disappointed with staff
Stayed 1 night in May 2025